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“Nice hotel but the pool size is VERY small”

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Holiday Inn Express Hotel & Suites Panama City - Tyndall
Ranked #15 of 31 Hotels in Panama City
Reviewed July 16, 2012

I stay at Holiday Inn's all the time for business travel and like them. This hotel is updated and offers all the amenities you'd expect. What I take issue with is the way the pool is photographed and how it appears online. For this reason I took and have included one of my own. We arrived with our two young swimmer age kids and would have found the pool laughable had it not been such a letdown to my wife and I. I didn't expect a resort style/size pool but bigger than the one we have at home is not an unreasonable expectation. This pool is MAYBE 25x12. You don't stay at Holiday Inn Express loctions for their pool but let's be honest in how we present what is offered to guests.

  • Stayed: July 2012, traveled with family
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Thank GoPackGo3535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 - 53 of 73 reviews

Reviewed July 16, 2012 via mobile

This hotel was horrible. The second floor hallway smelled of urine so bad, we were afraid to breath the air. The room didn't stink as much, until we turned of the air conditioner. We packed up and left after being there for ten minutes. The hotel refused to refund my money. It also had a ton of lizards outside, probably there for the bugs.....

  • Stayed: July 2012
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2  Thank Groovygina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Panama City - Tyndall, responded to this reviewResponded July 30, 2012

Dear Groovygina,

Thank you for taking time to write a review of our property. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2012

Arrived for a one night layover. Booked and prepaid 2 rooms. Receptionist called Timon, refused to acknowledge our pre-payment voucher as proof - it wasn't on his computer. His response was consistent - a shrug of his shoulders.After driving 500 miles I suggested a solution - one that he ought to have provided for us - to allow us to check in and stay, with our credit card details held as a guarantee, then he could call our travel agent in the morning to verify payment etc. After waiting for him to answer several desk telephone calls in the meantime, he reluctantly agreed to this. A sinister exchange occured while we waited at the desk between Timon and an elderly member of housekeeping staff where he challenged her on whether she had cleaned up the rooms properly. Clearly there was animosity there and this left us feeling very uncomfortable.
When we did finally get into our rooms, they were basic but clean.
The next day a different receptionist advised that the payment had been verified.
Glad to say that we were ther only one night - sort your staff out!

  • Stayed: June 2012
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1  Thank aduncana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Panama City - Tyndall, responded to this reviewResponded July 18, 2012

Dear aduncana,

Thank you for reviewing your stay at the Holiday Inn Express Panama City - Tyndall.

I am disappointed that we did not meet your expectations on this occasion, my apologies for any inconvenience or discomfort. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

I do hope that if your travel plans do bring you to the area in the future, you will give us the opportunity to welcome you back to the hotel.

Katie J
Case Manager
IHGCare

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Reviewed May 11, 2012

We had a baseball tournament and booked about 8 or 9 rooms. I called a few weeks in advance and the hotel staff worked with us on prices and getting us all together. The pool is indoors and very nice!

It was a little disappointing that they didn't have complimentary breakfast, but they do have a restaurant in the hotel. (We didn't eat there so I can't comment on how it was!)

But altogether, we had a great time. The rooms were good, with a fridge and microwave. The kids had fun in the pool, and the service was great!

  • Stayed: May 2012, traveled with family
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Thank MrsMonk1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2012

Me and my friends came here for Springbreak,we were here for a whole week. The jacuzzi was dirty the whole time we were their. Room service would just bust open your door at early hours disturbing your sleep. The lady at the front desk was very rude i dont know her name but she was white and wore glasses. How can a hotel run out of towels? well, this hotel did. So if u come to this hotel bring your own towels, because they dont like giving out extra!

  • Stayed: March 2012, traveled with friends
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1  Thank Neshia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Panama City - Tyndall, responded to this reviewResponded April 26, 2012

Neshia N,

Thank you for taking time out of your busy day to leave us a candid review. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Ben J
IHG Care

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Reviewed February 27, 2012

Nice newer Holiday Inn with good breakfast area and courteous service. Kind of in a weird area not necessarily close to anything. Clean, quiet, plenty of parking, wifi, all the standard stuff, good value.

  • Stayed: February 2012, traveled on business
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Thank Canesfan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

Really outstanding large clean rooms and service: both breakfast and front desk helpful (needed help finding it as GPS was all messed up ... don't use the hotel address as they said many GPS cannot find them). Nice little Korean restaurant w/i walking distance; many others 5-8 mi to west downtown but we were too tired from riding in the car all day. Only ding was the outside hot tub was cold, but overall a nice property.

Room Tip: Perhaps ask to be on the side facing the pool, away from busy street to south but the hotel is a way...
See more room tips
  • Stayed: January 2012, traveled with family
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1  Thank SE_MN_warmth_seekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Panama City - Tyndall

Address: 5627 E Highway 22, Panama City, FL 32404-6407
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 31 Hotels in Panama City
Price Range: $92 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Panama City - Tyndall 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Only 5 miles from Tyndall Air Force Base! Welcome to the Holiday Inn Express & Suites a 100% Non-smoking hotel. Located near the Tyndall Air Force Base; Eastern Ship Building, Smurfit-Stone, Arizona Chemical, home of the most beautiful beaches (Panama City Beach;15 miles), St. Andrews State Park; 20 minutes to Mexico Beach. We attract business and leisure travelers alike. Our rooms and suites are beautifully decorated for your comfort featuring complimentary high speed Internet and the Simply Smart Bath experience. Feel at home in the Great Room where you can enjoy our complimentary Express Start breakfast bar, featuring delicious Cinnamon Rolls and our new hot bar station. Our hotel has a meeting room that is ideal for meetings and/or training sessions which seats up to 30 people, outdoor pool and hot tub, fitness center, business center and guest laundry facility. Most importantly, this hotel wants your stay to be pleasant and a memorable experience. Make sure when your in Panama City, the Express is the only Smart place to stay. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Panama City - Tyndall
Holiday Inn Panama City
Panama City Holiday Inn
Holiday Inn Express Panama City

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