We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Service and Bugs in My bed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Suburban Extended Stay Hotel
Ranked #15 of 31 Hotels in Panama City
boston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Service and Bugs in My bed”
Reviewed March 18, 2011

Upon first look, the hotel looked clean. We were told there would be a sofa in our room, and there wasn't however we were willing to overlook this and be flexible with the hotel. Our stay only lasted one night. The morning after we checked in, there were dozens of bugs in my bed, and on my pillow. Upon further investigation there were also bugs in the other bed. We immediately called hotel staff, and it took hours to sort through and to get some type of service. In my opinion this is one of the worst things to experience in a hotel and they simply weren't cooperative enough. The day after we moved bug bites welted on my legs, arms, face, back, and hands. I called the hotel manager, and he was unhelpful. He said he would call back and still has not. When we moved our things into another room while the whole negotiation and poor customer service took place, I placed a small tote on one of the beds, and it completely broke. Not close enough to Panama City night life to deal with such ratchet service and quality.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kmb11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

74 reviews from our community

Traveler rating
    30
    19
    8
    6
    11
See reviews for
24
20
4
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Memphis, Tennessee
1 review
Reviewed March 18, 2011

Don't stay here if you're visiting Panama City during spring break. If you're young, the hotel and staff treats you like a criminal. The hotel states that's there a $200 deposit for all guests; but construction workers who were staying there, didn't have to pay that deposit. I believe that is against the law. Someone should bring an ageism lawsuit against choice hotels. Checking-in took 20 minutes and checking-out took 30 minutes. We kept the room in pristine shape, and the staff charged us $4.00 because a hand-stamp rubbed off on the sheets. Not everyone in Panama City during spring break is there to destroy hotel rooms. The staff needs to realize this. I did not like the way I was treated, and I will never stay with choice hotels again.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajvndvnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Panama City hotels

El Paso, Texas
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 14, 2010

Place is beautiful and new. Downside was noise. You can hear noise from other rooms. Unfortunately our room was located under a room where people never slept and banging and heavy footsteps ALL NIGHT.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capetraveler96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 9, 2009

I stayed here for a job interview. The price is very reasonable. When I walked to check in there were alot of construction workers hired by a local company checking in. I walked to the Kangaroo Gas Station next door and bought some soda, chips, and chocolate. When I went back in they were all gone. So check in was easy. The rooms were clean and large. There was a flat screen tv, mini-kitchen (with stove and refrigerator). The bathrooms had basic soap and shampoo. The bed was comfortable and the a/c was working just perfect. The staff was friendly and helpful and check out was very quick. I would go back again.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TallyhoMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2009

This hotel is GREAT! I have no complaints. It looks exactly like it does on the website. Very new & comfy. for $60 a night you can't go wrong! 32in plasma tv, kitchen with nice frig, microwave, & countertops! i love this place and i will definitely return & I've already recommended it to all of my friends. It is about 5-7 mins from the beach...great location & easy to find!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank livinlife87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenson, AL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2009

We were in town for the USFA World Series Tournament. This was a great place to stay!!!. Very, very clean, and an exceptionally nice staff. Everyone was willing to please. Nothing fancy, but you get everything described. I definately recommend this a great place to stay!!!! The price was so affordable at $55 nightly.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank staardust43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 16, 2009

brand new rooms...still smells like new carpet and fresh paint. full kitchen. super clean. good view of the water even though its not on the beach. great rates. friendly staff. good location to most attractions...within 10 minutes of most attractions (or less). amenities are limited but that is expected with such low rates. huge flat screen tv in room..hbo included and wireless internet. spacious rooms. comfortable bed. can't think of anything negative to say.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank caliber31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Panama City hotels
0.6 mi away
Comfort Inn And Suites Panama City
0.1 mi away
Econo Lodge Panama City
Econo Lodge Panama City
#30 of 31 in Panama City
38 reviews
3.6 mi away
Red Roof Inn Panama City
Red Roof Inn Panama City
#3 of 31 in Panama City
245 reviews
Show Prices
Show Prices
Show Prices
4.7 mi away
Microtel Inn & Suites by Wyndham Panama City
0.1 mi away
Ramada Panama City
Ramada Panama City
#25 of 31 in Panama City
381 reviews
4.6 mi away
La Quinta Inn & Suites Panama City
Show Prices
Show Prices
Show Prices

Been to Suburban Extended Stay Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Suburban Extended Stay Hotel

Property: Suburban Extended Stay Hotel
Address: 4432 W Highway 98, Panama City, FL 32401-1025
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #15 of 31 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay Hotel 2*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Choice Hotels, Hotels.com, Expedia, Cancelon, TripOnline SA, Hotwire, Travelocity, Evoline ltd and HotelQuickly so you can book your Suburban Extended Stay Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing