I know that the reviews on this place have been very mixed, but based on my visit I'm not sure how it could be anything but excellent. Was everything 100% perfect? No. Were there a few things we would like to have seen a little different? Sure. But overall it was a great place, a great value, and I would go back in a heartbeat(in fact we are planning to go back next year). I'll share my good and "bad" views.
First the good. The value that we received for our money was outstanding! We looked at many other resorts in different parts of Florida including Destin, Panama City, Daytona Beach, etc. and this was literally half the cost of the other places with similiar ammenities. I felt like we received outstanding value for our money.
I was impressed with this place from the minute I found their website. A good first impression always helps. Then, when I called to book my reservation I continued to be impressed by the professionalism and friendliness of the staff. Then when we arrived at the resort we were greeted promptly as soon as we pulled in, even though they were very busy with check-ins at the time. When we walked in to our room we were blown away with how nice and large that it was. We had a 3 Bedroom, 3 Bath on the 9th floor. Every room was larger than I had expected and it even had 2 master bedrooms! Two small families or couples could easily share a 3 Bedroom. The staff was extremely helpful and friendly for our entire visit. The free valet parking(included in the resort fee) was great and I loved the cashless, no tipping policy. For example, the first night we went to the store to stock up on groceries for the week. When we pulled back in I asked the valet if I could borrow one of their luggage carts to carry my groceries upstairs. He insisted that he do it, so he loaded up the cart and followed us up. After unloading them, I offered him a tip and he would not take it. Wow!
The resort itself had all of the ammenities that one would want. The pools and waterslide were great. In fact, I don't think their website does justice to how great the pools really are. Again, great service from the entire staff. By 10:00 AM every day they were bringing around water to all of the guests and shortly after they were coming around to take any food or drink orders. I played both golf courses. The Ocean Course was incredible...one of the top 5 courses that I've played anywhere. If you are a golfer, put this course on your must play list. It was very long and tough, but fair. The Conservatory, while nice, was not spectacular. I almost wish that I would have opted for a 2nd round on the Ocean Course rather than playing the Conservatory. Both courses were in excellent condition from tee to green and even had range finders on the driving range.
Now for the not so good...We primarily ate outside of the resort for dinner and had breakfast and lunch in the room most days. We did have one lunch at the pool and one dinner at one of the restaurants. The food was good, not great and not terrible and it was a little pricey. I'm glad that we didn't eat more than two meals there.
The resort definitely lacked nightlife, which is surprising since they host a large number of conferences there and there isn't much else in the area. Loggerheads Lounge was decent, but shutdown very early and only had a couple of beers on draft. I would like to have seen a much larger selection of imported or microbrews on draft, longer hours, and an overall better atmosphere. It could make for a really cool sports bar or even a karaoke bar or something like that. I talked to many others that shared the same sentiments on that.
While the room was great overall and well decorated, etc. there were a few things that could have made it much nicer. For example, we had 4 tv's in our room all of which were 26 to 32 inch large tube style tv's. I had the same TV as in the living room, but I retired it about 10 years ago. It would be nice to have plat panels in every room with at least a 42 inch plasma or LCD in the living room with DVD and surround sound. The appliances, while functional, lacked the upscale features. Simply putting in stainless steel appliances and a stainless side by side refrigerator would go a long way. In other words, some upscale features were present like granite countertops, ceramic tile, etc. but other areas were lacking. Everything functioned great, but to be truly upscale a few updgrades are needed in the rooms.
We also had one problem that never seemed to be resolved while we were there. The fire alarm went off at least 4-5 times. We never got a firm answer as to what the problem was. Each time it went off, everyone had to leave their rooms and wait outside until the fire department came and gave the all clear. The elevators were shutdown and we had to take the stairs down from the 9th floor. The first time it happened was at 10:30 PM and again shortly after 11:00. We were told that night that some kids were pulling the fire alarms. The next day when it happened again, we were told they were testing. Later we were told that the system had a problem and kept setting itself off. Who knows what the real story is, but I'm sure it doesn't happen all the time and it may have very well been out of their control. It freaked my wife and daughter out a little and it was inconvenient, but not a disaster by any means.
While a few things could be tweaked to make it even better, overall it was really excellent and we will definitely go back. Outstanding value, excellent service, very good ammenities...can't ask for much more.
- Official Description (provided by the hotel):
- Hammock Beach Resort is situated on over two miles of pristine unspoiled beaches just south of historic St. Augustine. With exceptional amenities, such as our recently updated suites and facilities, 36 holes of Signature Golf by legends Nicklaus and Watson, a rejuvenating spa, tennis, marine activities, multi-level water park including a three-story slide and lazy river, fire pits and activity lawns, we’re certain to have all the ingredients you need for success. The resort features 330 luxury accommodations that range from ocean view studios to multi-bedroom condominiums that overlook the Atlantic Ocean. Our ballrooms are beautiful, but we’re best known for our five ocean view event lawns that allow your group to some of the most spectacular views on the coast. Our service professionals aim to exceed your expectations and we look forward to welcoming you to our very special place. ... more less
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- Also Known As:
- Hammock Beach Hotel Palm Coast
- Hammock Beach Palm Coast