I stayed at this property for a quick weekend getaway. In researching my trip, I thought that a property as beautiful as this one would have service standards to match. Wow, was I mistaken. We had issues with our luggage making it to our room and had to call 3 times and waited 2 hours for it to finally arrive. I am not sure if the lack of service is due to the fact that the property has a "no cash tipping" policy and therefore the gratuity is built into the total on all food and beverage, valet, etc. I'm not sure what the incentive is for the staff to deliver great service since they are guaranteed a gratuity even if the service is not up to par. My expectation for a 4.0 star property is service at a much higher level than what I recieved during my stay. On a positive note, very family friendly and the resort is absolutely gorgeous....just don't expect great service!
- Official Description (provided by the hotel):
- Escape to Hammock Beach Resort, a luxury family vacation resort in Palm Coast, Florida with all inclusive getaway packages, magnificent family accommodations, golf courses, dining and spa services. ... more less
- Reservation Options:
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- Also Known As:
- Hammock Beach Hotel Palm Coast
- Hammock Beach Palm Coast