This is what we got for eight days:
A balcony we could not use the first night as the bugs were there by the thousands. We were told they do not spray however the restaurant right below us has not one bug. Being in the business we know better.
Slashed tires in the parking lot, lost one whole day of our vacation and had to fight tooth and nail to have them pay for the tires, or reimburse us after we had already left.
They have no security cameras and the security at the property is a joke, never to be seen.
Had to request our room to be cleaned before 3 and our neighbour had theirs done at 7 at night.
Had to request that the room be vacuumed after four days.
General attitude to our issues was that they did not seem to care. There were only two staff that tried to help us during our entire stay.
We had to write an eight page complaint to the Head of Operations to finally get anything done. Called the sherriff the day after the slashed tires and they arrrived took the report and when asked if he could get a copy of the pictures and the report from security they did not know where it was and if it had been done.
We used to love to stay here but this is too much stress when on vacation, we will never be back and Ginn has dropped the ball big time on the Lodges.
I could go on but have already spent enough time in the last two weeks complaining about my vacation that I used to love so very much.
Three stars and that is being kind.
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- Also Known As:
- The Lodge At Hammock Beach Hotel Palm Coast
- Hotel At Hammock Beach
- Ocean Hammock
- At Hammock Beach Hotel