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“Rooms OK - Internet Appallingly Poor”

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Holiday Inn Express Palm Coast
Ranked #6 of 11 Hotels in Palm Coast
Toronto, Canada
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Rooms OK - Internet Appallingly Poor”
Reviewed March 29, 2014

Nice rooms which are up to the HI Express standard. Wifi internet access from the rooms is appallingly poor. I tried several internet speed tests on my laptop and my smartphone and the best I got was 22k which is slower than dialup. Stay elsewhere if you want to use the internet.

Room Tip: Stay elsewhere if you want to use the internet.
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoThreePutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalmCoast, General Manager at Holiday Inn Express Palm Coast, responded to this review, March 31, 2014
Thank you for staying with us and taking the time to write a review. I would like to apologize for the issues that you had with the Internet speed during your recent stay. We are in the process of upgrading the Internet so that we won't have this sort of issue in the future. Please give me a call if you would like to discuss this further. 386-439-3939
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Ocala, Florida
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2014

We just returned from an 8 day trip to the Daytona Beach area for Bike Week. We stayed at the Holiday Inn Express in Palm Coast (our first visit to this Property). The room was clean with plenty of counter/desk space. The bathroom and shower were like new...spotless. The staff were all extremely professional...very friendly. And the breakfast was excellant. We willdefinitely be back again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPalmCoast, General Manager at Holiday Inn Express Palm Coast, responded to this review, March 31, 2014
Thank you for staying with us and writing such a great review! I am so glad to hear that you had a wonderful stay at our newly renovated hotel. We are very excited about all the upgrades to the hotel. Hurry back! We can't wait to see you again!
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Rome, Pennsylvania
1 review
Reviewed March 6, 2014

We were traveling on the road late Friday, 2/28/14 with our very small dog. Had a hard time finding a room. We were calling and stopping all over Daytona and kept heading south to our destination, and it`s getting later and later. There were rooms, but one hotel wanted $75.00 non-refundable pet deposit! Then we called the Holiday Inn in Palm Coast. Johnny was on and we are so glad. He was very courteous on phone. He made all the difference. He was very welcoming when we arrived and also very busy with other late check ins. The Holiday Inn in Palm Coast, Fl was very clean! The room was great! Comfortable, clean, tidy. Very nice bathroom. Beautiful beds. We were very happy! Thank you Johnny, for making us feel welcome.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkFlamingo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressPalmCoast, General Manager at Holiday Inn Express Palm Coast, responded to this review, March 10, 2014
I are so glad you were able to stay with us. Johnny is a key member of our team and I will be sure to share you words with him!! Don't forget to start with us next time!! Save the driving all over Daytona, we are just a short drive and newly renovated as you saw!!
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Mahopac, New York
Level 2 Contributor
5 reviews
Reviewed March 1, 2014

We stayed at the Holiday Inn , Palm Coast, Florida Feb. 16 to Feb 20th and I am so happy I chose this hotel.... The room was absolutely gorgeous and very clean. The bathroom, with its marble countertop, was spotless! Beds were comfortable .. I slept like a baby.. The hotel is still under renovation but that didn't affect us one bit.. The staff treated us with the utmost respect .. Always a smiling face to greet us!! What made this visit complete was the convenient breakfast waiting for us when we woke.. We would absolutely be back to stay when we visit
Palm Coast again!,

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressPalmCoast, General Manager at Holiday Inn Express Palm Coast, responded to this review, March 3, 2014
Thanks for your kind words. Glad the renovated rooms hit the spot. We were happy to accommodate you during your stay and I will be sure to share your comments with our team. We will see you next time you are in Palm Coast!!!!
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santa cruz, ca
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2014

Although this hotel is undergoing renovations, the carpet in the hallway of the floor that we stayed on was very dirty. Pillows uncomfortable-no options. The breakfast is good for people who eat sweet rolls and fake sausage. They didn't offer oatmeal or grits. How much could it cost to provide grits? Perhaps they could replace the sweet rolls with something healthier.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waldorfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Palm Coast, responded to this review, January 19, 2014
Dear waldorfie,

Thank you for your feedback regarding your recent visit at our hotel. We are sincerely sorry to read about your negative experience specifically with breakfast and with the carpets. Rest assured that your comments will be looked into and take actions accordingly. In addition, we are under going renovations to make your future stay more comfortable and pleasurable. We appreciate your feedback as this is our best resource for improving guest services. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 20, 2013 via mobile

Stayed here one night while traveling. Checked in late. The front desk clerk was very nice and helpful. Even met us in the hallway as we were bringing our things in to ask if we needed bedding for the pull out, and we did. Very thoughtful and he brought them right up.

Yes, they are remodeling and you can certainly see the signs but we were in the areas that were complete and they are well done and the breakfast area was very nice too.

I would certainly stay here while traveling again.

Stayed December 2013
Helpful?
Thank GDR74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Palm Coast, responded to this review, January 4, 2014
Dear GDR74,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I am delighted you found the level of service you received from our front desk staff, highly commendable. We take the confidence our guests place in us very seriously and work diligently to meet each of our guest's expectations.

Once again, thank you for sharing your feedback. This is very important to us as it allows us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
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danbury ct usa
Level 5 Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 2, 2013

We stayed there Oct 20 with a reservation. The property is hard to find as it is behind another inn in the back corner of a shopping center. The hotel was (is) under major renovations and this caused problems. First the room had no closet space or hangers and second the roon had an inoperitive door lock. Only the chain held the door closed. Mgt gave us new room but still no closet. but the rooms were clean spotlessly so and the breakfast was fine even if the tables were the smallest we had ever seen. In defense of mgt. they were most sorry and they did Comp our room night....

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Palm Coast, responded to this review, November 18, 2013
Dear summ1,

We appreciate that you took the time to review our hotel. Our goal is to provide excellent guest experiences however it is unfortunate that we weren't able to do so on this visit due to the refurbishments ongoing and condition of the room you were given. We are constantly looking for ways to improve what we can offer and will definitely consider your comments as our best means of doing so.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Regards,

Pam G
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Palm Coast

Property: Holiday Inn Express Palm Coast
Address: 200 Flagler Plaza Dr, Palm Coast, FL 32137-5906
Phone Number:
Location: United States > Florida > Palm Coast
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Palm Coast
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palm Coast 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Newly Renovated Holiday Inn Express Hotel & Suites is a hotel in Palm Coast, Florida with moderate rates, 3 miles to Flagler Beach with free hot deluxe breakfast, a swimming pool and more! ... more   less 
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Also Known As:
Holiday Inn Express Palm Coast Hotel Palm Coast
Holiday Inn Palm Coast
Palm Coast Holiday Inn

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