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“Irritated that we were charged so much”

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Hampton Inn & Suites Palm Coast
Ranked #3 of 11 Hotels in Palm Coast
Certificate of Excellence
SC
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Irritated that we were charged so much”
Reviewed July 28, 2011

We were headed to Deltona to visit family but it was late a t night and I was nodding at the wheel so we saw the hotel and chose it because we were honors members. We paid ~$132 including tax for a two queen bed room. After we left we looked online and found rates as low as ~$80 for the same room. So my advice is to ensure that if you want to stay here make sure that you book online because we had to pay 132 even though we shoed the desk cleark a military ID at check in. The hotel was not great but it is okay and had an excellent breakfast attendant on a busy weekend

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SlightlyDusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johan B, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, September 1, 2011
Dear SlightlyDusty,

Thank you for staying with us. It was a pleasure to be able to welcome you to The Hampton Inn & Suites Palm Coast.
Your thoughts and comments are invaluable to us; we really want to thank you for taking the time. It is through guest evaluations like these that we can maximize our guest service
We especially appreciate your comment about our rate and we are sorry we fell short of your expectations.
Hopefully you had a chance to enjoy our great beaches and restaurants during your visit and you found our location close and convenient to everything (like historic Saint Augustine and Daytona Beach).
We truly appreciate having you as our guest and we are hoping you will give our Hampton another chance during your next travels. Please mention your rate comment and ask for the manager. We will make sure you'll get a great rate.

Sincerely,
Johan Boshart, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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    53
    36
    10
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205
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 22, 2011

Clean, nice accomodations. Very pleasant staff. Breakfast simply delish. Check in and out professional and smooth.
Will return !

  • Stayed August 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johan B, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, September 1, 2011
Dear Jola,

Thank you for staying with us. It was a pleasure to be able to welcome you to The Hampton Inn & Suites Palm Coast.
Your thoughts and comments are invaluable to us; we really want to thank you for taking the time. It is through guest evaluations like these that we can maximize our guest service
We especially appreciate your comment about our cleanliness, breakfast and pleasant and professional staff.
Hopefully you had a chance to enjoy our great beaches and restaurants near the hotel and you found our location close to most places, like historic Saint Augustine and Daytona Beach.
We truly appreciate having you as our guest and we are looking forward to welcoming you back to the Hampton Inn & Suites in Palm Coast.

Sincerely,

Johan Boshart, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 16, 2011

This is the second time we have stayed in this Hampton and have been very please both times. The front desk staff is outstanding and very helpful. We planned out trip to Miami to stay at this Hampton.

After being on vacation for over 5 weeks and staying in many hotel I can this one a very high rating.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank millyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johan B, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, September 1, 2011
Dear Myllika,

Thank you for staying with us. It was a pleasure to be able to welcome you to The Hampton Inn & Suites Palm Coast.
Your thoughts and comments are invaluable to us; we really want to thank you for taking the time. It is through guest evaluations like these that we can maximize our guest service
We especially appreciate your comment about our front desk staff. That is really appreciated.
Hopefully you had a chance to enjoy our great beaches and restaurants nearby and you found our location close to most places (like historic Saint Augustine and Daytona Beach).
We truly appreciate having you as our guest and we are looking forward to welcoming you back to the Hampton Inn & Suites in Palm Coast.

Sincerely,

Johan Boshart, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Level Contributor
165 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed June 16, 2011

This is a nice quiet easy to access hotel close to everything. Great beach just down the road, lots of restaurants to choose from.

  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OntarioFundaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bruce_sonnenberg, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, June 27, 2011
Thank you for taking the time to post your recent comments.

It is through guest evaluations like these that we can maximize our guest service.

We are pleased to hear you enjoyed our great beaches and restaurants here and that you find our location close to everything like historic Saint Augustine and Daytona Beach.

We truly appreciate having you as our guest and we are looking forward to welcoming you back to the Hampton Inn & Suites in Palm Coast.

Sincerely;

Johan Boshart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budd Lake, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2011

Erica at the front desk was awesome!! She helped us with places to eat, different beaches, different areas about Palm Coast, directions attractions to see, St. Augustine being one of them. She just couldn't be more pleasant. I hope her GM/Manager realizes how valuable she is to there hotel. Its not just about the hotel but the interactions with the employees. Erica I hope you see this and get recognition and we will be back not just because of the hotel but mainly because of you. Thank you for an awesome experience!! Have a great summer until we visit again!! Lou Lou

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lifeisgoood1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bruce_sonnenberg, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, June 27, 2011
Thank you for taking the time to post a review.

We welcome your evaluations and comments. This is how we make your stay the best experience it can be.

We are very happy to hear that our front desk associate, Erica, was very helpful with information about our wonderful beaches, Saint Augustine, Daytona Beach and the greater Palm Coast area.

Thanks again for staying with us and we are looking forward to welcoming you back to the Hampton Inn & Suites in Palm Coast.

Sincerely;

Johan Boshart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 26, 2011

Positives: The motel is a few miles from the very nice Palm Coast beaches. Erica, the evening front desk person, was very friendly and helpful providing us with dining suggestions and missing supplies from the room (see negative comments). A wide variety of breakfast choices were offered. The breakfast attendant was one of the best that we have seen in many years as she was on duty all of the time, kept the area clean and quickly replaced food items as they became low. It was nice to have bright lighting in the bathroom. The king size bed was very comfortable. Overall, the motel was a nice place to stay except for housekeeping deficiencies.
Negatives: When checking in we noticed that there were no wash cloths. We were later told that there was a wash cloth shortage and that there may be some on order. During our 5 day stay (2 guests) housekeeping either left one of no wash cloths, did not replace the empty tissue box, did not provide a back up toilet paper roll, did not replace coffee or sugar envelopes, did not replace any plastic or insulated cups and provided a clean plastic liner for the ice bucket only once.
Wireless internet is not available in the rooms. The wired connection provided slow downloading.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VikingAsheville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Va.
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2011

As a Hilton Honors member I stay in quite a few Hilton properties. Not the best Hampton Inn I've stayed in. Breakfast was mediocre at best.....dining room chairs are FILTHY and management should be embarrased.
Room wasn't cleaned one of the 3 days we stayed....how hard is it to make beds and bring fresh towels?

Funny thing was we stayed in a Hampton Inn @ Santee S.C. on way to Fla. and it was INCREDIBLE.....guess it is a reflection of the franchisee.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chaspolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bruce_sonnenberg, General Manager at Hampton Inn & Suites Palm Coast, responded to this review, April 26, 2011
Thank you for your recent comments.

It is through the evaluations of guest's, such as yourself, that enable us to improve the service experience for our future guests.

We truly appreciate your business and wish to accommodate you again in the near future.

Sincerely;

Bruce D. Sonnenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Palm Coast

Property: Hampton Inn & Suites Palm Coast
Address: 150 Flagler Plaza Dr, Palm Coast, FL 32137-5968
Phone Number:
Location: United States > Florida > Palm Coast
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#3 Business Hotel in Palm Coast
#3 Romantic Hotel in Palm Coast
#5 Family Hotel in Palm Coast
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Palm Coast 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our charming new hotel on the Palm Coast is centrally located between Daytona Beach and St. Augustine near Flagler Beach. When you're looking for convenient, friendly hotels in Florida, choose our friendly Palm Coast hotel for the perfect Florida vacation. ... more   less 
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Also Known As:
Hampton Hotel Palm Coast
Hampton Inn Palm Coast

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