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“Another nice stay at PBSR!”

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Palm Beach Shores Resort and Vacation Villas
Evansville, Indiana
Level 4 Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Another nice stay at PBSR!”
Reviewed March 31, 2013 via mobile

Been coming here a long time. This year was lovely. The staff is fantastic. The rooms are nice. Any issues we had were quickly fixed. I still refuse to give this place a perfect score because of the relentless of the timeshare part of it. Still realtors touring at all hours of the day and fliers being shoved under our doors. This year we were called a couple of times too. Really obnoxious. All that aside the place is awesome.

  • Stayed March 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank duckduck619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, April 4, 2013
Thank you for writing because we love hearing from our guests about their return visits! We do our best to ensure that everyone feels welcome to Singer Island and enjoy all the comforts of home while they are vacationing with us. Our fantastic service and beautiful beachfront location are a few of the reasons Vacation Village Resorts has chosen Palm Beach Shores Resort as a prime location to showcase the benefits of vacation ownership. Yet if sometimes their presence may disrupt relaxation, we do apologize because that is not the staff’s intent. Many who come as guests leave as members of the Vacation Village Resort family of owners. Thank you again for sharing your positive review and we look forward to sharing our hospitality with you next year!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (334)
Date | Rating
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English first
Spokane, Washington
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 28, 2013

This hotel is overpriced, old, poor food, very crowded small pool.
When I stayed there in February, the temperature was chilly at night (as usual, in the 40's).
The hotel rooms have NO HEAT! It was 50 degrees in our room.
The management did nothing for us. I will never stay there again!
A motel 6 would be 100% better!

Room Tip: All the rooms are the same. There are no good rooms.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
7 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellsville, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 28, 2013

I have stayed at Palm Beach Shores resorts 4 times. I just got back from my 4th stay. I
love the rooms and staff is helpful. I was roped into doing the timeshare sales thing and I wasn't very happy afterwards. First of all they keep calling your room telling you to come get your parking permit and then they tell you how easy it is to do the timeshare meeting for a gift card. The lady made it sounds simple. Well it was anything but simple. I would of rather had a root canal. The lady that did told me at any time I told her I couldn't afford she would stop. Well that didn't happen. They kept trying to pressure me into something I didn't want. Then tried to use my daughter by saying she would be so dissappointed if I didn't purchase this. I will never do another timeshare thing again. I wasted 2 1/2 hours of my vacation when I was told it shouldn't take more than an hour.

  • Stayed March 2013, traveled with family
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Helpful?
2 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, April 4, 2013
Thank you for taking the time to share your review with us. We’re so sorry for the experience you had during your tour. It is definitely not our intent to aggravate our guests and we’re disappointed that you felt that the time spent learning about the benefits of timeshare was not worthwhile. We very much appreciate your continued loyalty to Palm Beach Shores Resort and hope that our beautiful rooms and helpful staff will entice you to return.
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Toronto
Level 6 Contributor
187 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed March 25, 2013

This was resort was clean and quite friendly. Rooms were large (if you like a big bathroom- this is for you). Pool area very small. On a Nice stretch of beach. A restaurant on site (decent but not special) and one other to walk to. This area is somewhat isolated. If you like action and walking out to nice shops...likely not for you. If you like the simple life of some drinks by the pool and some beach- just fine. To get to West Palm area you drive Through Riviera Beach which is a municipality plagued with crime and other social issues. IF you want to avoid that you can drive North up the island then over, you are in to Palm Beach Gardens, which is upscale and very new (almost fake). Basically if you self assess as liking to be pampered at the high end - probably not the spot for you. If you are more down to earth type who wants a good holiday in a clean and friendly spot- this will do just fine.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
1 Thank HomerToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, March 27, 2013
Thank you for taking the time to post such a thorough review. We’re glad that you enjoyed your vacation and appreciate your feedback. Everyday we strive to make people feel at home and we’re happy that you had such a positive experience with us. We hope to welcome you back to Palm Beach Shores Resort on your next trip!
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 17, 2013 via mobile

This hotel is terrible! We usually stay at the Marriott but couldn't get in due to overbooking so we decided to try this place out. What a mistake!! The staff was terrible - all of them speak spanish constantly at the front desk (which I think is a bit disrespectful for how 'prestige' it claims to be) more than half the parking lot is valet only, the rooms/hotel are outdated and dirty. There were tons of hidden fees we weren't told about till arrival - cleaning fees (25 per room so 50 for 2 bedroom villa), daily per car parking fees, and fees just for having a safe in the room wether you use it or not. Not to mention the cleaning staff was extremely rude - I got stuck in an elevator crammed with them (at least 8 people and a towel cart) and had to go to all their floors before I could push the bottom for mine. Just a complete disappointment - I will NEVER stay here again.

  • Stayed March 2013
    • Value
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Helpful?
5 Thank Pixiegirlie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, March 27, 2013
Thank you for taking the time to post about your experience. We understand that customer service is key to being successful in the travel industry and we clearly dropped the ball. We’re sorry for the issues you experienced and have notified the resort’s management team so that they may be addressed. We’re disappointed that we were not able to provide you with a great vacation during your stay and we hope that your next trip to Palm Beach is more enjoyable.
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Marshfield, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2013

Swapped into this condo resort after hearing great reviews from friends. Did not expect to be given a unit with the best view but did not expect a unit directly over the front carport looking out to the parking lot. At night we could hear the music from the hot spot down the street and motorcycles blasting by. Be aware that they charge $6.00/day for parking (even if you self park) and $1.00/day for the priveledge of having the in-room safe. Kitchen was extremely small with 2 small burners and a bar sized sink. There was high pressure to take the 90 minute timeshare tour; offering you a $100 dining card to local restaurants. This is purely a bait and switch as you are required to give them $20 in advance of your schedule meeting so you will in fact return for the tour - resulting in an actual $80 gift not $100. The unit and the hotel as a whole were very clean and the staff were very friendly and helpful.

Room Tip: Ask for north side or around pool, otherwise you will look out on the noisy parking lot & road.
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  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
3 Thank dandjparsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, March 27, 2013
Thank you for taking the time to share because your candid comments of our resort are appreciated. We take pride in our property and strive to exceed guest expectations. When we fall short, we share your disappointment. Your experience doesn’t reflect the normal standard of service we provide, as you know from your friend’s recommendation of us and we regret that now you have such a negative impression of Palm Beach Shores Resort. We’re sorry for the experience we provided and hope that you will stay with us again and allow us another opportunity to deliver the type of vacation that you and others travelers expect of our resort.
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Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

We stayed here on an RCI exchange 4 years ago and bought in the next year and have been comming back ever since. It has everything we could want on our vacation... Pool, beach, Tiki bar, Restaurant. All very good. The ocean view from our room was spectacular. The service was excellent and friendly. Everything else you may need is nearby(stores, restaurants, park and tennis courts next door) Will keep comming back and may buy another week.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dinger2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Palm Beach Shores Resort and Vacation Villas, responded to this review, March 27, 2013
Thank you for writing because we love hearing from our family of owners! We’re truly blessed with a fabulous location and great accommodations and we’re thrilled that you chose our resort as your primary vacation destination. We appreciate your continued loyalty to Palm Beach Shores Resort and look forward to sharing our hospitality with you and your family for years to come.
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Additional Information about Palm Beach Shores Resort and Vacation Villas

Property: Palm Beach Shores Resort and Vacation Villas
Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404-5761
Location: United States > Florida > Palm Beach Shores
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Palm Beach Shores
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Palm Beach Shores Resort and Vacation Villas 3*
Number of rooms: 260
Official Description (provided by the hotel):
Located on Florida's exclusive Singer Island Palm Beach Shores Resort & Vacation Villas provides the ultimate vacationer's paradise. A favorite destination for those visiting the Palm Beach area, the island is bordered by the Atlantic Ocean on the east and the Florida Intracoastal Waterway on the west. Awake each morning to scenic views of the Atlantic Ocean, Singer Island or the courtyard pool area then relax in the sun on the resort's picture postcard beach. Explore full-service resort amenities including a swimming pool, spa, fitness room, whirlpool, kid's club and poolside tiki bar and restaurant. ... more   less 
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Also Known As:
Palm Beach Shores Resort And Vacation Villas Hotel Palm Beach Shores
Resort Vacation Villas Palm Beach Shores
Palm Beach Shores Resort Vacation Villas

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