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Reviews (1,106)
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Reviewed August 21, 2012

We spent a couple of nights here while down visiting friends. Generally I liked it and we’ll probably stay here again. The location certainly is convenient to the interstate and it seems to be in a nice part of town.

The hotel is a bit stuck in the 80s (OK, 1990), but I kind of like that and it’s part of a small up-scale office complex. The rooms are up-to-date, the hotel itself is reasonably well kept, and everything was generally clean. I did see areas they might do a better job of maintenance on. The parking garage could use a good sweeping and pressure washing, the pond in the lobby needs to be redesigned with better skimmers, and our room had an issue or two with it that it shouldn’t have had (we mentioned them). But, my sense is this a well run hotel. It’s just an older property with a heck of a lot to keep up with.

  • Stayed: August 2012, traveled as a couple
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Thank NO_Member_Name
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded August 23, 2012

Thanks for taking the time to share your experience at Embassy Suites Palm Beach Gardens. It is only through objective feedback, such as yours, that we can hope top improve.

We especially like the fact that you would stay with us again.

We look forward to it!

Thank you.

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Reviewed August 15, 2012

I always try to stay at embassy suites anyway. They have the best value and I love the manager's reception. The breakfast is always cooked to order and is included in the price of the room. This hotel has two live swans in the lobby with a pond and foot bridge. It is just beautiful.

  • Stayed: May 2012, traveled as a couple
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Thank Whitney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded August 23, 2012

Dear Whitney W, thanks for the 4 star review on tripadvisor. We are so glad you loved your stay at Embassy Suites Palm Beach Gardens.

Hope to see you again soon.

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Reviewed July 29, 2012

The hotel it's self was clean and beautiful! I loved Bach & Betoven (the swans), the cooked to order breakfast and the managers reception were top notch! The staff was amazing and there ws a manager that went so far above the normal hospitality and that was Mrs. Tina Mancuso- she is the biggest reason my stay was so amazing! Definitely Tina should be thanked! I will always choose this hotel when I am in the area and again thank you Tina!!! Keep up the good work!!!!!

  • Stayed: July 2012
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Thank Kindrasinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded August 2, 2012

Thank you so much for the great comments about your stay at Embassy Suites Palm Beach Gardens - PGA Boulevard. We will make sue to pass along your comments to Tina. We love her too.

Hope to see you back with us soon.

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Reviewed July 18, 2012

We've enjoyed this property for several years but are very dissapointed this trip. Of 8 travelers, 2 had very unprofessional repairs to the tile in their bathrooms (a 4-yr. old could have smoothed the caulk better), 2 had bug problems in their rooms, 2 of us were missing blow dryers, 1 was missing a coffee pot, 2 had worn, nasty carpet, and one only had a tv in their bedroom (none in the living area). A rash of gnats bombarded us in the hospitality area during breakfast and happy hour. There were long black hairs on night stands and vanities, and obvious spots on the comforters in two rooms. Seems like general maintenance issues and upkeep are slipping. Front desk staff advised pest control would come to rooms after checkout, and that options were limited in breakfast area due to swans, but there are certainly environmental alternatives (hanging sticky tape after happy hour might keep the gnat population down). Such a shame, because this was one of our favorites.

  • Stayed: July 2012, traveled on business
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2  Thank Tallytraveler34
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connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this reviewResponded July 26, 2012

Thank you for taking the time to share your experiences at Embassy Suites Palm Beach Gardens - PGA Boulevard.

We are sorry for the unsatisfactory conditiions you experienced and have put in corrective measures for each.

We hope you come back and give us another try in the future.

Thank you.

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Reviewed July 11, 2012

Hotel was nice, room was clean and comfortable. Staff was nice and helpful.Lobby was beautiful, with two swans and a pond.

  • Stayed: July 2012, traveled with family
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Thank nyfalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Thank you for taking the time to write about your recent stay at Embassy Suites Palm Beach Gardens. Glad you found our staff "nice and helpful".

Please come back again soon.

Thanks again.

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