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“Amazing!!! I will be back!”

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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Certificate of Excellence
Level Contributor
4 reviews
“Amazing!!! I will be back!”
Reviewed July 29, 2012

The hotel it's self was clean and beautiful! I loved Bach & Betoven (the swans), the cooked to order breakfast and the managers reception were top notch! The staff was amazing and there ws a manager that went so far above the normal hospitality and that was Mrs. Tina Mancuso- she is the biggest reason my stay was so amazing! Definitely Tina should be thanked! I will always choose this hotel when I am in the area and again thank you Tina!!! Keep up the good work!!!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kindrasinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, August 2, 2012
Thank you so much for the great comments about your stay at Embassy Suites Palm Beach Gardens - PGA Boulevard. We will make sue to pass along your comments to Tina. We love her too.

Hope to see you back with us soon.
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
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Tallahassee, FL
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 18, 2012

We've enjoyed this property for several years but are very dissapointed this trip. Of 8 travelers, 2 had very unprofessional repairs to the tile in their bathrooms (a 4-yr. old could have smoothed the caulk better), 2 had bug problems in their rooms, 2 of us were missing blow dryers, 1 was missing a coffee pot, 2 had worn, nasty carpet, and one only had a tv in their bedroom (none in the living area). A rash of gnats bombarded us in the hospitality area during breakfast and happy hour. There were long black hairs on night stands and vanities, and obvious spots on the comforters in two rooms. Seems like general maintenance issues and upkeep are slipping. Front desk staff advised pest control would come to rooms after checkout, and that options were limited in breakfast area due to swans, but there are certainly environmental alternatives (hanging sticky tape after happy hour might keep the gnat population down). Such a shame, because this was one of our favorites.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Tallytraveler34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, July 26, 2012
Thank you for taking the time to share your experiences at Embassy Suites Palm Beach Gardens - PGA Boulevard.

We are sorry for the unsatisfactory conditiions you experienced and have put in corrective measures for each.

We hope you come back and give us another try in the future.

Thank you.
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New York City, New York
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 11, 2012

Hotel was nice, room was clean and comfortable. Staff was nice and helpful.Lobby was beautiful, with two swans and a pond.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyfalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, July 13, 2012
Thank you for taking the time to write about your recent stay at Embassy Suites Palm Beach Gardens. Glad you found our staff "nice and helpful".

Please come back again soon.

Thanks again.
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Longview, Texas
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 9, 2012

Stayed here the weekend of June 30th 2012. They still had a Nat problem. They were not in our room but everywhere else. Could not eat Breakfast in the dining area without them getting on our food. The restaurant closed early at 8:30pm when we arrived and there was no where near to eat. You would have to call delivery or get something in the little store. We picked two items from the store and it said to write it down and pay cash to the Hotel Clerk. We did this, we paid Charles. When we got our bill they had added it to it. I had to call and talk to a rude lady who said she would look into it. Today is the 9th and still we have not received a credit on our bill and paid twice for a pizza and drink. The best thing about this Hotel is the live Swans in the Lobby. We love Embassy Suites and think it is the best Value out there....but this Hotel does not even seem to be part of their chain. Few Amenities, poor location. Bug infested and can't do their bookeeping as noted by other people who have been over charged also.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank dachsiesntexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 4, 2012

I was recently at this hotel, the staff is lovely, the hotel lobby is just fine...but the bugs in the breakfast area are DISGUSTING. I am in the hotel biz, if I were the General Manager I would not let this issue linger. You can tell that the staff is tired of explaining it.
We took our trays from the continental breakfast to our rooms to avoid the bug infested eating area.
They offer made to order omelets which is a nice upgrade, though I thought it was strange that they don't have egg whites mixed and ready for the breakfast chef.
I don't know if I would return due to the lack of the sense of urgency of the bugs.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norcross, GA
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 1, 2012

Great location right off the highway. Very helpful staff especially Adrian at the front desk. The room was spacious and had a decent view of I-95 ;) but could've used a carpet cleaning. Gorgeous entry with the swans on the lobby! Afternoon managers reception and morning breakfast was exciting and a great amenity but, there were so many gnats it was hard to enjoy. I would stay here again because I truly hope those gnats are not a permanent fixture.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thequeencole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, July 3, 2012
Thank you very much for the nice review abouot the Embassy Suites Palm Beach Gardens-PGA Blvd. We are very pleased that you had a nice visit and stay with us. I want you to know that we are working very agressively with Economic Labratories our pest control vendor to cure the problem with the gnats. We have met with them locally and regioanlly to get this issue resolved. They have been here each night servicing the hotel. Thank you again for the nice review and for your business.
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Oklahoma City, Oklahoma
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 25, 2012

We spent a week here with our kids and with the the Coast to Coast Baseball program, which also stayed here. Rooms were clean, staff was very friendly! Beds were comfortable. We had a king suite room. I read in other reviews that the pull outs were uncomfortable, but our teen boys said it was just fine.

As anyone traveling with young children knows, it can be hard to confine them to a room. The room was spacious and she enjoyed walks through the hotel, which I must add, every staff member that we met greeted us, even maintance!

We did have some trouble at check in. The hotel has an incidental charge that they place on your card until you leave. My CC wouldnt allow the charges with out my consent, assuring me it was for my own protection. This way I didn't get any unexpected charges. It did delay check in, but in all it worked out just fine.

The only complaint.. the hotel only has one washing machine! I ended up at the laundry mat on two different occasions. Baseball uniforms and swimming clothes needed washed during the week and I had a hard time finding the machine unoccupied. Breakfast was nice every morning... It was difficult to find a seat to eat when other large groups were there, like the huge chruch group and the wedding that occured while we were there. We just took our food to the room.

Room Tip: We stayed on the second floor.. just ask to be away from large groups of kids and on a non smoking f...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amanda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard, responded to this review, June 26, 2012
Dear amanda, thank you very much for the nice review of the Embassy Suites PGA Blvd in Palm Beach Gardens. I was pleased to see that you had an enjoyable stay with us. We apprciate your business and hope to see you again when your team returns....Tom
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Additional Information about Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Property: Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard
Address: 4350 Pga Blvd, Palm Beach Gardens, FL 33410-6524
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Palm Beach Gardens
#4 Family Hotel in Palm Beach Gardens
#6 Romantic Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Located minutes from some of Florida's best beaches, golf courses, shopping and dining, the Embassy Suites Palm Beach Gardens - PGA Boulevard is an ideal destination. Enjoy a complimentary cooked-to-order breakfast and a complimentary Evening Reception before dining on site at Verdea Restaurant and Wine Bar. From a grand ballroom to executive boardrooms, this hotel in Palm Beach hosts events for between 10 and 400 guests. Onsite amenities include a fitness center, ATM and free breakfast. ... more   less 
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Also Known As:
Embassy Suites Palm Beach Gardens
Palm Beach Gardens Embassy Suites

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