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“Clean, Courteous and Comfortable”

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Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center
Fort Myers, Florida
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean, Courteous and Comfortable”
Reviewed July 2, 2014

I was checked in with a smile and lots of information. The room was VERY clean, very comfortable. Everything worked, and was fresh and tidy. They were cleaning the hallway carpets while I was there. Everyone on staff that I walked past or encountered, gave me a smile and a light conversation if time permitted. Checkout was a breeze. Didnt try the restaurant but it seemed to be full everytime i passed through. Would stay there again.

Room Tip: Ask for a suite or a corner room.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trippin239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, July 3, 2014
Dear Guest,

We thank you for your wonderful review on our hotel. We are so pleased to hear that we exceeded your expectations. Our team here at Best Western strives to make our guests feel at home and leave feeling that we have delivered excellent customer service. Thank you for your kind words and we look forward to seeing you again next time you are in the Palm Beach Gardens area.



Sincerely, Francisco Farkas
GM
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432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
Orlando, Florida, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed June 27, 2014

Would recommend! We were early, but were accommodated by staff, that was nice. Brought friends to their patio beside the pool for chat after dinner. Pet friendly room had tile floors rather than carpet, which seems like a very good idea.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank June S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 28, 2014
Dear Guest,

We thank you for writing such an excellent review on our hotel. We are happy to hear that you and your visitors were able to enjoy our beautiful pool area. Thank you for choosing our hotel and we look forward to hosting you again soon.


Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, United States
2 reviews
Reviewed June 25, 2014

Quite a happy surprise. Friendly and efficient personnel Great room and service. I would stay there any time I am down that way. Location perfect for scuba diving. Great restaurants in area. I can't say any more about this hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 26, 2014
Dear Guest,

Thank you for writing such a wonderful review on our hotel. We strive to see that each and every guest leaves feeling they have received the very best in customer service and we are happy to hear that our team members made you feel welcomed here at our Best Western. We look forward to hosting you again.

Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lititz, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

I was staying here for 2 nights to visit my brother. I checked in later that night and was happily welcomed and accommodated. The next day, I needed to switch rooms from a King to 2 beds, and they were completely fine and happy to accommodate. Each morning there was a lovely breakfast spread, and the customer service could not have been better there! They will cook you a waffle and clear your plates, etc. You can dine outside by the beautiful pool too! Everytime you walk by the front desk, you are greeted warmly. The only reason I did not give it 5/5 for a rating is because the carpets were pretty dirty in the hallway. There were lots of stains, but I also know there is a lot of traffic there. Overall, it's an beautiful hotel, amazing customer service, centrally located, and a price you can't beat! I will definitely stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 26, 2014
Dear Guest,

Thank you for choosing our hotel and we thank you for your kind words regarding our staff and breakfast amenities. We are happy that our staff made your experience here at our Best Western a wonderful one. On behalf of our staff I apologize for the condition of the carpets in the hallways. Due to high foot traffic in these areas, as you have stated, we try our best to service them several times per day and we thank you for understanding. We look forward to hosting you again soon.

Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach Florida, United States
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

Very nice hotel, nice breakfast. Conviently located to attractions, the Palm Beach Gardens Mall and several restauants. Pool area is nice with lounges, tables and chairs. We frequent that area quite a bit.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 25, 2014
Dear Guest,

We are glad that you enjoyed your breakfast experience and lounging area. Thank you for your kind words and we look forward to your return to our Best Western the next time you are in the area.


Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbados
Level 6 Contributor
191 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 22, 2014 via mobile

This was our first visit to the area, coming to dive the Blue Heron Bridge. We have stayed in many Best Westerns for dive trips throughout Florida and this has to be hands down the best yet.
The room was immaculate, the cleaning staff were so pleasant and friendly, striking up conversations in the elevator, and the breakfast staff were amazing. One morning, a young lady accidentally spilled a bowl of milk and cereal and instantly it was cleaned up and her apologies were greeted with smiles and "do not worry about it - have a good breakfast".
Best of all, when we told Debbie at the front desk that we would need a later checkout because of our diving schedule, she said that it would be complimentary with no charge to us. As it turned out, we were back and checking out earlier than we anticipated, but how sweet is that?

Stayed June 2014, traveled as a couple
Helpful?
Thank JudymD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 23, 2014
Dear Guest,

We are happy to see that your stay with us was both welcoming and enjoyable. Our staff is more than happy to accommodate our guests in any way and we are pleased that our staff was able to exceed your expectations. We hope that you fully enjoyed your diving experience and we look forward to your future stays with us.


Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
Reviewed June 22, 2014

Wonderful staff , very helpful and friendly. Lovely pool area, breakfast served with a smile. Great value. The location is brilliant close to shopping malls, golf course and ,with a fantastic choice of restaurants near by.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 294Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, June 23, 2014
Dear Guest,

On behalf of our entire team I would like to thank you for writing such a wonderful review on our hotel. We are happy to hear that our staff, location, and breakfast experience made your stay with us enjoyable. We look forward to hosting you again soon.


Sincerely, Francisco Farkas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center

Property: Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center
Address: 11360 US Highway 1, Palm Beach Gardens, FL 33408
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palm Beach Gardens
#5 Business Hotel in Palm Beach Gardens
#5 Family Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Center is an intimate boutique style hotel and conference center catering to the casual guest, seasoned business traveler, or meeting planner. Our friendly knowledgeable staff's priority is to provide you with the highest caliber service, making your meeting or function memorable and hassle free; your stay comfortable and relaxing. ... more   less 
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Also Known As:
Windsor Gardens Hotel Palm Beach Gardens
Windsor Gardens Hotel And Conference Center
Windsor Gardens Palm Beach

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