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Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center
Saint Augustine
Level 5 Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Most Caring staff”
Reviewed January 5, 2014

We stayed at this hotel due to an emergency with our beloved dog. We had to get surgery about 4 hours from home in this area and found the hotel accepted pets. The staff went way beyond in their caring attitude and service. The hotel was very clean & updated, within walking distance to many good restaurants & a few minutes to the beach for those looking for that.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, January 8, 2014
Lynn,

Thank you for taking the time to give us an excellent review on our hotel. We are happy to hear that you enjoyed your stay and that we could accommodate you and your pet. On behalf of our entire staff thank you for choosing to stay with us and we look forward to seeing you again soon.

Sincerely,
Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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    109
    44
    23
    21
See reviews for
143
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, North Carolina
2 reviews
Reviewed January 4, 2014

We stop in North Palm Beach to visit relatives and have stayed here twice. The
professionalism and sincerity of the staff is most evident and is on par with any
4 star hotels we have be in world-wide. We have a special needs daughter and the staff
was courtesy and accommodating. They even remembered her name 4 month between visits !!
We feel as is the Windsor Garden in a second home. I can enthusiastically recommend this to
any family as a great place to stay.
Thanks for making us feel "at-home" there.
We have had very good stays at all Best Western Plus hotels.
But this one is our favorite because of the staff, the quiet ambience, and the beautiful pool.

Room Tip: We like overlooking the pool.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, January 5, 2014
Mike,

Thank you for taking the time to review our hotel. We are so happy to hear that you consider our hotel a second home and we were more then happy to accommodate you. We appreciate the compliment and on behalf of our entire staff we want to thank you. We hope that you will recommend us to your friends and family and we look forward to seeing you again soon.

Sincerely, Francisco Farkas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglasville, Georgia
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 4, 2014

Great hotel, and close to lots to eat. We stayed there since it's about an hour from Ft Lauderdale, where our cruise ship departed from, and it was about half price of anything comparable closer to the port. The staff was very courteous, and the room comfortable and quiet. I'd stay there again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, January 5, 2014
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us and we hope you enjoyed your cruise. We hope you recommend us to your friends and family and we look forward to seeing you again soon.


Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norcross, Georgia
Level 4 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2013

The staff was very friendly and accommodating to us. At one point my wife needed a back for an earring and they didn't hesitate to find a pencil for her to use the eraser. There was another gentleman there during breakfast that talked with us about the attractions in the area and the next morning he remembered to ask us about the wedding we were there to attend. We got a King suite and there was plenty of room for my wife, kids and myself. The rooms were clean and much more than we expected for the price we paid. I have no complaints. The rooms were quiet, the beds were extremely comfortable and the bathrooms were well stocked. I will definitely go back to this hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BnardP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, January 1, 2014
Thank you for taking the time to give us this excellent feedback on our hotel. We are so happy to hear that you enjoyed your stay with us here at the Best Western Plus Windsor Gardens Hotel. Our staff was more than happy to accommodate you and we hope to see you again very soon.


Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minsk, Belarus
1 review
Reviewed December 21, 2013

I dropped by to check out this hotel. Rates and cleanness. while I was checking out the pool and restaurant I was asked if I needed any help by a gentlemen named Tim. He spent the time explaining all the features and services the hotel provided. My husband and I were very impressed with his knowledge of the area and ideas to show my family a fun holiday vacation. We were so impressed with Tim that my husband booked the rooms and let are neighbors know to have their families stay as well. We are very excited for the new restaurant to open as he explained. We could feel his passion and excitement regarding the restaurant. We look forward to seeing him again with our family enjoying his food. Tim directed us to Debbie at the front desk who was very pleasant.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slowride_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, December 22, 2013
Thank you for choosing to stay with us here at the Best Western Plus Windsor Gardens Hotel. We are very happy to hear that you enjoyed your stay and we thank you for recommending us to your friends and family. Tim thanks you for the compliment and was more than happy to show you around the property. We look forward to seeing you again soon and on behalf of our entire staff, thank you.

Sincerely, Francisco Farkas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
1 review
Reviewed December 14, 2013 via mobile

Booked the room through Priceline for $70. I called before I arrived to make sure I had a room with two beds. I was told I would be charged an extra $20. My friend booked a room for the same price and was given a room with two beds. I guess I should have waited till we got there and switched rooms. The hotel was not full. They insisted my friend paid more but I saw his receipt. It was the same. What a scam.

Stayed December 2013, traveled on business
Helpful?
Thank Manny61-61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, December 16, 2013
We are sorry to hear that there was a bit of confusion about your room. Priceline is a bidding website and unfortunately we do not control the price or room type that you receive. However, if you call our hotel directly we can upgrade you to your desired room at an additional fee. We do not give out receipts for guests paying through a third party website as we do not have access to the amount that you paid for your stay. We apologize for the inconvenience and if you decide to stay with us again in the future please call our hotel directly and we will accommodate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2013

A very customer-friendly place to stay. The entire staff from the owner, Gary, to the Front Desk personnel were very friendly and accommodating. Our room was small, (the only chair was at the writing desk), but very well appointed. Big screen TV, HBO, comfortable king, a great walk-in-shower...no tub and shower curtain, here. Every morning a full, hot breakfast buffet in a nice dining area with easy access to poolside tables. A great experience...will return again!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco F, General Manager at Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center, responded to this review, December 13, 2013
Thank you for taking the time to post your experience with us here at the Best Western Windsor Gardens Hotel and Suites. We are very happy to hear that you enjoyed your stay with us and that you enjoyed the poolside breakfast. We hope that you recommend us to your family and friends and we hope to see you again soon.

Thank you, Francisco Farkas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center

Property: Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center
Address: 11360 US Highway 1, Palm Beach Gardens, FL 33408
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palm Beach Gardens
#5 Family Hotel in Palm Beach Gardens
#5 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Palm Beach Gardens Hotel & Suites & Conference Center 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Best Western Plus Palm Beach Gardens Hotel & Suites and Conference Center is an intimate boutique style hotel and conference center catering to the casual guest, seasoned business traveler, or meeting planner. Our friendly knowledgeable staff's priority is to provide you with the highest caliber service, making your meeting or function memorable and hassle free; your stay comfortable and relaxing. ... more   less 
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Also Known As:
Windsor Gardens Hotel And Conference Center
Windsor Gardens Hotel Palm Beach Gardens
Windsor Gardens Palm Beach

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