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“I'll pick Doubletree everytime!”

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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I'll pick Doubletree everytime!”
Reviewed April 22, 2010

We were in WPB for a college visit and chose to stay at this particular Doubletree because it was close to everything we wanted to see. I have to say that it was the BEST experience we've had in a long time! When we checked in, we were greeted by an amazingly courteous and professional gentleman (Will Harris) at the front desk. He actually greeted us with a smile and made us feel as if he really appreciated us staying there! We stayed in a "Pure" room, which was perfect. The beds were EXTREMELY comfortable and the pillows just added icing to the cake! Every hotel employee was kind and helpful and never made us feel as if we were bothering them. The pool was clean, crystal clear and the perfect temperature. The General Manager, Michael McMahon, should be extremely proud of this facility and his staff. Because we had such a great experience, we will definitely recommend this hotel to everyone we know.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank DMF0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,144 reviews from our community

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Rating summary
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Palm Beach Gardens, Florida
1 review
Reviewed April 21, 2010

My husband and I live and work locally at a local children's home, and when we need to get away this is where we stay for a mini vacation in our back yard. The rooms are great (clean, modern & plush...great linens and lots of pillows!) and the atmosphere is quite classy (room service available). The pool/garden area is very nice and include poolside "couch cabanas", chairs with cushions, hot tub, flowers and small waterfall. We were very impressed when visiting friends stayed there...we've been going back ever since whenever we get the chance. We were impressed and would definitely recommend it to family & friends!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank andycaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, mo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 21, 2010

I can't say enough good things about this hotel! We had an excellent stay for a week and were most impressed with the quality of the room and the superb service provided by the staff (especially Ana & Fitzroy in the restaurant). The hotel location is quite convenient to all local attractions and is easy to access from both PGA Blvd. and Military. Thr food is very good and the bar is romantic. The only areas I would suggest being addressed is the lack of a night light in the bathroom and the door leading to our patio was difficult to open. Oh, and by the way, the pool is outstanding with both lounge chairs and cabanas available for use. If you're looking for an affordable place to stay while in the Palm Beach area, I truly recommend this facility!

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank gelsner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
F. Lauderdale
Level 5 Contributor
85 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 20, 2010

pros: renovated lobby, nice pool area. cool fitness walk with the GM each morning, free parking, doubletree cookies!

cons: rooms outdated, musty looking glass elevators

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank HotelInnsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
Reviewed February 28, 2010

I would recommend the Doubletree Hotel in Palm Beach Gardens to anyone looking for GREAT customer service, attention to detail, and an AMAZING management staff. I had some travel issues due to weather in the Northeast and Michael McMahon was able to work them out quickly, without any help from me -- allowing me to spend time with my family and friends. Also, the hotel is well-located by PGA food, shopping and entertainment.

  • Stayed February 2010, traveled solo
    • Service
Helpful?
Thank ColoradoAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Level 3 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 26, 2010

Oh, where do I start?
Hotel is old!
Pictures are not realistic at all.
Communication is extremely poor, I had a problem and 3 days in a row I passed messages to a manager, didn’t get as much as a phone call back.
Breakfast: don’t do it! Choice is poor, same products every day, impossible to get anyone to help you, the cheapest quality products you can find, and waitress wearing stupid leather jacket for 7 days in a row.
Garden area is beautiful just like in the pictures, but when they have conference in at he lunch time u might get about 50 people Q-in for the buffet located in the tent right beside wonderful sun chair where you are sunbathing.
Last day, during packing discovered that I am missing a shoe, rang help line, they said they will get back to me. An hour later there was no phone call, so I went downstairs and DEMANDED to talk to the manager. Explained what was happening for the duration of the stay, he had no idea. Shoe was found within 10 minutes, house keeping claiming I left it outside (stupid) and even if I would why didn’t they take the ice bucket and glasses that where left outside the door for 3 days?!
SHAME FOR THE WHOLE HILTON AND DOUBLETREE FAMILY.
I hope if didn’t leave anything out, really if am not a nag, but service was really and truly horrendous, and that just kills it for very comfy beds and gorgeous garden. Hope it helps.

  • Stayed February 2010, traveled as a couple
    • Value
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Helpful?
Thank rone4ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Level 6 Contributor
104 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed February 4, 2010

Yes lobby seems renovated and yes, pool area is esthetically pleasing but that's where my agreement with previous reviews stops. Not sure where those renovated rooms are. I asked about 30 folks in our group and all said rooms are dated, musty with old furniture and worn carpets and fixtures. What ticked me off though is some cheap savings this hotel is resorting to. First they usually have a shuttle that picks up folks from the airport but that stops when they have a large group coming in. They prefer folks to fork out $45 for a cab ride or $55 for a town car. Yes there is a shuttle for $22 but even at the airport it is not well advertised and even the transport desk there tries to find excuses to stop folks from using it. eg: you will have to wait 30-45mns etc (I waited 5 mns). Hotel still uses the shuttle to ferry airplane personnel though but not regular Joes like us when we are too many. 2nd cheap move: limited number of USA Today newspapers, Not that I read that rubbish anyway but as I came 2 days before the main meeting, a newspaper was left at the doorsteps of occupied rooms. Later on when there were more folks staying, that stopped. Probably because they did not want to buy extra ones. 3rd, food is so so and expensive, At lunch they try hard to push their $20 buffet which is not worth it, a la carte is a bit cheaper but food is ordinary. My advice: just cross the street and you have a dozen restaurants at the strip mall next door. Range from high end places to delis. Final advice: until they clean up their act, stay at the other chain hotels in the area. They cost the same and are in better shape and more customer friendly

  • Stayed January 2010, traveled on business
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Helpful?
Thank Docsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

Property: DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Address: 4431 Pga Blvd, Palm Beach Gardens, FL 33410-6525
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens offers surprises around every corner. From our new Hilton Honors Lounge to our free WIFI, 100% non-smoking hotel, free parking, resort-like pool and gardens area, you'll feel right at home. Every guest room features a walk-out balcony, great for reading on your iPad or Kindle, and minimum 40" TV to watch your favorite show. Upgrade to a PURE Allergy Friendly room that includes an air filtration device, linen encasements, and 3rd Party certification. Our onsite dining options with the OZ Restaurant and Fusion Lounge will satisfy your hunger cravings. The hotel is conveniently located on PGA Blvd, which is near over 160 golf courses, multiple high-end shopping areas, and the Spring Training home of The St. Louis Cardinals and Miami Marlins. ... more   less 
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Also Known As:
Doubletree Palm Beach Gardens
Palm Beach Gardens Doubletree

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