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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
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Reviews (1,229)
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784 - 789 of 1,230 reviews
Reviewed May 30, 2014

The hotel rooms bathroom needs updating; there is no room for your toiletries. The walk from the C building to the lobby is far. The entry ways to the building were not vacuumed our entire stay, the laundry (only one washer and one dryer) needs help. Breakfast and beds were great!

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Raul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this reviewResponded June 2, 2014

Thank you so much for taking the time to post a review on TripAdvisor. I am disappointed that your visit with us was not as pleasant as we all would have liked. Your feedback is greatly appreciated as it allows us to perfect our service moving forward. We were pleased to hear that you enjoyed breakfast in our restaurant, and that the beds exceeded your expectations.

Thank you for your time to review the property, and hope we can again rebuild your trust in us for any future visits to the Palm Beach Gardens area.
All the best,
Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2014

Nice town to stay in!! The food in the area was first class and we were close to a number of great beaches and townships to enjoy. The people were also very friendly there! We ate a lot of fish we'd never tried before!!

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Debra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this reviewResponded June 2, 2014

Thank you for sharing such wonderful comments about your most recent stay with us at the DoubleTree Palm Beach Gardens. We also want to thank you for you business and hope that if your travels bring you back to the Palm Beach Gardens area that you once again stay with us.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Check in was fine. rooms look a little worn(older) but clean. Maids do not speak English. A little on the Pricy side but they don't deliver on the high end line of hotels. Could have stayed at a motel 6 and received the same quality room and maid service....with NO Newspaper.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this reviewResponded May 30, 2014

Thank you for taking the time to share your comments about your most recent stay with us. We are sorry that we did not meet your expectations, and greatly appreciate your comments. We hope that if your travels bring you back to the Palm Beach Gardens area that you will once again stay with us. I can assure you that the hotel does offer newspaers daily both the USA Today and during the week the Wall Street Journal. It is just that we do not deliver them to each room , but rather offer both in the lobby and on each floor by the main elevator. We offer the papers this way because we noticed many folks did not read the paper, but rather just left it in the hallway or unused in their room. Again, thank you for you business and hope to see you again.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardnes
glenn.spanier@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

This was my third time staying at this hotel and it keeps meeting and going beyond my expectations. The staff is very friendly, the rooms are always very nice, and the location is perfect! DoubleTree of PBG is the only hotel for me!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Barmbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this reviewResponded May 30, 2014

Thank you for taking the time to share such wonderful comments about your most recent stay. Many time we only hear the negative comments, so it if refreshing to hear that we exceeded your expectations. We look forward to having you stay with us once again when your travels bring you back to the Palm Beach Gardens area. Have a great weekend, and thank you.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Well, i booked a room with 2 queen beds and on arrival I was told all they had was a king with a pull out bed, than the AC did not work right and the service guy came up and fixed it but the real kicker was the 4 AM than 4:10 AM wake up calls that we did not ask for and when we called the front desk we were told there were no calls.....

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this reviewResponded May 30, 2014

Thank you for taking the time from your busy schedule to share with us your most recent stay's experience. We are truly sorry that we did not meet your expectations, and once again thank you for sharing with us so that we can review our shortfalls with the staff, and correct for future guests. We hope that if you travels bring you back to the Palm Beach Gardens area that you will once again stay with us, and for you to contact me directly so that I can assist you with your accommodations.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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