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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
FL Keys
Level Contributor
162 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Musty and Dim”
Reviewed March 2, 2014

We were visiting family in Jupiter, FL, so I booked three nights at the Doubletree. It looked very swank on the website. All rooms have a balcony and the rooms are advertised as allergy free. Yay! I said, no more smelly highly perfumed cleaning products. You can’t have everything, it seems. We arrived in the area early and tried to check in around 12:30 PM. “Our room” wasn’t ready. When we came back after 4PM, the ONLY room available to us was a 1st floor room on the highway. We were able to hear traffic all night. So much for being a Silver Hilton Hhonors member requesting the top floor and a quiet room. P.S., a balcony doesn’t mean much when it’s looking out at a parking space. Our room (119) had a distinctly musty odor and felt damp. The carpet was dingy and stained or burned in spots. The room was spacious, though dimly lit. One of the closet doors was off the track. This appears to be an older property. There were so many coats of paint on the bathroom door hinges that the door didn’t swing freely. The bathroom emanated a sulfurous smell – the water? The sewer? I don’t know. There were no extra towels. Internet is wireless. The room came with a small refrigerator and a coffee maker, though no microwave. The in room coffee was very good. The daily allotment is two regular and one decaf per day. The half and half was never restocked after the first day. The exercise room was adequate. There is a Starbucks coffee shop in the lobby. I was not impressed with this location and I hope to stay elsewhere the next time I’m in the area.

Room Tip: Try to get an interior room and not #119
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyCamper48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, March 3, 2014
We are truly sorry that we did not meet your expectation during your most recent stay with us, and thank you for sharing your comments. However, we were pleased to hear that you rateed both location, and cleanliness with high marks. We hope you continue to use the DoubleTree Brand wherever your travels may take you, and please contact me directly if you return to this area so that I may assist you with your accommodations.

Alll the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,109 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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Hollywood, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2014

Booked a reunion party & 70+ room nights. Staff was excellent to work with, Rooms were in very good shape. Price was very good considering south Florida in February, 2014. Outside party in The Pavilion worked out very well.I totally endorse this hotel.
Ron Abraham

Room Tip: Request a Garden view.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, March 3, 2014
Thank you for taking the time from your busy schedule to share not only with us, but also other TripAdvisor readers about your wonderful stay. We were pleased to hear that we exceeded your expecations in every way, and thank you for your business. We hope that you will continue to use the DoubleTree Brand wherever your travels may take you.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed February 28, 2014

Recently stayed at the Double Tree for my husband's fraternity reunion. Could not believe that Hilton would let a hotel in a prime location allow a facility to be run down and very much in need of rehab. Hilton, get your act together and get this hotel up to standards acceptable in an upscale area!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelbuddy2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, March 3, 2014
Thank you for sharing your comments about your most recent stay, and sorry that we fell short to your expectations in the area of overall condition. I have shared your comments no only with my maintenance staff, but also owenership of the hotel. We hope that you will continue to use the DoubleTree Brand wherever your travels may take you.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2014

My room was designed for a Handicap person which I am not, most of all it was in dire need of updating, I would expect a room like this if I was staying in a very cheep motel. price was almost $200. for the night. I had even made my reservation days in advance, I complained but to no avail.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Vincent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 28, 2014
Thank you for sharing your comments about your most recent stay with us and we are truly sorry that we did not meet your expectations in the overall quality of the facality. We hope that you will continue to us the DoubleTree Brand where ever your travels may take you. If your travels bring you back to the Palm Beach Gardens areas we hope that you will give us the opportunity to provide you with lodging, and please feel free to contact me directly so that I may assist you with your accommodations.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 26, 2014

The common areas such as the pool,lobby, restaurant, bar, fitness room etc are beautiful. Nicely done. Food was excellent as well. A lot of the chairs were stained however.
Exterior landscaping etc is also beautiful. It did not seem that their renovation included any of the rooms though. Our room needed a lot of help. The broken toilet seat, bathroom fan, shower head all needed attention. Very low vanity. Old school. Wi Fi came and went. Very unreliable. Stain on curtain. There was a strong odor of vomit in our hallway and when we inquired about it we were told that it was the odor of cleaning chemicals. Very insulting. No other floor in the hotel had this pungent aroma. Th e same dirty wine glasses and champagne flutes sat for days on our dresser. The night before we were leaving we were told that there would be coffee in the lobby early AM (before restaurant opened) but there was none. I would give it a 2.5 if I could. I. We will not return.

Room Tip: The price is right but I would not stay here again. House keeping/ maintenance is not very good.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 28, 2014
Thank you for taking the time from your busy day to complete and return the guest survey about your recent visit to our hotel. It is only with honest and timely feedback that we can respond to guest concerns and prevent their recurrence. Your response was sent not only to me, but also to all the key managers in our hotel so that we learned about your specific experience and made appropriate responses.

Our deepest apologies that we did not meet your expectations during your most recent stay with us in such areas as overall room condition, and houskeeping service. It is from individuals such as you who share their experience with us that enable us to correct our shortfalls for future guests.

Again, thank you for your helpful response and your business. We hope that you will return if your travel plans call for you to be in the Palm Beach Gardens area, and that you contact me directly so that I may assist you with your reservations, and we hope you have a great weekend.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
venice, Fl, United States
1 review
Reviewed February 25, 2014

excellent hotel well worth the money, good staff all round great experience. very nice bar and pool area great breakfast bar will stay again when in the area. good location and plenty of restaurant's in the area Thank you for making life a little easier.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 26, 2014
It is great to hear such wonderful comments about your most recent stay with us at the DoubleTree Palm Beach Gardens. Many times we only hear the negative side of someones stay, so thank you for sharing such wounderful comments about the property, and the staff. We look forward to being your home away from home the time you are in the Palm Beach Gardens area.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 24, 2014

Very pleasant middle range hotel, right down the street from I-95 and Military Trail on PGA Blvd. Excellent buffet breakfast included in our package. Staff courteous and positively friendly. Place could use a little sprucing up but certainly not dirty. Sheets too small for bed.
Food served to our group under the fictitious name of "barbeque" was anything but edible; hamburgers, obviously cooked well-done in a previous century resembled desicated hockey pucks; chicken breasts with identical grill marks appeared to be of cardboard manufacture. Hot dogs had no defining character. Corn on the cob was O.K. Large serving dishes of sauted peppers and onions were present, but to accompany which offerings...A puzzle not resolved.
In a word, good hotel, very good breakfast buffet and poolside area. Find somewhere else for barbeque.

Room Tip: Request a garden facing room. Much quieter.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, February 26, 2014
Thank you for taking the time from your busy schedule to share your most recent stay with us. We were pleased to hear that the staff was very courteous and friendly, and that you enjoyed the great DoubleTree Cookies. We hope to see you again if your travels bring you back to the Palm Beach Gardens area.

All the best,

Glenn Spanier
General Manager
DoubleTree Palm Beach Gardens
glenn.spanier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

Property: DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Address: 4431 Pga Blvd, Palm Beach Gardens, FL 33410-6525
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens offers surprises around every corner. From our new Hilton Honors Lounge to our free WIFI, 100% non-smoking hotel, free parking, resort-like pool and gardens area, you'll feel right at home. Every guest room features a walk-out balcony, great for reading on your iPad or Kindle, and minimum 40" TV to watch your favorite show. Upgrade to a PURE Allergy Friendly room that includes an air filtration device, linen encasements, and 3rd Party certification. Our onsite dining options with the OZ Restaurant and Fusion Lounge will satisfy your hunger cravings. The hotel is conveniently located on PGA Blvd, which is near over 160 golf courses, multiple high-end shopping areas, and the Spring Training home of The St. Louis Cardinals and Miami Marlins. ... more   less 
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Also Known As:
Doubletree Palm Beach Gardens
Palm Beach Gardens Doubletree

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