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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Chattanooga, Tennessee
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Greg Uhland the magnificent!”
5 of 5 bubbles Reviewed July 20, 2013

The night manager made it! He proved how a good customer service can be turned to magnificent! The “human factor”, even though known to all, makes big sense when performed and experienced in action! Greg Uhland made it! At night, I run into a personal problem, but he took it over and turned it to a joy! Facilities good but not that great, bar not that convenient, rooms very good, personnel great, inside cleanliness perfect, outside cleanliness hmmm… so and so, but there are some great staff in that hotel. Especially Greg, wow! It might sounds funny, but you’d rather register at night time rather than daytime. True story!

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Samtuqrwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, August 14, 2013
Thank for taking the time to recognize the “great personnel we have and in particular the "WOW" Factor that Greg Uhland provided you. It is so refreshing to read that one individual can made a difference and “Made It” for you! We also appreciate your comments concerning cleanliness of the hotel and look forward to seeing you on your next trip to the area.

AT Your Service,

Manny O’Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,054 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (161)
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English first
jacksonville, United States
1 review
5 of 5 bubbles Reviewed July 15, 2013

This was perfect for our team of baseball players! They kept us together and accommodated us when we had a specific need. Plenty of pool to go around and the courtyard was perfect for extra play area!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, August 14, 2013
Thank you for this kind review and I was happy to read that we were able to keep your team together and responded to your teams needs.
We look forward to hosting you next year.

Kindest Regards,

Manny O'Neill
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

Receptionist started with a smile and said "so glad to see you" but my feeling was that I was annoying her simply by arriving. The room was basic but adequate. I have two major complaints. Problem one is the ac in the room was the loudest I've ever experienced. The unit was working but the fan was simply running too fast and thus too loud. Could not sleep or hear the TV so had to turn the unit off. Now I'm too warm. Frustrated. Problem 2 was I asked for a quiet location and my room was on a higher level but almost facing the pool / party tent area. Of course there was an event scheduled and experienced loud music and adults screaming until after 11 PM. If a client asked for a quiet room, would you put your client facing the party location? The room was clean so that was a godsend. Interesting that the bathroom counter was below my waist and I'm a standard height guy. It appeared to be set for a hight of an 7 year old child. Not sure what that was all about. Anyway, price for the room was average but no complimentary breakfast as I normally receive in competing hotels. I'll be looking at other hotels in the area next time.

Room Tip: Ask if an event is scheduled in the party tent. If their answer is yes, ask to be placed in an exte...
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scooter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, August 6, 2013
Thank you for taking the time to share your experience at our hotel and I am sorry that the A/C unit in your room was loud and did not allow you to get a good night’s sleep. We have spoken with our housekeeping team to ensure they report any units that seem loud to our engineering team so they can make appropriate repairs.
We have also asked our management team to be more vigilant in allowing our guests to enjoy their events but not at the cost of disturbing other.
We hope to have the opportunity of hosting you in the future and providing you with a memorable stay.

Manny O'Neill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 14, 2013

Isabelle and her conference center staff were the best! Our group had 75 attendees with 3 rooms for a three-day session and every aspect of the program went smoothly. Every day the staff checked in with us to ensure we had everything we needed for room set-up, AV, etc. All requests were fulfilled promptly. Food for the break areas was fresh, flavorful, and varied. Beverages were accessible throughout the sessions. It was a wonderful experience. I would highly recommend this property!

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wine1959_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, August 6, 2013
Thank you for this kind review and for noting that Isabelle and our Confernce Center staff were the "BEST," this comment says it all and is one of the major reasons that our Groups keep returning.
On behalf of our staff. we thank you for choosing our hotel and we look forward to hosting your next meeting.

Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Miami, Florida
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

The Doubletree in Palm Beach Gardens is a great hotel if you are in the area. The staff goes out of their way to make you happy and the facility is very confortable. Food is good and the bar relaxing.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank RS W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, July 15, 2013
Thank you for this great review and your kind words concerning our Super polite staff.
Please stop by my office on your next visit to the area and say hello.

AT Your Service,

Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel Park, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 13, 2013

Three of the four rooms reserved were not cleaned by staff with any detail. There were crumbs on floor and stains on carpet. Was moved to different rooms and some improvement, but quality of rooms were just not what I was use to for any of the Hilton family. I was very disappointed that a DoubleTree Hotel would allow this to happen.

  • Stayed July 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Audrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, July 15, 2013
We understand how first impressions can be lasting impressions and as a loyal guest of our brand, we certainly want you to have a great experience with us. I'm sorry to hear that your room condition was not up to our DoubleTree standards. I have shared your comments with our housekeeping team in order to help us improve our quality assurance practices. We hope that you'll give us another opportunity to demonstrate that we can provide you with a memorable experience.

Kind regards,

Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, United States
1 review
5 of 5 bubbles Reviewed July 9, 2013

Great pool and courtyard area for kids to play! Wonderful cabanas! Inexpensive dining for kids! Comfortable beds clean rooms great family activities planned for our group Free breakfast passes with our group very close to 95, beach, water parks and play parks

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Howard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, July 10, 2013
Thank you for this wonderful review and pointing out that we are a "Great Family Hotel," that offers our families, price sensitive menu's for the kids.
We will have our Famous DoubleTree Cookies waiting for you and the family upon your return.

Kindest Regards,

Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

Property: DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Address: 4431 PGA Boulevard, Palm Beach Gardens, FL 33410
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens offers surprises around every corner. From our new Hilton Honors Lounge to our free WIFI, 100% non-smoking hotel, free parking, resort-like pool and gardens area, you'll feel right at home. Every guest room features a walk-out balcony, great for reading on your iPad or Kindle, and minimum 40" TV to watch your favorite show. Upgrade to a PURE Allergy Friendly room that includes an air filtration device, linen encasements, and 3rd Party certification. Our onsite dining options with the OZ Restaurant and Fusion Lounge will satisfy your hunger cravings. The hotel is conveniently located on PGA Blvd, which is near over 160 golf courses, multiple high-end shopping areas, and the Spring Training home of The St. Louis Cardinals and Miami Marlins. ... more   less 
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Also Known As:
Doubletree Palm Beach Gardens
Palm Beach Gardens Doubletree

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