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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Ocean Isle Beach, North Carolina
1 review
“Excellent Service”
5 of 5 bubbles Reviewed December 19, 2012

My wife and I traveled to Jupiter Fla for the birth of our first grandchild. We were suppose to have a condo set up for two months to help out the kids. When we got there the condo was a mess and we refused to stay. We were stuck and needed a place to stay. Since this was the holiday season most of the long stay hotels were booked. We had stayed at this Doubletree when my daughter got married so we knew the quality. However when we tried to book a long term stay at the hotel on line it would only allow us to stay for 3 weeks and then we would have to leave or a week then return. We decided to go to the hotel and discuss the situation with the staff. Enter Mr. Chris Desjarlais. A very professional staff member. He couldn't have been more helpful. He got us a room set for almost 2 months at great rate. Beautiful place and great staff.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 26, 2012
Thank you for taking the time to share the efforts, put forth by Chris, in meeting your your long term needs, it is team members like Chris, who know what hospitality is all about and took the intiative to get you a room for 2 months at a great rate.
I will be sharing your review with Chris and I am sure he will be grateful for you taking the time to recognizing his efforts, he is truly a credit to our Industry.
Manny O'Neill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,060 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (161)
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English first
Palm Harbor, Florida
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

We stayed at this hotel for 2 nites in early Dec. for a wedding, The rooms were large and clean, quiet hotel. Friendly staff and the lobby was decorated beautiful for Christmas. Pool area was nice - but I did not use the pool. The only thing we did not eat in the hotel restaurant - found the food a bit pricey. Walked across the street and had some restaurants there.

Room Tip: We stayed on the first floor, only thing the ice machine there was not working, I went up to 3rd flo...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 26, 2012
Thank you for your kind review and sharing the friendly service, nice pool area, large clean quite rooms your stayed in, as the staff takes great pride in providing our guests with a memorable experince.
Have a Joyous 2013.
Manny O'Neill
General Manager
.
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Fulwood
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

Staying at this hotel shows what outstanding service feels like. The staff are superb (esp Christopher and Falan) and they couldn't do enough for us. We stayed here for 8 of our 10 nights whilst we toured Southern Florida having only booked in for 2 nights originally, the location is excellent (next to the highway and near shops and restaurants), the pool area is perfect, the food in the bar was exceptionally good and the bed was the most comfortable we've ever slept in. We had a great time in Southern Florida and can't wait to return to this hotel, let alone the area. It also represented outstanding value for money as we paid just £68 per night for a large double room, ensuite bathroom, balcony facing the sun and over the pool; we would happily have paid much more!

Room Tip: Ask for a floor on the 4th/5th/6th level, facing the pool as it is a great view and faces the sun in...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GerryFulwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 26, 2012
Thank you for your kind review and sharing the outstanding service and great time you you had during your 10 day stay at our hotel.
I have given both Chris and Falan copies of your review and if you could have seen the look on their faces when they read your review, it was PRICELESS.
Finally as you stated you can't wait to return to the hotel, we can't wait to welcome you back.
Hoping you and your family have a great 2013.
Manny O'Neill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 11, 2012

Attended a meet here in October, the rooms are large and very comfortable! The best part of the hotel is the meeting center. Our group was amazed at the service and the food & beverage. The break stations are so well stocked that everyone was able to find something they liked or could eat/ drink, which is always tricky at meetings. Overall it was a great facility, with the Doubletree Cookies as the icing on the cake. There were also a lot of restaurants convenient to the hotel for some after meeting socializing.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Island-Hopper_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 19, 2012
Thank you for your kind words concerning the meeting you attended at our hotel. As an IACC Confernce Center the continous food you enjoyed is what separates us from all hotels in our area, but more importantly is your statement that "Our Group was amazed at the service and food & beverage," as our staff works very hard at providing our guests with a memorable meeting.
Happy Holidays from the Staff at the DoubleTree PGA.
Manny O'Neill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobe Sound
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 10, 2012

For the second consecutive year we held our annual Installation of Officers Banquet at this DoubleTree Hotel in Palm Beach Gardens, Florida. Working with Sales Manager Robin Gutilla and EMC Planner Miranda Johnson was a true delight. They are both very professional and know how to please their clients.

The night of the banquet we worked with Jose Daniells, Banquet Manager and his staff who were oustanding. Jose paid attention to every detail and even ran the projector for us. Server Pilar and Chef Manuel were especially helpful and courteous and the food was superb.

Thanks for a wonderful and memorable event. SEE YOU AGAIN NEXT YEAR!

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 12, 2012
Thank you for this wonderful review, I have shared your comments with the staff and they wanted me to thank you for taking the time to recognize their hard work and we look forward to being your host next year.
Happy Holidays from the Staff at the DoubleTree Hotel PGA...
Manny O'Neill
Gemeral Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 4, 2012

My husband and I stayed here for one night. Initially I was disappointed that we had a ground floor room. However, the ground floor rooms open up into lush gardens, not the pool or other communal area, so it was secluded. The room was super clean, the bed was comfy and the service was excellent - especially Taylor at the front desk. I would definitely stay again. One gripe, if I have one, is that you have to pay for breakfast.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank simmons0317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 5, 2012
Thank you for your kinds words concerning your recent stay at our hotel. We appreciate your comments concerng the "super clean room which opened onto our lush gardens" and the excellent service you recieved, and I wish you could have been here to see the look on Taylor's face when I gave her a copy of your review, it was PRICELESS.
We thank you for staying with us and HAPPY HOLIDAYS!!!
Manny O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 4, 2012 via mobile

We stayed at a very busy time, Thanksgiving & USA field hockey festival. Our first room had a toilet that wasn't functioning properly, after quickly trying to fix, they moved us to another room. I have to say how a hotel handles a problem means everything! They took us to our new room, immediately, the gentleman who was doing the repairs called got the new room let us in and had someone bring us our new keys. No fussing with luggage back to the lobby, just straight away handled & resolved. After a long day of traveling that was appreciated. The buffet breakfast included for the players & families was convenient. Even though the hotel was very full, we did not think it was loud and were able to sleep & get up early for our games. Thank you for being prepared & staffed for such a busy time.

Stayed November 2012, traveled with family
Helpful?
Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manny O, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review, December 5, 2012
Thank you for taking the time to share this great review about you stay at our hotel during the Field Hockey Tournment.
I was please to see your wonderful comments... "the manner in which the staff handles a problem means everything" and I thank you for recognizing their efforts.
As you you thanking the hotel "for being prepared & staffed for such I busy time", I must thank you for choosing our hotel, as I know you had more than 15 other hotels to choose from.
Happy Holiday and hope to see you next year.
Manny O'Neill
General Manager


the problem in your room, and how we s we are not perfect, but how you recover
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Additional Information about DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

Property: DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
Address: 4431 PGA Boulevard, Palm Beach Gardens, FL 33410
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel & Executive Meeting Center Palm Beach Gardens offers surprises around every corner. From our new Hilton Honors Lounge to our free WIFI, 100% non-smoking hotel, free parking, resort-like pool and gardens area, you'll feel right at home. Every guest room features a walk-out balcony, great for reading on your iPad or Kindle, and minimum 40" TV to watch your favorite show. Upgrade to a PURE Allergy Friendly room that includes an air filtration device, linen encasements, and 3rd Party certification. Our onsite dining options with the OZ Restaurant and Fusion Lounge will satisfy your hunger cravings. The hotel is conveniently located on PGA Blvd, which is near over 160 golf courses, multiple high-end shopping areas, and the Spring Training home of The St. Louis Cardinals and Miami Marlins. ... more   less 
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Also Known As:
Doubletree Palm Beach Gardens
Palm Beach Gardens Doubletree

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