I thought, even on the softest setting, that the bed was hard (and a bit hot, for some reason, although the room itself was not). I did not find the pillows comfortable. i found them lumpy, in fact. I do not know with what they are filled.
I had difficulty using the lighting system in the room (and, incidentally, people at the front desk told me I am not alone in that). I was told upon checking in, whatever I did, not to disconnect the ac (why would I do that?). A hotel room should not be difficult for the guest to use. The beds and pillows should be comfortable. Also a given.
That written, I had a lovely "lake" view, the room was quiet, and the staff was both courteous and friendly. The mall is within walking distance (I can attest to that from personal experience, it is a short walk), and there is another shopping center on the other side of the "lake" (and, yes, there is a walkway to it) with several places to dine, as well as a Whole Foods. It has a carousel for children and a little mall-type train. There are places in that shopping center I think children would enjoy.
The hotel seems to be well-maintained. It is clean and in order.
I did not dine at the hotel. I did not use the pool or exercise room, but others were using them, and they seemed fine. I did use the laundry room. At least there was one, and I was pleased with that.
Parking is convenient. My only complaint is comfort related, and others may find those rooms quite comfortable. I liked the staff very much, but I am unlikely to book again.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more less
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- Also Known As:
- Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens