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“I did not find the room comfortable”

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Hilton Garden Inn Palm Beach Gardens
Certificate of Excellence
near Washington, DC
Level 6 Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“I did not find the room comfortable”
Reviewed February 15, 2014

I thought, even on the softest setting, that the bed was hard (and a bit hot, for some reason, although the room itself was not). I did not find the pillows comfortable. i found them lumpy, in fact. I do not know with what they are filled.
I had difficulty using the lighting system in the room (and, incidentally, people at the front desk told me I am not alone in that). I was told upon checking in, whatever I did, not to disconnect the ac (why would I do that?). A hotel room should not be difficult for the guest to use. The beds and pillows should be comfortable. Also a given.

That written, I had a lovely "lake" view, the room was quiet, and the staff was both courteous and friendly. The mall is within walking distance (I can attest to that from personal experience, it is a short walk), and there is another shopping center on the other side of the "lake" (and, yes, there is a walkway to it) with several places to dine, as well as a Whole Foods. It has a carousel for children and a little mall-type train. There are places in that shopping center I think children would enjoy.

The hotel seems to be well-maintained. It is clean and in order.

I did not dine at the hotel. I did not use the pool or exercise room, but others were using them, and they seemed fine. I did use the laundry room. At least there was one, and I was pleased with that.

Parking is convenient. My only complaint is comfort related, and others may find those rooms quite comfortable. I liked the staff very much, but I am unlikely to book again.

Room Tip: I think Lake View would be a good choice.
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCpumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Maryville, United States
2 reviews
Reviewed February 12, 2014

Love Palm Beach Gardens and Love the Hilton Garden Inn here...... so very nice and beautiful. I came here on business and really loved staying at this hotel. I hope to come back in the future. Palm Beach Gardens is an impressive town.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2014

Had a great time at West Palm Beach. Was with business trip and this was the designated location. I've stayed at Ritz, 4 Season, etc., even though it does not have the household names, but it was very pleasant and very comparable. I stayed at this location for over 4 times now, and will continue to come here in the near future

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Allen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the villages, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2014

I was pleasantly surprised at the overall service, value and experience at this Hotel. I had shunned Hilton in the past, but with this experience I would look for a Hilton when I travel. staff was excellent, breakfast was better than expected. bed was a sleep number bed, room was comfortable . Lobbies were clean and current.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2014

This hotel is good for a quick visit to west palm beach. Close to mall, dinning and any other attraction nearby. Not a luxury hotel but the staff is pretty nice and wiling to accommodate. Perfect for travel needs for a quick trip type of thing. Probably not the best to stay with family or on a long trip.

Stayed January 2014, traveled on business
Helpful?
1 Thank Chantelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashburn, va, United States
2 reviews
Reviewed February 10, 2014

It was a very nice room. Having free internet access in the room was quite helpful. having a refrigerator and microwave in the room is wonderful. There was great water pressure in shower. I didn't utilize room service this time as the hotel is very convenient to the nearby gardens mall/shopping center. this allows me to go to whole fields and buy my own food for dinner and breakfast.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Adair G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walhalla, South Carolina
Level 4 Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 8, 2014

Hotel was very clean. Had internet access. Staff was pleasant and helpful. Had lots of restaurants nearby. Only ate at the hotel for breakfast and lunch, walked to restaurants for dinner, didn't want or have to drive. Stayed there for a seminar, nice facilities...no complaints. Not too far from the airport.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Palm Beach Gardens

Property: Hilton Garden Inn Palm Beach Gardens
Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens

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