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“Friendly Staff”

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Hilton Garden Inn Palm Beach Gardens
Certificate of Excellence
Reviewed October 12, 2012

We had a wonderful time at the Hilton Garden Inn. From when we checked in with Lashanda until checkout the next morning everyone was so friendly and welcoming ! I especially want to commend the man working breakfast on Sunday morning, we watched him cater to many specific requests from demanding guests with a smile! I will recommend this hotel to anyone visiting the area, and appreciate all of the great service the staff delivered. Keep up the good work !

Stayed: October 2012, traveled with friends
Thank HappyTraveler7855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded October 22, 2012

Dear Guest,

Thank you for taking the time to share your comments and your kind words. I agree, LaShante is the best. I will also pass along your comments to the Breakfast staff. I am very proud of our staff. Thank you for taking the time to recognize them.
We look forward to your next visit.

Bill Stock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 - 825 of 958 reviews

Reviewed October 9, 2012

I have always been happy with Hilton hotels and was more than satisfied on every level with my last visit to the Hilton Garden Inn in terms of accommodation and meeting facilities. The Catering/Banquet Manager and all staff were very attentive to our quarterly meeting needs and even facilitated us staying in the main boardroom to continue meetings when we extended even though we were slated for another room. The hotel has a combination of a warm yet elegant and contemporary decor with great, comfortable rooms and amenities (microwave, fridge, etc.). Close to Whole Foods, restaurants and shopping also. With regular business meetings scheduled throughout the year, we will definitely be back. I highly recommend this facility for any small group/team business meetings.

  • Stayed: September 2012, traveled on business
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1  Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded October 12, 2012

Dear Guest,

Thank you for your kind words of praise. I have shared your comments with Kathleen, Michael and the staff. I am very proud of our staff and it is rewarding when a guest takes the time to share their comments. We look forward to your next visit.

At your service,

Bill Stock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2012

In April of 2011, I reserved a block of rooms for my daughters' wedding, I think 13 rooms in all. I could not have asked for better acommodations, better service, or a more beautiful experience. The lobby is unbelievable, the hotel manager took such good care of us. My daughter and son-in-law had a penthouse suite, which was superb! 20 people for breakfast every morning is not easy, but the employees couldn't be more helpful or more wonderful!! Our thanks to everyone, and our highest recommendations regarding the best HGI anywhere in the world!!

  • Stayed: April 2012, traveled with family
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2  Thank Judie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded September 29, 2012

Dear Guest,
Thank you for your kind words of praise. I am very proud of our staff and I have shared your comments with them. Thank you for taking the time to post your comments. We look forward to seeing you again on your next visit.
Bill Stock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2012

I have stayed here a number of times, initially because of Tripadvisor reviews but later because of my own great experiences. This most recent trip was for a very sad personal reason. The hotel staff's warmth and helpfulness really made a difference to me. When I asked a question, I felt like they were really pleased to help me - they weren't just doing a job, but gong above and beyond. I want to give a special shout out to LaShante who works at the front receiption desk and is an especially caring, cheerful, and helpful person.

The hotel's location is also great because you can walk to Whole Foods, a huge upscale mall, and many restaurants. Or, you can just take a walk - an unusual benefit as many hotels are surrounded by highways and cement.

  • Stayed: September 2012, traveled with family
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3  Thank joduhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded September 10, 2012

Dear Guest,

Thank you for taking the time to share your comments. I’m sorry your visit was under a sad note. I am very proud of our staff and we greatly appreciate your kind words. It is very rewarding when a guest takes the time to recognize the staff. I will certainly pass along your comments to LaShante and the rest of the staff.

We look forward to your next visit.

Bill Stock

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

My company hosted our monthly executive meeting here in August.

The staff was extremely attentive and when we asked for suggestions on what local restaurant could deliver they said they could whip something up. The lunch they whipped up was over the top.

I would highly recommend this location for your next business gathering!

  • Stayed: August 2012
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2  Thank DavidMRoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded September 10, 2012

Dear Guest,

Thank you for taking the time to share your comments. It is rewarding to know that we are meeting our goal of total guest satisfaction. I will certainly pass along your comments to the Food and Banquet staff.
We look forward to your next visit.

Bill Stock

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

Ellie Wyatt, Sales Mgr, is excellent professional and a pleasure to work with. Kathleen Mason, Event Coordinator exceeded our expectations. Our staff mtg was held in the Board Room. Michael tended to our food & bev and room needs expertly. He was also a pleasure, very professional and so nice. Our breakfast and lunch were both outstanding!!! Much appreciation to the Chef. Thank you to all.

Room Tip: Call in advance and let the staff know your needs, etc. They will not disappoint. This is also an...
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  • Stayed: August 2012, traveled on business
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3  Thank Mrs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded September 10, 2012

Dear Guest,

Thank you for taking the time to share your comments. I am very proud of our staff and we greatly appreciate your kind words. It is very rewarding when a guest takes the time to recognize the staff. I will certainly pass along your comments to Ellie, Michael, Kathleen, Billy and the rest of the staff.

We look forward to your next visit.

Bill Stock

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012

Wow this hotel reLly surprised me. The are where it is at is very exclusive. There is a beautiful mall across the street and the best restaurants in the palm beach area. The hotel itself is beautiful, the rooms are very very clean and they are modern, the breakfast is good and its included. The service is really good. This is definately the best hotel in the area. I will come back and stay here without a doubt.

Stayed: July 2012, traveled with friends
3  Thank Elias P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill S, General Manager at Hilton Garden Inn Palm Beach Gardens, responded to this reviewResponded August 24, 2012

Dear Guest,

Thank you for sharing your comments and your kind words of praise. I am happy to hear we are meeting our goal of total guest satisfaction. I will definitely share your comments with the staff. It is rewarding when a guest takes the time to recognize the staff.

We look forward to your next visit.
At your service,

Bill Stock

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Palm Beach Gardens

Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palm Beach Gardens
#2 Romantic Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
Price Range: $130 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens

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