I stayed at this hotel on June 13 & 14 2011. Upon arrival we were given a room overlooking an air conditioner when we reserved lake view rooms. Once we got to our room, which was small, there was a hole in our room's wall stuffed with a kleenex. The air conditioning system is poor and is either blistering cold or leaves the room stuffy. The beds were hard and small with thin blankets/bedding. The condition of the bed was so poor that I experienced a great deal of bodily discomfort and felt tired when i awoke. At night, i could hear someone's entire conversation from inside my room due to the paper thin walls. The hotel's restaurant was horrible. The food was that of a school cafeteria and the servers had bad attitudes.
THE WORST PART: Upon leaving I experienced a horrible form of RACIAL AND SOCIAL DISCRIMINATION by one of the desk clerks. When I asked her if there was a computer and printing area in the hotel's lobby, she asked me where I had come from and directed me to a public library, assuming that I simply could not be a guest at the hotel. She didn't even think to consider that I was a PAYING GUEST of the hotel. Absolutely not acceptable.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more less
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- Also Known As:
- Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens