I would like to take this opportunity to thank the PGA National Resort & Spa for the exceptional professionalism and the superior service level of the staff. Their efforts made a significant contribution to the success of ABN AMRO's Winter Sales Meeting (February 22nd- February 25th, 2007). Their enthusiasm, preparation and attention to detail are a reflection of management's commitment to deliver an unequaled resort experience in South East Florida.
I was also impressed by the responsiveness of your team to my client's needs during a very busy month for your resort. We were made to feel like your number one priority, even as your resort made preparations for the PGA event it was hosting the following week. All these factors contributed to the confirmation that I made a great choice in awarding the contract to the PGA National. ABN AMRO's attendees commented throughout the weekend about the service levels of your staff and the exceptional beauty of your resort. I appreciated the dedication and hard work of your entire staff during my clients stay, but I feel it is necessary to take a moment to highlight the truly exceptional service we received from two of your staff members. Bill Horn, Front Desk Manager and Kenneth Gunn our Banquet Captain.
Our meeting was a great success, because of the contributions of Bill and Kenneth. They went out of their way to respond to my client's needs in a manner that reflects positively on your management team and your resort's commitment to provide a superior experience to your customer. Each of them strove to provide a service level that exceeded the expectations of my client, while doing so with exceptional speed and professionalism.
A fact I would be remiss in excluding from my comments; is that your staff provided this outstanding service while making preparation for the PGA's Honda Classic Golf Tournament, which was scheduled to be held at your resort the following week! It made the service my group received that much more impressive. Their ability to multi-task, while maintaining a customer focus that gave my group the impression they were their only priority speaks volumes for the culture you have been able to create and nurture at the PGA National. In conclusion; Darrin Federer was the "team leader." His efforts and those of Nicolle Nie room reservations, golf, spa, food & beverage, front desk, accounting, AV and sales staff contributed to make ABN AMRO's Winter Sales Meeting both memorable and special.
I look forward to doing future business with the PGA National Resort & Spa!
JAS Events, Inc.
- Official Description (provided by the hotel):
- Fresh off a comprehensive multi-million revitalization, PGA National Resort & Spa is a world-class golf, spa, vacation and meetings destination. The South Florida locale offers 90 holes of championship golf on five courses including the famed Champion Course, home to the popular PGA TOUR Honda Classic and legendary “Bear Trap.” A distinguishing highlight at PGA National is its new 33,000-square-foot, state-of-the-art Sports & Racquet Club (SRC). The impressive new facility features the latest exercise equipment, indoor racquetball court, three aerobics studios with new sound systems, five-lane saltwater lap pool, spin room with video road mapping, indoor volleyball court, two Pickleball / POP tennis courts, and 19 Har-Tru tennis courts (11 lit for night play). PGA National offers customized suites ideal for weddings, golf “buddy trips” and spa aficionados. Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions; iDeck – a new 3,000-square-foot terrace ideal for indoor / outdoor dining and entertaining; “Bar 91” 19th hole bar and grill; 40,000 square feet of self-contained conference and event space; and seven on-site restaurants and lounges including its acclaimed chef-driven Ironwood Steak & Seafood. The Spa at PGA National is a 40,000-square-foot oasis of tranquility featuring 32 treatment rooms and areas with 100 diverse treatments, the exclusive “Waters of the World” outdoor mineral pools, full-service salon, and relaxing lounge areas. Conveniently located within driving distance of major Florida population centers, the AAA Four Diamond resort is 15 minutes from Palm Beach International Airport (PBI), one hour from Fort Lauderdale-Hollywood International Airport (FLL) and 90 minutes from Miami International Airport (MIA). ... more less
- Reservation Options:
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- Also Known As:
- Pga National Hotel Palm Beach Gardens
- Pga National Resort