The beds are comfortable. Housekeeping was mediocre. The bathrooms are small.
We had many problems that began when we checked in. No soap in the room, hair dryer didn't work. Other amenities missing. Didn't have the king bed we requested. Didn't leave wash cloths nor hand towels after cleaning the room. Took a very long time to get theses item. Valet was good.Several of us sed the spa and found the services to be ok, for what they charge they should be excellent. You pay before your service as well as tip. They do not bother to ask afterwards whether or not you enjoyed the services.
A package arrived for my husband for a business meeting. NO one bothered to inform us. Not their policy to do so.
Concierge services do not really exist. When we asked for it we were told they would not retrieve it that night. The next morning the person took 30 minutes finding it and he was late for his meeting.
I would not stay here again. I do not think that they deserve 4 stars
- Official Description (provided by the hotel):
- Fresh off a comprehensive multi-million revitalization, PGA National Resort & Spa is a world-class golf, spa, vacation and meetings destination. The South Florida locale offers 90 holes of championship golf on five courses including the famed Champion Course, home to the popular PGA TOUR Honda Classic and legendary “Bear Trap.” A distinguishing highlight at PGA National is its new 33,000-square-foot, state-of-the-art Sports & Racquet Club (SRC). The impressive new facility features the latest exercise equipment, indoor racquetball court, three aerobics studios with new sound systems, five-lane saltwater lap pool, spin room with video road mapping, indoor volleyball court, two Pickleball / POP tennis courts, and 19 Har-Tru tennis courts (11 lit for night play). PGA National offers customized suites ideal for weddings, golf “buddy trips” and spa aficionados. Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions; iDeck – a new 3,000-square-foot terrace ideal for indoor / outdoor dining and entertaining; “Bar 91” 19th hole bar and grill; 40,000 square feet of self-contained conference and event space; and seven on-site restaurants and lounges including its acclaimed chef-driven Ironwood Steak & Seafood. The Spa at PGA National is a 40,000-square-foot oasis of tranquility featuring 32 treatment rooms and areas with 100 diverse treatments, the exclusive “Waters of the World” outdoor mineral pools, full-service salon, and relaxing lounge areas. Conveniently located within driving distance of major Florida population centers, the AAA Four Diamond resort is 15 minutes from Palm Beach International Airport (PBI), one hour from Fort Lauderdale-Hollywood International Airport (FLL) and 90 minutes from Miami International Airport (MIA). ... more less
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- Also Known As:
- Pga National Hotel Palm Beach Gardens
- Pga National Resort