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“Clean and comfortable”

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PGA National Resort & Spa
Certificate of Excellence
GreenLeadersSilver level
New Oxford, Pennsylvania
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean and comfortable”
Reviewed April 22, 2013

Nice facility...clean rooms and helpful staff. The golf/pro shop employees, courses and practice facilities were great! If you are a pool person, best to pay a small fee for the "Waters of the World" pools that are part of the spa than the "main pool" at the hotel...it is quiet and has more attentive & personal service...and you can use the spa steam/sauna/shower facility, too. The spa services were top-notch, I had a massage and facial - and even got a haircut...talented, experienced and professional staff at the spa. The lobby bar is a great place to people watch and grab a bite to eat. The Ironwood Restaurant was excellent. The difference at this hotel vs. others is the friendly staff! From eager-to-please housekeeping to Roosevelt (the smiling pool attendant), from the server that presented our bread basket in Ironwood with more flare than I've ever seen - to the helpful conceirge - the people definitely made the difference here! We had a room on the 4th floor overlooking the main pool which was peaceful and private. Seems like there are a lot of conferences/meetings going on at the hotel...but as non-business travelers to this destination...we never felt crowded out by the attendees - on the contrary, we felt like we had the entire facility to ourselves! It's definitely not of the level of a Ritz or Four Seasons, even with the recent renovation...but for the location, golf courses, spa facility, proximity to West Palm Beach...it was a great value.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JTsfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,454 reviews from our community

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Traveler tips help you choose the right room.   Room tips (305)
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English first
Palm Beach, Florida
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 18, 2013

I attended a meeting at this hotel and I was really impressed with how beautiful the hotel, the restaurants and the grounds were. All of the staff members that we encountered were pleasant and very helpful. Berlin in the restaurant was particularly helpful with special food needs. We will be back to spend more time here!

  • Stayed April 2013, traveled on business
    • Location
    • Service
Helpful?
Thank HelenGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level 6 Contributor
149 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 15, 2013 via mobile

The whole place feels brand new, carpet, restaurants, even the golf courses were redone. Lobby bar is cool and steakhouse is great. Champions course is in better shape than Pebble, Doral, and St. Andrews. Staff is very friendy, feels like a Four Seasons. Rooms are average in size but clean and the remodel has a good design (lighting, outlets, etc).

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jasno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iloilo City, Philippines
1 review
Reviewed April 14, 2013

The staff are friendly and are always helpful. It's a good place to stay and very clean as well. I wasn't sure of the dates that I would actually stay there but they were all patient on me. Thanks so much!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mshellaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia, United States
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 12, 2013

Enjoyed the beautiful lobby and comfortable rooms. I'm not sure if it was because my group was on the government rate, but they charged extra for both the wifi and to use the gym. I think the gym closed pretty early too. So I just ended up just running the flat 5 mile loop around the hotel. It was a sidewalk run around the neighborhoods with views of homes and the golf courses. Nothing too spectacular, but it got the job done. Overall, it's a nice hotel with a cool lobby and fun outdoor pool area.

Stayed December 2012, traveled on business
Helpful?
Thank ChelseaP1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 11, 2013

Very nice resort! The front desk staff was VERY helpful and friendly. The bar in the lobby is perfect to relax after a long flight or a long day of traveling or work. The rooms...impressive! Plenty of space and everything you need is right in the room. Nice size tv mounted on the wall. I had a deluxe king room and the king size bed was AMAZING (so soft you didn't want to get up)!! Beautiful pools, great dining options on site (though I chose to drive to Friday's a few miles east)...overall very nice!

Stayed April 2013, traveled on business
Helpful?
Thank mdtraveller78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 6 Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 11, 2013

Nice clean comfortable rooms. Overall nice hotel for non golfers. Place was noisy at check in as there was a "social meetup" going on in the looby/bar and a lot of people were getting pretty hammered. We got to our room OK, parking was free but there is a $25 "resort fee" for wifi, a newspaper that I never received, and because they have a fitness center or something? Anyways, we got room service for dinner, it was really good actually, much better quality of food than I expected. It came out to $70 with 6% tax and 18% gratuity included, but they charged 20% over that to my card ($84). Upon inquiring why that is at checkout, the front desk clerk replied that it is standard to charge 20% over for everything and surely my GF checked her iphone and her card was charged extra on the bottle of wine that we got last night also . I asked if I would be charged an extra 20% on the resort fee and she said "yes temporarily but soon that fee will be refunded". Why they heck do they do that? What a rip off, I should have paid cash, I know hotels always have a credit card for deposit but why the 20% extra on charges?

UPDATE: So I stayed 5 days ago (3 business days ago) and the 20% extra isn't credited back. This is going to take a phone call....grr...Other than that, they rooms were nice, don't mean to nitpick but this type of practice should be illegal with charging a card more than what the bill was for.

Room Tip: Only has 4 floors, we stayed on 4th floor. Lobby has a large bar can get LOUD.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GOBIlls213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PGA National Resort & Spa

Property: PGA National Resort & Spa
Address: 400 Avenue of Champions, Palm Beach Gardens, FL 33418-3698
Phone Number:
Location: United States > Florida > Palm Beach Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Palm Beach Gardens
#5 Romantic Hotel in Palm Beach Gardens
#6 Family Hotel in Palm Beach Gardens
#7 Business Hotel in Palm Beach Gardens
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PGA National Resort & Spa 4*
Number of rooms: 379
Official Description (provided by the hotel):
Fresh off a comprehensive multi-million revitalization, PGA National Resort & Spa is a world-class golf, spa, vacation and meetings destination. The South Florida locale offers 90 holes of championship golf on five courses including the famed Champion Course, home to the popular PGA TOUR Honda Classic and legendary “Bear Trap.” A distinguishing highlight at PGA National is its new 33,000-square-foot, state-of-the-art Sports & Racquet Club (SRC). The impressive new facility features the latest exercise equipment, indoor racquetball court, three aerobics studios with new sound systems, five-lane saltwater lap pool, spin room with video road mapping, indoor volleyball court, two Pickleball / POP tennis courts, and 19 Har-Tru tennis courts (11 lit for night play). PGA National offers customized suites ideal for weddings, golf “buddy trips” and spa aficionados. Its numerous multi-use settings include a permanent, lakeside wedding venue with stunning vistas; scenic Lakeside Lawn perfect for receptions; iDeck – a new 3,000-square-foot terrace ideal for indoor / outdoor dining and entertaining; “Bar 91” 19th hole bar and grill; 40,000 square feet of self-contained conference and event space; and seven on-site restaurants and lounges including its acclaimed chef-driven Ironwood Steak & Seafood. The Spa at PGA National is a 40,000-square-foot oasis of tranquility featuring 32 treatment rooms and areas with 100 diverse treatments, the exclusive “Waters of the World” outdoor mineral pools, full-service salon, and relaxing lounge areas. Conveniently located within driving distance of major Florida population centers, the AAA Four Diamond resort is 15 minutes from Palm Beach International Airport (PBI), one hour from Fort Lauderdale-Hollywood International Airport (FLL) and 90 minutes from Miami International Airport (MIA). ... more   less 
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Also Known As:
Pga National Hotel Palm Beach Gardens
Pga National Resort

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