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“Super small rooms but nice staff”

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The Chesterfield Palm Beach
Ranked #3 of 10 Hotels in Palm Beach
Certificate of Excellence
West Palm Beach, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Super small rooms but nice staff”
Reviewed October 16, 2013

The staff alone was worth staying at The Chesterfield but I was upgraded from a Queen room to a King and the King room was VERY small! I can't imagine what the Queen room looks like. It was for a romantic weekend getaway and I would consider it average for Palm Beach. The Leopard Lounge is definitely for the much older crowd but the food was fantastic. Do not pay $18 for the breakfast buffet though as it's just pastries and cereal and definitely not worth it.

Room Tip: Pay the extra for a King room or bigger as the rooms are crazy small
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, November 4, 2013
Dear Christina G,

Thank You for choosing The Chesterfield Hotel for your recent visit to Palm Beach, and also for taking the time to write this review on Trip Advisor.

I am happy to hear your comment on our staff but I am concerned with your comments regarding the breakfast in the Leopard Room and your disappointment with the choices. We strive to provide the best food and beverage and personal service possible at all times.

The Chesterfield was built in 1926 in the manner of an English bed and breakfast, in the days when rooms were used for sleeping and little else. While our standard rooms have high ceilings, plenty of closet space, and marble baths, they are indeed small in size with regard to area. We are designated as an historic property and as such face very strict rules regarding interior and exterior renovations.I have reviewed your comments with our Reservations Manager and Front Desk Staff and reiterated to them the importance of informing guests of the size of our standard room when booking a reservation. We do have eight different room types, including suites that are quite a bit larger and would better suit your needs should you decide to stay with us again.

Sincerely,

Natalie Le Clerc
General Manager
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732 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Seattle
Level Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed October 12, 2013

I normally would not highlight a cigar room but this is a rare find nowadays. My husband loves his cigars and they travel with us on all our holidays. What a great discovery to find a cigar room where he could enjoy his own cigars in comfort. There was no trace of smoke from the air-conditioned room and is located away from the lobby.

A computer/printer was accessible in the library/office as well as in the cigar room. The free Wi-Fi in the hotel was good. Our room on the second floor had wonderful closet space to store two large suitcases out of the way. The Leopard restaurant was directly below our room so we could hear the music when we came in for the evening every night. I thought I would be up all night but I didn’t have too much problems falling asleep. They turned the volume down by 10pm on weekdays.

The pool was very nice with comfy lounge chairs and towels were either on the chair or available in a basket near the entrance. The elevator was situated so you could go right out to the pool. There was always fresh lemonade and bowl of ice cold bottles of water every day. They also replenish the bottles of water in your room and housekeeping bought ice to your room whenever you called. They also had fresh baked cookies in the lobby in the afternoon and left packaged cookies when they turned down your bed.

There is no parking lot for the hotel so the valet parks your car on the street. They have to rotate them every 2 hours but our rental car was usually parked right out in front of hotel. The staff were very helpful and nice during our one week stay here.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank p0rt0bell0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, November 4, 2013
Dear p0rt0bell0,

Thank You for choosing The Chesterfield Hotel for your recent visit to Palm Beach, and also for taking the time to write this review on Trip Advisor.

I am happy to hear that you enjoyed your stay with us and for noticing the tiny touches we do to make our guests feel like they are home. I will be sure to pass along your kind words to all of the staff. We look forward to welcoming you back in the future.

Sincerely,

Natalie Le Clerc
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
54 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 9, 2013

What a wonderful way to end my trip to North America. This really is a "home away from home". The warm welcome and the incredible staff make this hotel too incredible. I loved every minute of my stay. Well done guys, you are doing a great job. I am so dad to check out tomorrow.
Food outstandin, is there such a thing as home cooking in hotels?? Here you will find it. Love it, cannot wait to come back.

Room Tip: These beds are incredible - they know when you have slept in other bad beds!!
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, November 4, 2013
Dear Eric W,

Thank You for choosing The Chesterfield Hotel for your recent visit to Palm Beach, and also for taking the time to write this review on Trip Advisor.

I am delighted to hear how much you enjoyed your stay with us and felt like it was a "Home Away from Home". That is exactly how we want all of our guests to feel and we take pride in knowing that we offer such wonderful service. We hope you will be able to come back to the states and stay with us again.

We look forward to seeing you in the future.

Sincerely,

Natalie Le Clerc
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 7, 2013

We recently celebrated our Son's 50th Birthday at the Chesterfield Palm Beach. From Check-In to Check-Out the Staff was so accommodating and helpful. We felt as if we were stepping into a Boutique Hotel in the center of London only to be in the wonderful Palm Beach area. The décor was elegant and comfortable and easily accommodated our 18 family members. The Catering Director was awesome to work with in planning our cocktail hour, dinner and entertainment. The food was delicious and served with expertise. We could not be more pleased to have found our "Diamond" location for future celebrations. Thank You Chesterfield, for the beautiful lasting memories!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, November 4, 2013
Dear Marlene C,

Thank You for choosing The Chesterfield Hotel for your recent visit to Palm Beach, and also for taking the time to write this review on Trip Advisor.

I am so happy to hear that you and your family enjoyed your visit with us and that you had a wonderful time celebrating your son's birthday. I will be sure to pass along your comments to our Director of Catering and to all of the staff.

We look forward to seeing you again in the future and being able host more celebrations!

Sincerely,

Natalie Le Clerc
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheeling WV
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 7, 2013

From the moment the valet took our car, we felt welcome in this beautiful Palm Beach hotel. At the risk of forgetting someone, Matthew the concierge, Tara the manager, Ricky the waiter and Lou the bartender made this a one of a kind trip to Palm Beach.

Room Tip: We stayed in room 313 which is far from the elevators and the last room on the floor. It was a very...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WheelingWVMarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, November 4, 2013
Dear WheelingWVMarty,

Thank you for choosing the Chesterfield Hotel for your recent visit to Palm Beach and for taking the time to post this review on TripAdvisor.

I am delighted to hear that you enjoyed your stay with us and you were felt to feel like family. I will be sure to pass along your comments to the staff.

We look forward to welcoming you back in the future.

Sincerely,

Natalie Le Clerc
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 23, 2013

This beautifully and comfortably decorated, historic hotel charmed us completely! The Chesterfield is an early twentieth century hotel lovingly restored and wrapped in old world British elegance, staffed with the most attentive and inviting crew. Upon check in, you are offered sherry or lemonade, home made cookies and jelly beans. afternoon tea is served in the lobby or the charming courtyard, and they serve a very substantial European-style complimentary continental breakfast. The rooms are on the smaller side as it is an historic building, but they are beautifully furnished and the beds and linens are of excellent quality. The attention to detail , the decor, and the staff are really sets this place apart from your usual impersonal hotel experience. you can even walk to Buccan, which we highly recommend, and Cafe L'Europe, both of which are right around the corner. And the food in the Leopard lounge is excellent! You will be charmed!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lizhays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, October 7, 2013
Dear Lizhays,

Thank You for choosing The Chesterfield Hotel for your accommodations during your recent visit to Palm Beach, and also for taking the time to write this review on Trip Advisor.

I am delighted to read how much you enjoyed your stay with us and how much you enjoyed all the special treats we provide our guests. We all take pride in the service we deliver and I will be sure to pass along the comments to all of our staff.

We look forward to welcoming you back in the future!

Sincerely,

Natalie Le Clerc
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

The room was beautiful, the service was impeccable and the always there for the taking cookies and jelly bellys played havoc with my diet. I'd stay again if I was looking for a very laid back quiet vacation.

The only negative was the restaurant/lounge at night. Kind of an old clientele.

Room Tip: Very quite. Nice but small pool. Not for kids.
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ohboy108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChesterfieldGM, General Manager at The Chesterfield Palm Beach, responded to this review, October 7, 2013
Dear Ohboy108,

Many thanks for taking the time to leave your review following your recent stay with us at The Chesterfield Hotel, Palm Beach. I am so glad that you enjoyed your stay with us and enjoyed the service we are proud to deliver. We look forward to seeing you in the future!

Sincerely,

Natalie Le Clerc
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chesterfield Palm Beach

Property: The Chesterfield Palm Beach
Address: 363 Cocoanut Row, Palm Beach, FL 33480-4539
Phone Number:
Location: United States > Florida > Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palm Beach
#3 Family Hotel in Palm Beach
#3 Spa Hotel in Palm Beach
#3 Business Hotel in Palm Beach
#3 Luxury Hotel in Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Chesterfield Palm Beach 4*
Number of rooms: 52
Official Description (provided by the hotel):
In the heart of the elite Palm Beach Island, The Chesterfield, a historic landmark building, offers stunning European style and world-class standards of service from the skilfully trained team. Located minutes from the elegant shops of Worth Avenue and the tropical beaches of the Atlantic Ocean. ... more   less 
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Also Known As:
The Chesterfield Palm Beach Hotel Palm Beach
Chesterfield Palm Beach
Chesterfield Hotel Palm Beach
The Chesterfield Palm Beach Florida

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