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“Great place to vacation with tots”

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Four Seasons Resort, Palm Beach
Ranked #1 of 10 Hotels in Palm Beach
Certificate of Excellence
NYC
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great place to vacation with tots”
Reviewed March 29, 2009

We stayed over spring break so lots of kids/families around. If this bothers you than you might want to chose a non-standard vacation time to visit here.

Rooms are fine. Adequate bathrooms with double vanities and decent water pressure and functioning facilities. Typical FS great bath products (L'Occitane). We had two adjoining rooms for us and our two young children (ages 4 and 2 1/2.) FS provided a Diaper disposal unit, refridgerator, and microwave. They had a training potty seat delivered as well, which proved crucial to my 2 year old who was a bit skittish of the big pottie that week. They provided rails for the bed. We were greeted by a wagon and our children each got to chose a stuffed animal as a gift. These guys know how to treat a kid!. THe rooms adjoin through a common private hallway, which is nice as it gives more separation without too much separation.

Restaurant (Ocean Bistro) had very decent food and was friendly to the kids. We got to know most of the waitstaff and they us. Again treated the kids as royalty. Kids under 5 registered as hotel guests eat free with adults at restaurants (not room service).

Pool service was quite good. Pool itself was nice enough. Complementary sunglass wiper and sun screen at cabana. Plenty of staff most days. During our stay the ocean water was on double red flag every day because of bad weather and rip tides.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rbneuronyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (537)
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English first
Tampa, Florida
Level Contributor
216 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed March 8, 2009

Service is of course a trademark of FS properties and this htoel is no exeption. Grounds and buildin could be nicer, but they do a great ob wit what they have to work with. Next time I may try a different resort in Palm Beach. Very nice breakfast voelrooking the beach.

  • Stayed May 2007, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank faarias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 6, 2009

Our experience - not good. Very disappointed. We expected a nice, positive, relaxing vacation and instead we found ourselves to be tense and disappointed. We've stayed at other Four Seasons and all of them were wonderful - this was not like the others.
Pool area:
Guests were not able to eat and drink in peace at poolside. Birds diving at food and pooping all over people on pool deck. We couldn't relax. Guests were frustrated and annoyed by this. We couldn't believe how aggressive these birds were.
People were also smoking right near the pool. Guests should not be subjected to cigarette and cigar smoke.
I also recommend strongly they put in another pool for adults.
Rooms:
First impression of room assigned – TERRIBLE. It was very small and dingy. Construction going on outside the building next door. This was right outside our window - you can hear and see it. Terrible view. I believe we are paying enough to have a nice size room with a nice view and not the sound and site of construction. This was totally unacceptable!! I was not going to stay in this room so....
Second Room assigned to us – toilet overflowed leaving entire bathroom floor with water. Water would not stop overflowing - we tried to stop it while waiting for help(staff) to arrive – not a nice experience for us!!
Restaurants:
Bistro - our breakfast orders were wrong every morning – staff do not write orders down. It also took a little long for our meals to arrive.
Our dinner experience at the Bistro was awful as well, we waited over a half hour for our waiter to come and take our order...no waiter in site!! We decided to leave and I informed the person in charge of what happened and all she gave us was a quick apology - like she couldn't be bothered. We went to concierge and spoke to Lucas. We told him what happened and he was very helpful and rectified the situation. Lucas was wonderful.

The Living Room(Bar): very nice bartender - nice experience.

The Restaurant(a big restaurant): nice place and good service.

Gym: very small.

Staff: Most are very friendly and nice.

Unfortunately, our overall experience was not good. We definately would not recommend this place. Again, I was really hoping our stay at this Four Seasons would be like the other Four Seasons we've stayed at. We really suggest you look into staying at another hotel if you are going to visit West Palm Beach.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gabriella127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 19, 2009

I stayed at the Four Seasons for a one night getaway with my husband. Check-in went relatively smoothly but our room wasn't ready. Folks should note that check-in is at 4pm which in my opinion, is rather late. We had arrived at 2pm. As is my habit, I asked if any upgrades were available but there were none. This was a surprise given the prices/economy but it was school vacation week and as we found out, the place was packed with families. Service was really unbelievable. We had gone into the gift shop to look for a Sunday New York Times but they were out. When a bellman overheard us, he brought us a complimentary paper immediately. The staff around the pool are wonderful. They bring complimentary water, popsicles, wet towels, Evian water spritzes, frozen grapes, etc. They even offer to clean your sunglasses! The pool and hot tub were small and packed with kids but very generously heated. The room was extremely average, as other reviewers have mentioned. We were especially underwhelmed by the bathroom with its shower/tub combination. For the price, we expected a separate soaking tub and walk-in shower. We ate dinner at the Ocean Bistro and it was lovely. To save money, we took the advice of a previous reviewer and had breakfast at John G's and Benny's on the Beach. These are a short walk (less than 5 minute) down the beach over the Lake Worth line and the breakfasts were great! We also used the fitness center which was terrific and had everything you need. Overall, we had a lovely, lovely time but will likely try another hotel in the area next time just as a comparison.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DocmomBoston_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 20, 2009

My husband and I just returned from the Four Seasons Palm Beach and we had an excellent stay. The staff truly went above and beyond. Everyone was super friendly and anticipated our desires before we even had to ask.

I am pregnant and when I mentioned to the pool attendant that I was craving a Haagen Dasz ice-cream bar, they searched all over the hotel for one. They did not find it, so they actually sent someone out to the store to buy it. I could not believe they actually had someone drive out of the resort to look for the specific kind of ice-cream I wanted. They brought it out to me pool side at no charge and with a smile. I was so impressed. That to me was truly above and beyond service.

Everything else about the hotel was amazing. From the front desk attendant to the restaurant waiters, to the pool attendants and the housekeeping staff - the service was impeccable. The hotel felt very luxurious and we had a wonderful stay.

  • Liked — Service and luxurious amenities
  • Disliked — Nothing
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ac283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed December 13, 2008

Servie and pleasant staff everywhere, what a treat. The rooms have reasonable indirect views of the ocean and are well appointed. The sliding glass doors have an OG emblem on them, representing the name of the hotel before the four seasons bought it -- the Ocean Grand. Consequently, the hotel has a makeover feel to it. It is very good for a 2-3 day getaway on the beach, but is not worth a special trip.

  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank traveltoomuchToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 10, 2008

We had a fanastic stay at the Four Seasons Palm beach this past weekend!

Welcome:

The Front Desk Manager Ricardo, welcomed us warmly and helped to set the tone for a memorable time with family. He is a great asset to Four Seasons. Thank you Ricardo!

The food:
Breakfast was particularly enjoyable with service from Fran a joy, very attentive/excellent memory, and the food was delicious. Try their truffle proscuitto omelet. Dinner at the Ocean Bistro was good, especially the fresh snapper and salmon (they will take the skin off if you ask for it). For dessert, the banana split for two was fun AND elegantly presented. At the cafe overlooking the ocean they serve stanard beach fare, burgers, blts, but they are very good quality/service is perfection. When asked the beach bar was able to recreate a starbucks drink I had wanted to try, a chocolate banana milk shake with two shots of espresso, fantastic!

Only things on the menu I would not recommend, chicken jerk sliders (cafe by ocean) and red velvet cake (only through room service).

The rooms:
New large flat screen tvs are in all the rooms. The beds are wonderfully comfortable and the decor tasteful. The bathroom amenities are L'Occitane and replenished immediately.

The spa:
Amazing new spa. Cool soothing and inviting. The pictures on the website capture nothing of what is going on there. There is a large whirl pool with a small waterfall on both the ladies and gentlemen's sides. Also a new large sauna, also on both sides. The showers they have put in are probably illegal they have such good pressure, are so large, and comfortable. If you have used the showers at the FS Palo Alto spa, you'll have an idea, but these are better! There is a relaxation room stocked with a good selection of books; an utterly quiet place to enjoy reading and the many teas to choose from.
The relaxation room is not where you wait for your treatment this is another large beautiful room. With the addition of this spa it felt like a completely different resort from the one that we had visited previously. Gillian made us feel particularly welcome at the front desk. For massages ask for either John or Mark, they have both been there for over 15 years, giving amongst the best massages I have ever had. They have a special running with Amex that allows you to book a 50 min swedish massage and recieve an 80 minute massage at no extra cost (believe the same deal can be applied to facials). Remember to bring your card.

The gym:
Seperate from the spa. The equipment had exactly what I wanted. The tvs also have dvd plays which is a nice touch. Three different types of flavored water give you an idea of the superlative treatment you recieve at this property.

The pool:
The pool is perfect for a quick swim early in the day. I am an early riser so this works well for me. I competed with Gov. Christ for the pleasure one morning. There were a good number of well behaved children who kept their parents from getting too roudy.

Beach:
Beach is beautiful, very private, very quiet, very clean, with an almost perfect combination of soft sand and interesting shells washed up each day. Service is very good with frozen grapes and smoothie samples brought down to where ever your chair and umbrella has been set up for you.

Concierge: Thank you Lucas! We recieved exceptional service from him in securing a last minute restaurant reservation, in an otherwise full restaurant. He helped to make an important night out with family a huge success. The ladies each recieved roses, they put a beautiful arrangment on the table, the chef even came out to welcome us. Charlie's Crab house, I believe was the name.

Additional thoughts: We brought our well behaved 25 pound dog and he was welcomed warmly and all the guests loved him! Walking on the beach with him by the ocean was very special. This resort's location and warm staff is particularly well suited for bringing your dogs.

We can't wait to go back.

  • Liked — The bed!
  • Disliked — Nothing.
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Goodmorning2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort, Palm Beach

Property: Four Seasons Resort, Palm Beach
Address: 2800 South Ocean Blvd., Palm Beach, FL 33480-6234
Phone Number:
Location: United States > Florida > Palm Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Palm Beach
#1 Luxury Hotel in Palm Beach
#1 Spa Hotel in Palm Beach
#1 Family Hotel in Palm Beach
#2 Business Hotel in Palm Beach
#3 Romantic Hotel in Palm Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort, Palm Beach 5*
Number of rooms: 210
Official Description (provided by the hotel):
Welcome to Four Seasons Resort Palm Beach. On an expanse of quiet beach, discover an intimate, five-star, five-diamond resort, where all guest rooms and suites have been completely restyled. Enjoy chic, contemporary comfort, capturing the casual sophistication of an oceanfront home. Kids can be kids and grown-ups can restore in the glamorous spa, or dine overlooking the ocean. Enhance your stay with golf at several award-winning courses, or browse the shops on nearby Worth Avenue. ... more   less 
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Also Known As:
4 Seasons Resort, Palm Beach
Four Seasons Resort, Palm Beach Hotel Palm Beach
Four Seasons Palm Beach
Palm Beach Four Seasons
Four Seasons Resort, Palm Beach Florida

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