I really tried hard to find reasons to love this hotel. It is on the smaller size of most hotels these days, with under a 100 rooms, which when done right can be exceptional. It is older and has much of the charm of some old world hotels in the States. I was willing to completely forgive the view from my room of a parking garage just across the alley. After all, it is not the fault of the hotel that development has risen around them.
I was impessed with many things: the lobby is lovely, with a couple of big, real orchid arrangements, tall ceilings and comfortable chairs. The bathroom accessories are the high quality L'Occitane and the bed was comfortable with very nice quality bedding. But in the end there were too many small problems to rank the hotel above average. First, the room keys did not work on check in. No big problem, but then they didn't work on the third day again. Not a big deal but still it is annoying to have to return to the front desk each time. Second the television remote didn't work. A call to the front desk eventually got the problem fixed after numerous attempts to replace the remote, they brought in a new TV and solved the problem.
The Polo Restaurant at the hotel had a decent bar and breakfast was quite good. There is a cabaret just off the lobby which appeared to be very popular. There is a small cafe in the hotel as well but it is only open until 3pm. Very nearby is Worth Avenue, filled with high end stores and exceptional restaurants. The clientele of the hotel seems reflective of Palm Springs itself, mostly near and post retirement. No children were observed and very few younger adults, other than staff.
In the end it became harder to overlook some of the other problems: peeling paint in the bathroom and dusty slats of the air conditioning vent. Small problems to be sure, but I really, really wanted to love this place and just couldn't quite get there.
- Official Description (provided by the hotel):
- Beautiful boutique hotel located in the heart of Palm Beach decorated in British Colonial splendor. Close to world class shopping on Worth Avenue. Walk to the beach. Friendly staff and impeccable service. ... more less
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- Also Known As:
- Colony Palm Beach
- Colony Hotel Palm Beach, Florida