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“Superb experience.” 5 of 5 stars
Review of Colony Hotel

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Colony Hotel
Ranked #6 of 10 Hotels in Palm Beach
Certificate of Excellence
Wellington, Florida
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Superb experience.”
5 of 5 stars Reviewed August 28, 2012

We live within driving distance and were in need of rest. We took advantage of the Cabaret Weekend package on 8/17; the best decision we have made in years. Everyone at the hotel is accomodating and delivers on excellence. The hotel is beautiful and well appointed. The restaurants and bar only serve top quality food and drink. The cabaret show with Ariana Savalas was very entertaining and the show then spilled over to the Polo Lounge. We had such a fun time chatting with other guests and employees alike. Cannot wait to stay here again....oh, and everything is within walking distance: shopping on Worth and the beach. Treat yourself to something extra special.

Room Tip: Ask for a quiet room facing the street since the Polo Lounge is a happening place and will echo in t...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jmmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    188
    54
    31
    26
    24
See reviews for
58
113
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
177 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed August 12, 2012

My wife and I have been staying at the Colony for more than 10 years, but have not previously written a review for fear our little secret would be discovered. Each year we spend a long weekend there during August. Yes, that is off-season in Palm Beach, but that is the point. To us it is the perfect time to visit, as there are no crowds, restaurant reservations are no problem and hotel rates are great. We taxi in from the airport and are able to go everywhere we want on foot. The hotel is a few yards from famous Worth Avenue. If you do want to go a little farther out, the hotel has a shuttle that will get you there and back. The rooms are delightful and very comfortable. The pool area is beautiful and provides a delightful spot to swim or catch some rays. The breakfast is outstanding. The staff, many of whom have been there since we started going there, are professional, friendly and most accommodating. There may be some grander hotels in Palm Beach, but we pick the Colony any day.

Room Tip: The junior suites are not much more than regular rooms and really make you feel like you belong in P...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sfinestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bushnell, Florida
Level Contributor
337 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed July 25, 2012

Our corner room (king bed) was lovely -- clean and well-decorated. Also got to see two other rooms, one with twin beds: both looked good. Bathrooms nice -- love the full tubs! Room service prompt and friendly, as was turndown service. Pool area very pretty. There's a Publix supermarket a short drive away if you need to restock supplies, but it's easy to miss -- ask for directions. Free on-street parking after 6 p.m. was an unexpected plus.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank VespagirL55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed July 22, 2012

We stayed at the Presidential and Duke of Windsor Suites in July 2012 on our summer vacation. Initial impression of the rooms was positive but sadly this was superficial. Presidential suite is noisy (2 x Aircon machines adjacent to main bedroom), bedroom curtains need lining to block out light and wifi coverage is useless. Duke of Windsor is better but tvs in bedrooms do not work. Hotel pool looks and feels dirty - we had to ask for a dead frog to be removed after it had been there for three days - nice. Breakfast food and service are excellent. Valet also friendly. Other than this though we have never been made to feel so unwelcome. Dress codes and service attitudes are archaic - "collared" shirt is needed in the only bar in the hotel if you want a drink on vacation in july when it is 100 degrees outside. Bar staff are supercilious and arrogant. The fact that we were all under 70 years old clearly rendered us not good enough for this barely four star hotel. To cap it all we had to check out three days early because of an ant infestation in the Duke of Windsor suite which left us all covered in bites. Not an hotel for anyone who wants to relax on vacation. This place is living on long faded glories. We will not be back...

Stayed July 2012, traveled with family
Helpful?
7 Thank Ritchie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Assistant General Manager at Colony Hotel, responded to this review, August 31, 2012
The family from London seemed to be having a good time and our morning staff got to know them. So, we are surprised with some of the comments. With record high temps in July, the air conditioning units do work hard; but this was the first ever complaint of noise. The TV's work fine (I just checked). No biting ants...but there have been sea lice in the Atlantic where the family went often. "Palm Beach casual" is our dress code for the evening but tees are perfectly okay during the day. The Colony waived the room charges for three days of the seven night reservation as they wanted to go to South Beach. Maybe they will return in the winter season when the hotel will be jumping with more than a few happy Brits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 16, 2012 via mobile

We stayed at colony hotel for a few days and it was much different than before when we stayed. The room service menu was far more extensive and service was impeccable. As always, the location is perfect for shopping, eating or just walking around. Will definitely be staying.

P.S. rooms are a little small but definitely manageable.

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SirPappageorgio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 6, 2012 via mobile

We recently had a family wedding in Palm Beach and our out of town guests stayed at the Colony. Everyone loved It. Great location, excellent rooms and the staff was exceptionally attentive. We could not have asked for more.

Stayed November 2011, traveled with friends
Helpful?
Thank Jbulfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 30, 2012 via mobile

The hotel is nice overall. BUT; If you don't lookalike a Caucasian or are not over 50+ age, they don't treat you nicely. Especially the African Amerrican employees. They should be more sensitive regarding that , but they were the worst. So sad!

  • Stayed June 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Hasancan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Guest Relations Manager at Colony Hotel, responded to this review, January 31, 2013
Me thinks Hasancan1 a bit too sensitive. Our staff is from all over the world and we definitely do not discriminate. Actually, there are no African Americans in the front of the house but there are staffers of color from the Bahamas, Haiti, Jamaica, etc. (all of them friendly and professional).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Colony Hotel

Property: Colony Hotel
Address: 155 Hammon Ave, Palm Beach, FL 33480-4709
Location: United States > Florida > Palm Beach
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Palm Beach
#6 Luxury Hotel in Palm Beach
#7 Romantic Hotel in Palm Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Colony Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
Beautiful boutique hotel located in the heart of Palm Beach decorated in British Colonial splendor. Close to world class shopping on Worth Avenue. Walk to the beach. Friendly staff and impeccable service. ... more   less 
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Also Known As:
Colony Palm Beach
Colony Hotel Palm Beach, Florida

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