We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not so good.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Castillo Del Sol
Ranked #7 of 28 Hotels in Ormond Beach
Marietta, GA
Level 6 Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Not so good.”
Reviewed April 11, 2014

We stayed here for a weekend birthday trip, two nights in March. We arrived a little earlier than planned and hoped to get an early check in. The room wasn't ready so we went for a late lunch, returned at 3PM and our room still wasn't ready. We had hoped to get ocean front but instead got ocean view. The room did have a view of the ocean and also the garbage cans in the driveway and the unsightly roof of the building next door. When we were finally able to access the room (more than a half hour later) we discovered that the A/C unit didn't work well, the refrigerator didn't work and the carpet was damp by the sliding glass door and A/C unit. Kenny, the amazing maintenance man, was nice enough to find us another room but it was further away from the ocean view and really was no better. It really wasn't worth it to pack up all of our belongings and move.

It is beach front and the elevators are fast and accessible...we made it to the beach (finally) and when we returned the refrigerator had been switched out (no microwave, though....) and there were towels on the carpet to dry up the water (we never did figure out if it was the A/C unit or rain that blew in from a previous storm, either way it was not acceptable).

They have a free breakfast but the lines were quite long, the flow of the food, condiments, etc just didn't work. It also seemed that the food was not replenished until the items had run out which only increased the size of the lines which sometimes went out into the hallway. The food was typical "free hotel breakfast" fare....nothing special.

After we returned from the beach our first night we discovered that the light between the two beds didn't work (difficult to read in the dark). We called the front desk and Kenny, the amazing maintenance man, was able to change out the switch for the light fixture and made it work. Kenny also arranged to have $20 per night removed from our bill due to our difficulties (they also had a birthday greeting for me on their marquee which was sweet but...).

The rooms are large but need serious updating and also they just need to be checked regularly to make sure that everything works. The bathroom was so tiny the door would hit your knees if you had to open it (I wasn't expecting the Ritz but really). The balconies on the ocean front rooms had no privacy and were essentially concrete slabs with railings....kind of weird. The pool and deck were nothing special and for the price (even with the discount), it just wasn't worth it.

Once we returned home there was an email with a survey to evaluate our stay. I completed the survey and was offered 25% off of our next stay but I don't think we will take them up on it. There are so many other places to stay in the area, I think we will try something else next time. I suggest you do the same. Other than Kenny, there were few bright spots on this trip.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebieDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,128 reviews from our community

Traveler rating
    351
    420
    194
    97
    66
See reviews for
447
424
45
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
salem, United States
1 review
Reviewed April 7, 2014

wonderful 10 days and overall convenience a little pricey but very good wonderful 10 days and overall convenience a little pricey but very good wonderful 10 days and overall convenience a little pricey but very good

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2014

Overall I liked the hotel but some things need improvement. The front desk staff was very nice but extremely slow. The rooms weren't ready until after 4:00pm but I saw three housekeeping staff go home - so that was frustrating. The rooms are very large and comfortable. I had ocean front double. There was a lot of mold around the sliding glass doors and baseboard. The sliding door was very old and took all my power to push open. I moved to a one bedroom suite that was very big and comfortable with a nicer kitchen. The breakfast was not very good but adequate. The set up does not have a good flow. The location is beautiful and the pool area very nice and large. It never felt crowded. They do not offer beach towels just small white hotel towels. I needed the use the computer in the lobby for work but it was broken I had to find a library to go to and pay for internet access. It didn't seem like anyone was trying to fix it. It was down my entire 3 day stay. This hotel is very good for budget minded families.

Room Tip: Ocean front has perfect views. The suites are only ocean view which is very nice but not as much sun...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MB Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala
Level 2 Contributor
7 reviews
5 hotel reviews
Reviewed April 4, 2014

This is a repeat visit, surprise was complimentary Breakfast! the flow for set up of food line needs to improve to cut down on returning to pick up condiments-people get upset thinking your cutting in front of them, or why are you standing in front of line not moving(toaster) long lines Big rooms, Room clean, Body ached after night sleep, so new beds are probably needed. area surrounding hotel neat and clean. very friendly staff, thanks!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 2, 2014

Nice big room with 2 Queen beds, frig, stove top and large dressing area. Great for families. Love the view in the morning watching the sunrise. Would stay here again for sure. Great value. Ask for ocean front.

Room Tip: Ocean Front. Side rooms are king bedrooms.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knewbigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Petersburg, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2014

We were assured that a late checkout could be purchased to allow showers following a local marathon. Complementary late check out was denied but the option to pay a fee was offered, the revoked just prior to checkout.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allenton, United States
1 review
Reviewed March 30, 2014

We enjoyed our stay here. Everything was clean. Staff was friendly and cared about our accomodations. Pool was clean and beach was fantastic. The breakfast area was crowded but well stocked and well worth waiting in the lines. Parking was an issue sometimes but we enjoyed our stay and will return. This was my fourth visit to this hotel and would recommend it. Excellent value for an ocean front property.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ormond Beach hotels
0.8 mi away
OceanFront Inn and Suites
OceanFront Inn and Suites
#4 of 28 in Ormond Beach
334 reviews
0.1 mi away
The Cove on Ormond Beach
The Cove on Ormond Beach
#8 of 28 in Ormond Beach
518 reviews
0.6 mi away
Chateau Mar Beach Resort
Chateau Mar Beach Resort
#11 of 28 in Ormond Beach
72 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Royal Floridian Resort
Royal Floridian Resort
#10 of 28 in Ormond Beach
453 reviews
5.3 mi away
Hampton Inn Daytona/Ormond Beach
1.0 mi away
Atlantic Cove
Atlantic Cove
#20 of 28 in Ormond Beach
220 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Castillo Del Sol? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Castillo Del Sol

Property: Best Western Castillo Del Sol
Address: 205 S Atlantic Ave, Ormond Beach, FL 32176-8105
Phone Number:
Location: United States > Florida > Ormond Beach
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ormond Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Castillo Del Sol 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Retreat to the newest hotel in Ormond Beach, Florida and enjoy affordable A1A beachside accommodations near Daytona International Speedway, Ocean Center Convention Facility and the 23 miles of uninterrupted beautiful Florida beaches.Welcome to the Best Western Castillo Del Sol, the best choice in lodging while visiting the Ormond Beach, Florida area where guests will receive comfortable and affordable beachfront accommodations. The hotel provides guests with convenient access to many local attractions, shopping and dining options in and around the Ormond Beach area. Guests staying at this hotel will enjoy guest rooms featuring pillowtop beds, cable satellite television with free movie channels, refrigerator and free high-speed wireless Internet access. Luxurious suites and rooms with ocean views and fully equipped kitchens are also available for those that want to indulge. The Oceanfront Efficiency rooms also include a DVD Player, kitchenette complete with full size Refrigerator, Microwave, Stovetop, Cooking and Dining Ware, and Dining Area, and a private balcony with a panoramic view of the Atlantic Ocean.Convenient and delicious breakfast can be enjoyed at the hotel's onsite restaurant. There are also 75 restaurants and shops within 2 miles of the Hotel. And to help make life on the road even more comfortable, this Florida Best Western hotel features an outdoor swimming pool and the safety of underground parking.Whether traveling to Ormond Beach FL for business or for pleasure, the Best Western Castillo Del Sol is close to where travelers want to be. Guests can spend the day enjoying the sun, surf and sand at the beach, touring Casements, the Rockefeller summer home, walking the Ormond Memorial Garden or exploring the Kennedy Space Center. NASCAR fans will enjoy being situated so close to Daytona International Speedway. The world's largest Harley Davidson dealership can be found only minutes away from the Best Western Castillo Del Sol.This Ormond Beach hotel frequently hosts guests in town attending local events like Bike Week, the Daytona 500, Cheerleader Nationals and Biketoberfest. And no trip to Ormond Beach is complete without enjoying a day of family fun at nearby Disneyworld and Universal Studios. The Hotel is just 1/2 mile from the Ormond Scenic Loop & Trail.The friendly, helpful staff at the Best Western Castillo Del Sol is ready to ensure a fun-filled memorable stay in Ormond Beach, Florida. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Expedia, Hotels.com, Priceline, Cancelon, TripOnline SA, Hotwire, Travelocity, getaroom.com, Agoda, HotelQuickly and Evoline ltd so you can book your Best Western Castillo Del Sol reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ormond Beach
Ormond Beach Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing