My wife and I took my daughter and son-in-law to Universal for a few days stay over New Years. We were taken care of "hand and foot" from the moment we walked in. There was a gentlemen to show us around the men's spa area and one for the ladies, as well. Anything we needed was taken care of at our beck-and-call. All of us received hot-rock massages and all were very pleased with the massage. We spent time in the hot tub and steam rooms. We were even allowed to leave the premises to use and sit by the Portofino pool for a few hours without "checking out". We returned, showered up, checked out and were on our way to a wonderful New Year's dinner at "The Palm" later that evening...but that's another review. My only complaint...and it's petty...was a light bulb in the ceiling directly over my head during the massage, with only a clothe strung across the room to hide it. Make it go away!