I booked this room in September 2009 through the Orlando Housing Bureau. The only request made was preference for a non-smoking room. Upon arrival I was told rooms were not ready and to return later for a key. I was asked if I would prefer a king-sized bed. I replied it would be fine as long as I still received the convention rate.
Upon my later return to get my key I discovered I had been put in a handicapped room, which was not acceptable to me. When asked while checking in earlier if I would like a king sized bed no mention was made of it being a handicapped room. Had that been indicated I would most certainly have refused and requested a standard non-smoking room. I requested a room change and was told the hotel was fully booked. Upon insisting for a room change I was given the option of a smoking room. With such lack of options, I reluctantly chose to take the smoking room and immediately went to purchase a can of Oust spray, turned the air unit as high as possible and have been periodically spraying to make the room tolerable.
Given the length of time I had made the reservation and the price charged per night, I should never have been put in a situation of choosing between a handicapped room and a smoking room- neither of which I find acceptable, but I was left with little choice.
Hampton Inn and other hotels in the Hilton family of hotels will certainly not be on my list of future hotel options.
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- Also Known As:
- Hampton Inn Orlando Hotel Orlando
- Orlando Hampton Inn