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Reviews (7,203)
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Reviewed August 14, 2017

On arrival met by helpful staff. Our room was clean and welcoming after a long trip. Facilities in the room were adequate. Microwave, coffee machine and coffee supplies, fridge large enough to keep water and any other drinks chilled, no ice box. You can adapt the machine to make tea. Bathroom was adequate and clean. Towels were changed everyday and sheets changed several times during our stay. Pleased to report no insects etc during the whole time of our visit. Air conditioning was noisy but you can turn it off and on again if you are really feeling the heat. The staff at breakfast were also very friendly and made our stay hassle free. Buffet breakfast with a good choice, go up as many times as needed. It is possible to have dinner in the evening we went a couple of times. It was good to have meat, veg and gravy. Other times we ate out as there are several eateries within walking distance. Ponderosa (steaks etc) Ci Ci Pizzas, Chillies (Mexican food) all good value. Free bus to Universal studios about 10-15 mins. We used Uber Taxis for trips to Magic Kingdom and Epcot (you do need their App.) Had seperate trip to Kennedy Space Center fantastic! also Wild Florida Air boat ride brilliant!! All in all an excellent place to stay.

Room Tip: We were with family which required 3 rooms in total. We were in 1220, 1221, 1222 All faced the garden. Had no problems with noise.
  • Stayed: July 2017, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank malcolmh305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded August 15, 2017

malcolmh305,

Thank you so much for your review!

We are glad to see that you got out and took advantage at some of the other entertainment that Florida has to offer. That's the best way to enjoy the experience!

It was our pleasure hosting you and we certainly hope to welcome you back again in the near future. Please reach out to us if you have any questions about your next visit.

We wish you happy and safe travels!

Regards,

Samantha M.
Social Media Concierge
Rosen Hotels & Resorts
Smatos@Rosenhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2017

Very clean well looked after property
Good location close to shops and a few restaurants
Hotel has its own shop selling drinks, snacks and souvenirs
Restaurant was nice we had breakfast included, didn't try dinner
Rooms are a little on the tight side - we had 4 sharing
Rooms were cleaned daily, beds made etc

Two swimming pools - look out for the ducks they kept going in the smaller pool and doing the toilet - yuk!

-Staff friendly and helpful
-?Free shuttle to universal
- bus stops just outside hotel

The Rosen inn @ pointe Orlando seems a better location IMO many more nice restaurants and bars surrounding it

  • Stayed: May 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank tripgirl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded August 15, 2017

tripgirl2017,

Thank you for your review!

We are very happy that you enjoyed yourself--with the exception of the ducks of course. It was our pleasure to host you and we hope to welcome you again. Let us know if you have any questions and we'll do our best for you!

Until next time, we wish you happy and safe travels!

Regards,

Samantha M.
Social Media Concierge
Rosen Hotels & Resorts
Smatos@Rosenhotels.com

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Reviewed August 12, 2017

Stayed 6 nights here for trade show. The facility was old but okay. No elevator for customers in some buildings even with luggage - there is elevator for employees. They charge 10 bucks per package for delivery to the hotel without specifying on reservation. They gave us a discount as we had quite a few packages coming in. The worst part was the service. The front desk never smiles. Most of the receptionists we spoke with were un-friendly, some were even rude. And different people told us different stories and rules, and were not willing to help. Overall a bad experience and will not stay again.

  • Stayed: August 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Mercury Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded August 21, 2017

Mercury Z,

Thank you for your feedback. We apologize that your experience with us was anything less than satisfactory. We work hard to ensure all guest are pleased with their stay in our hotels.

I have reached out to you in a personal message via TripAdvisor, please feel free to respond at your earliest convenience and someone from our management team will be in contact with you shortly after.


Thank you,

Ysette Ortiz
Social Media Concierge
Rosen Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2017 via mobile

Spent ten days here in august. Was fine. Reminded me of Butlins. No probs with food,nice bar, 2 small pools( no life guard).cheap, cheerful and clean. Lots of restaurants close by if needed including a massive mcds. Close to all pals also

Stayed: August 2017
Thank greggg_rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded August 21, 2017

greggg_rob,

Thank you so much for your review. We are glad you were pleased with your stay and our amenities. We hope to have you with us again soon!


Thank you,

Ysette Ortiz
Social Media Concierge
Rosen Hotels & Resorts

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Reviewed August 11, 2017 via mobile

Bathrooms are very tiny, and I thought I was going to have a balcony. However the doors have all been screwed shut. Other than those two things this is a great hotel. Alex at the front desk is wonderful. All the front desk staff was very friendly. House keeping not so much. Enjoyed my stay with my kids.

Stayed: August 2017, traveled with family
2  Thank Ashli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded August 21, 2017

Ashli B,

Thank you so much for taking the time to share your experience with us. We are pleased to read you had an overall satisfactory experience. For the safety and security of our guests, the rooms do not open up to the balconies. We would love to have you with us again in the future.


Thank you,

Ysette Ortiz
Social Media Concierge
Rosen Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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