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“Good but staff need customer service training.”

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Rosen Inn International
Ranked #120 of 337 Hotels in Orlando
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good but staff need customer service training.”
Reviewed July 4, 2014 via mobile

The hotel is very amazing, a great central location close to everything. The food is to die for in the Fountain View Cafe. It's also very close to a lot of restaurants and buffets if you don't want to be stuck in the hotel all the time for food. Also some of the staff are very helpful with shuttle services if they are late or delayed.

Now for the rest of the staff; in the Fountain View Cafe most of the staff are very friendly, got a great attitude on them but watch out for the head waitress, she will not let you eat with out badgering you about money and hovering over you to see how much money you are carrying. When we had her as our waitress, it put us off eating and made the "Happy" atmosphere extremely uncomfortable. Also she made it extremely obvious she wanted a tip by highlighting in illuminous pink "Gratuity not included" even though she kind of didn't deserve one. The Fountain View Cafe is good but it's a bit silly how if you order a hot drink you are not allowed just the hot drink, you have to have juice or water with it too. Not good on a full stomach.

The staff at Lite Bites are the best, extremely helpful and couldn't fault them at all. Always greeting you with a smile, and one member of staff kept coming up to me and my mum with a big smile and did the Joey Tribbiani line "How you doing" for a joke which made us all laugh.

When booking the free shuttle, just watch out for Elizabeth who makes you feel like dog poo on the bottom of a shoe. She will not give you a happy welcome, or greet you with a smile on her face and she will just act very angry that you are "bothering" her. We thought that we could book all the shuttles in one day for a day in Universal but she talked to us like we were dumb and she said to us "Lets start over, I did not say you could book them all here. Which one would you like for tomorrow." In a very harsh tone, so we booked for Universal and decided to leave. The day we booked Islands of Adventure again, we had to speak to her, all she said to us again in a very harsh tone "Only got 10:15 and 12pm, pick one. I am not here for idle chit chat" which again made us feel very uncomfortable.

During our holiday we were running on a mixture of USD and Travellers Cheques. We had changed over $200 in the space of four days and the day we were going to Hollywood Studios we decided to change another $100 over. This is where a staff member at the front desk scared us half to death, we changed over the $100 and the staff member said to us "That's all you can change over, it is illegal to change over more than $300 in the whole of the state of Florida. If you change anymore over you could get arrested" we were shocked to hear this news. Let alone scared because customs let us through with the money we had, and if it was the case we had no money to buy any souvenirs or food for the rest of the 3 days we were staying in the hotel. Luckily we rang our holiday rep who said that it was not illegal to change anymore travellers cheques and that the hotel must have a policy on how much you can change. Which we were not told at all when we started changing money over in the hotel.

We never saw the house keeper of our hotel room 2204, but in our family we leave it until the last day to tip the house keeper for his/her services. The house keeper was making it very obvious that she was not happy with us not tipping her every single day, because we had a suction pad washing line in the bathroom for clothes to dry and when we came back from a day in the parks it seemed as though it was ripped down and just thrown in a tangled heap in the bath with the clothes, which became creased. A few days went by and we noticed that the house keeper was limiting our coffee supplies! We were used to having 2 coffee sachets for our Mr Coffee machine which made great coffee, but one day we only came back to one sachet between 3 of us
. So we had to re-use the one we had already used. I know tipping is compulsory in the US but my family would rather have the house keeper finish her duties with us before we tip. She really did not have to make it so obvious because we knew what we were doing.

One day it was 95 degrees and we saw a dog locked inside a car, no windows were rolled down for it and it was not sheltered from the sun. We couldn't find any security guard around so we just had to run around and speak to a house keeper. She barely could understand a word of English and barely speak English, all she could fully understand and fully speak was Spanish. We kept trying to explain to her the situation, all she was replying to us in very poor English "Owner just gone got food" it was no excuse to lock a dog in a car and not send for security to help the poor thing.

Even though the hotel is amazing I find it kind of silly about the WiFi, you get free WiFi in all the rooms. But if you do not use it in a certain amount of hours you have to re-agree to the Terms and Conditions then re-log into the WiFi. Which can get annoying and time consuming. Other than that it is fairly fast and reliable it lets you get done what you want to do online. During the summer it gets extremely noisy during the night, the walls are fairly thin and at 10pm when you are exhausted from a long day, it gets common to be woken up by non-English speaking holiday makers to start arguing right outside your hotel room and not stopping for a whole hour.

We were in the largest block of the hotel and throughout this large block only had 2 laundry rooms for everybody, you have to trek up to the 4th floor and spend more than $2 to exchange for 16 tokens to be able to use the washing machine, the dryer and to get a washing up tablet. You have to have the exact change and there is no refund for unused tokens, most days the token machines do not work. One day my mum had to trek in a violent thunder storm from one end of the hotel to the other just to get tokens and use the machines in that section. For everybody there is only 8 sets of 4 washing machines per laundry room which in the summer is always full by Brazilian summer camps going on tour throughout North America. One day our clothes were drenched from the Kali River Rapids in Animal Kingdom, and when we went to use the dryers all the Brazilian Summer Campers were using every single machine in both laundry rooms, when we asked politely to lend one of the machines they said "These are our laundry rooms for the night, its not our problem" so my mum had to wake up at 6am just to dry the clothes the next day as we were ready to go home. Not good for a very long day.

Even though the hotel is amazing it does have its down sides. Would come back again, we were here when it was still known as Quality Inn International, all the staff were amazing during that time but now its known as Rosen Inn International the staff need customer service training. We do not know what went wrong, when it went wrong or why as we were always polite and friendly to the staff.

Stayed June 2014
Helpful?
3 Thank Lucyj96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
AdrenalineRusher,

Thank you for your feedback. I am pleased to read that you found our hotel adequate for your needs. However, I am displeased to find some of our staff members were much less than appropriate in regards to their guest service. I apologize on their behave. May I ask, were you able to speak to a front desk manager about these events? I would hope that you were able to but I would also like for you to feel free to reach out to me personally regarding these situations. We would like to offer are sincere apologize again and hope after speaking with you, you and your family would consider us again in the future. Thank you.

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 3, 2014

This hotel is a perfect base for all of the parks. I-ride-trolley stop right outside taking you up and down international drive. Shopping outlets at either end of the trolley route. Also restaurants all along international drive as well as the worlds biggest mcdonalds right outside!

Free shuttle to Universal and SeaWorld is handy, times were every hour from 7.10, make sure you book early as they soon fill up, preferably a day in advance. Staff are very helpful with booking this shuttle as well as taxis. I trolley can be used for aquatica and wet n wild although wet n wild is in walking distance about 10 mins.

Rooms are great, very comfortable beds! TV with a decent selection of channels, not exactly there to watch TV. Shop inside the hotel is very handy for basics. Big up to Santonio working in the shop, top guy!

Overall a very good stay

Room Tip: 6th floor for good views!
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank scott k k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you, scott k k!

We appreciate you wonderful review! I hope to see you make our hotel your "base" for another future trip to Orlando!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 2, 2014 via mobile

Just back from a two week stay here, myself, hubby and two teenagers, must say it's everything you need, ideal location, close to theme parks with free shuttle to universal and seaworld, hotel is spotless, bedrooms where comfortable and rooms serviced everyday, the bar and resturant have great offers on, the staff where all very friendly, the only thing missing was a nice jaquazzi to tend to tired bodies after a day at the parks. Two pools and lots of ice machines to keep drinks cool, towels also provided at the pool areas, Would recommend this to family and friends and would visit again.

Stayed June 2014
Helpful?
3 Thank Nicknak36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you, Nicknak36!

We appreciate you review of our hotel and staff so much! We hope to have you visit with us again! Safe travels!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 2, 2014

Stayed here in November 2011, when it was called the quality inn. Fantastic location, right in the centre of international drive, lots of places to eat close by.
Our room was a good size, very clean, and had all the amenties needed, such as fridge, hair dryer, safe etc.
Check in was fast and efficient, staff friendly.
We ate in the restaurant for breakfast most mornings, lots of choice and reasonable price too.
Choice of swimming pools and a small playground for the kids.
Had free transport to universal studios that you had to pre book in advance.
Would definitely return to this hotel again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sara r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you for your review, sara r!

I am so pleased to read that your stay was an excellent fit for you and your family. We hope to offer you our warmest hospitality again in the future!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 2, 2014

the rosen inn was very clean and the rooms were large.the staff were very friendly and helpful.the hotel had two pools which were very clean.this hotel is very handy for all the parks and there is plenty of restaurants around the hotel.the breakfast in the hotel was very good a wee bit more expensive than some of the restaurants. my only gripe was i thought the bathroom was a bit small.but apart from that a very nice hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joally01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you joally01!

We appreciate your review and feedback! I enjoyed reading your review and wish you safe travels in the future!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2014 via mobile

This hotel is a verry good place to stay your vacation days. The location of this hotel is close to allot of malls and atractions.
The food is verry good, the service is nice,,, so no complaines about it. The rooms are comfort, so I would come back to this hotel.

Helpful?
1 Thank Dennis B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you so much for your review, Dennis B!

I wish the safest travels and hope you will return to us soon!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2014 via mobile

We stayed an entire week and had great service. The rooms were clean and spacious. The staff was always pleasant and helpful. Enjoyed the breakfast buffet. .. Great value for what they offer. Our server Luis was very attentive and friendly. Will stay again next time in Orlando.

Stayed June 2014, traveled with family
Helpful?
4 Thank Yvette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosenHotels, at Rosen Inn International, responded to this review, July 7, 2014
Thank you so much for your review, Yvette B!

I am so pleased to read you were a "Happy family" after staying with us. We do hope you'll return for another happy-filled visit with us in the future! Safe travels!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosen Inn International

Property: Rosen Inn International
Address: 7600 International Drive, Orlando, FL 32819-8237 (Formerly Quality Inn)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Orlando
#77 Romantic Hotel in Orlando
#106 Family Hotel in Orlando
#123 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rosen Inn International 3*
Number of rooms: 728
Official Description (provided by the hotel):
Welcome to Rosen Inn International, an affordable Orlando vacation hotel near Universal Orlando(R) Resort, minutes away from world-famous entertainment and shopping, and at the center of International Drive. The Rosen Inn International hotel-also close to Wet 'n Wild(R), SeaWorld(R) Orlando, and Walt Disney World(R) theme parks-offers more than convenience in location. It offers comfort, security, and its own set of luxuries-and there's never a resort fee. Our deluxe standard double guestroom features two Simmons' Beautyrest(R) pillow-top mattress perfect for relaxing after a day at the theme parks while you enjoy premium cable channels or a movie on the 32" HDTV. Every guestroom comes stocked with a hairdryer, mini-refrigerator, microwave, iron and full-size iron board, single-serve coffee maker, radio alarm clock, and an electronic safe big enough for your laptop. We also have ADA compliant rooms with roll-in shower access. At Rosen Hotel & Resorts, our effort to provide a comfortable experience and stay also with peace of mind; our guests' safety is a top priority. Uniformed security officers patrol hotel grounds 24 hours a day, seven days a week. Our gated parking is also patrolled by security officers. ... more   less 
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Also Known As:
Quality Inn International Drive Hotel Orlando
Quality Inn Orlando
Orlando Quality Inn

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