Weekend stay ruined by some poor management and bad luck.
Arrived Friday early evening. I had reserved a pack-n-play for my 1-yo son. I asked at check in does the room have a pack-n-play, Anna at the front desk informed me that she would have maintenance bring it right up. After an hour of waiting I went down to ask about the status of the pack-n-play and Anna admitted that they didn't have any more to give but not to loose hope that she was going to find me one. Four hours later I was talking to my Marriott rewards representative trying to change hotels when low and behold they found one a short distance away.
Why did it take a call to Marriott Rewards line to find a pack-n-play? The night was completely ruined, did I mention it was Valentine's night and this my gift to my wife, a short vacation.
The food - while waiting for pack-n-play to show up I ordered some dinner from a menu on the computer desk in the room. I ordered a pizza, some wings and mozzarella sticks. I had a bad feeling when the delivery guy made me come down to pickup my order and he pulled my food out of the truck of his beat-up jalopy. Needless to say, the food was cold, wings were nearly raw and the mozzi sticks had two mozzi sticks and a 1 chicken finger, really!?!!
After finally getting to sleep around 1am, hungry and cranky.
Saturday morning breakfast was hardy enough, it was one notch above a continental breakfast. Cold cereals, breads, waffle maker, scrambled eggs and a meat. The coffee was good, or maybe I just needed so badly it made it taste better.
After arriving back to the hotel on Saturday evening we come to find out that the elevator is broken, joy!! We are on the 5th floor and wait time for last remaining elevator are staggeringly long. Oh well, in for a penny in for a pound right? We get changed and head out for dinner at Charlies, yummy.
We return to the hotel late, my son is asleep and my wife hurting because she is 7.5 months pregnant. I drop my wife and my 9 yo at the main entrance and leave my son in the car seat since he is fast asleep. I drive around for 20 minutes in a futile search for a place to park. I finally go inside to ask were I am expected to park and the clerk starts describing a lot down the street that I can park at. really!!?!
Luckily he saw the look on my face and let me park where I was, in front of the flag pole. I grabbed my sleeping son and proceeded to wait 10 minutes for the elevator. My son was now awake again and decided it was playtime so no one can sleep.
After getting up to my room I did notice that the cleaning staff did a fine job with the room. I did find a piece of chocolate behind the bed when I was looking for a power outlet for my phone and there was a piece of candy in the couch when I pulled it out to bed down my 9yo. But they did go above and beyond cleaning the high-chair I brought as well as fluffing our personal pillows.
Sunday morning we slept-in finally. We packed the room up and left.
I attributed the elevator and parking as bad luck, but looking at previous reviews it is clear these issues happen more than it should.
Bottom line: If you need a portable crib or pack and play, bring your own.
Get a low floor so when the elevator goes out you can use the stairs.
If the hotel is fully booked, get a parking spot early!!
Note: The staff was friendly and professional even when I was at my worst. They were empathetic and doing everything they could to fix the issue.
This was the first and last time I will choose this hotel for my vacation dollars.
- Official Description (provided by the hotel):
- Savvy travelers will delight in SpringHill Suites® by Marriott® Orlando Convention Center’s spacious studio suites. Located just a 15-minute walk to the Orlando/Orange County Convention Center and steps away from many of INternational Drives restaurants and attractions. Guests will also want to advantage of our free scheduled shuttle to the Walt Disney World® Resort Theme Parks. After a long day of work or play, you’ll feel right at home in your comfortable retreat that includes a sofabed, mini-refrigerator, microwave, and free high-speed internet access. Don’t miss a workout with our on-site fitness room, and be sure to take a dip in the outdoor heated pool with kids play fountain. Whether your plans include business or pleasure, SpringHill Suites Orlando Convention Center is the ideal hotel to suit all tastes and budgets. SpringHill Suites Orlando Convention Center has 167 studio suites on seven floors. A heated outdoor pool, whirlpool and fitness center are also available. ... more less
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- Also Known As:
- Springhill Suites Orlando Hotel Orlando