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SpringHill Suites Orlando Convention Center/International Drive Area
Ranked #174 of 338 Hotels in Orlando
GreenLeadersBronze level
boston, ma
Level 1 Contributor
4 reviews
“Hotel Thief”
Reviewed February 12, 2013

My family stayed with the hotel for a week and they stored the luggage while they traveled to Miami and Key West. When they came back and picked up the luggage, they found the travel pillows were out. They opened the luggage when they checked in another hotel and found that many stuff were stolen. Beware when you book this hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 19, 2013
Thank you for your feedback regarding your stay. I was terribly disappointed to hear that someone might have been through your luggage while it was stored at the hotel. Rest assure I am looking into this issue with all staff associates as we do take matters of safety and security very seriously. Please accept my sincerest apology for the inconvenience and less than favorable experience you had at the Springhill Suites.
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711 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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Vero Beach, Florida
Level 6 Contributor
206 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed February 11, 2013

Lightening fast internet! This hotel has been recently renovated. It was furnished with contemporary furniture and linens. It was comfortable and clean, bright and cheery. Breakfast was okay (included in rate). The transportation to Disney was so bad, I did not use it (an hour to the park, then a 45 minute transfer in the park to get to the Magic Kingdom). I opted for other attractions. The cookies were good. The staff was the best, always friendly, accommodating and cheerful. This is a great place to stay - even the other guests were happy and nice!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lga311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 13, 2013
I am so glad to hear you enjoyed your stay with us and that you like out "clean, bright and cheery new guestrooms. However, I was dissappointed about the Disney shuttle taking a longer time than normal to get you to the parks. Thank you for the feedback and we will loook into the delays for the shuttle bus.
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ALPHARETTA
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 9, 2013

I stayed there for 3 nights on vacation. Very close, and easy access to Universal & Sea World Parks, but off of busy, noisy International Drive. Hotel was very nice, well kept. The staff was excellent-Best in Orlando! Skylar checked me in, very nice man, greeted me by name every time I came to the desk-nice service!, he & Amanda were great. No more shopping around, next time in Orlando I know exactly where to stay. Highly recommend it!

Room Tip: I stayed on second floor, poolside-had no noise.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PETER S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 13, 2013
Thank you for such a wonderful review of our hotel. It is certainly a pleasure to hear when guests are extremely satsified and rate us the Best Hotel in Orlando. We look forward to you staying with us on your return visit to Orlando.
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Level 5 Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 29, 2013

Traveled with my dog to Orlando tor the AKC/Eukanuba National Dog Show. While this hotel is not normally dog friendly, you would never have known that by the way the the staff handled all the visitors and there dogs and I mean lots of dogs. The entire staff were friendly and helpful, the young woman who was the manager was always in the dining area at breakfast time talking to the guests. The rooms were large and clean. The breakfast buffet was the normal stuff. The hotel is located within walking distance of a whole bunch of restaurants and a short drive to the convention center. All in all a great stay.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OsidePirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
Thank you for choosing to provide feedback about your recent stay with us and I am happy to hear that you enjoyed your stay with us. The staff works very hard to satisfy each and every guest and we're glad you were satisfied with your experience. I am hopeful you will visit us again for the AKC Dog show next year.
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Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2013 via mobile

The hotel has been good for me as a place to stay when going to the Orange County Convention Center. Nice large rooms with a living room and kitchenette. The rooms lack the decorations of an upscale place, but who cares? Breakfast Buffet that has a reasonable selection that is included.
I had an issue with a refrigerator in my room, that was taken care of. Good service and polite staff.
I would stay there again.

Stayed January 2013, traveled on business
Helpful?
1 Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
We are so glad to hear that you enjoyed the spaciousness of our suites and our complimentary breakfast. As you mentioned, we are very close to the Orange County Convention Center and many restaurants and we are centrally locatd among all of the major attractions. I'm sorry to hear about your issue and happy to hear our dedicated staff fixed very quickly. Thank you again for your kind feedback.
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Birmingham, Alabama
Level 6 Contributor
405 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed January 9, 2013 via mobile

You get what you pay for. The checkin lady told me she hated her job and her boss. That was a first. Then she told me to park at the Hampton Inn next door as they had no parking. She then offered me a glass of wine. All was forgiven!The elevators were slow. The Buffett was average. Rooms were clean and big. We only stayed one night on our way to a cruise. Would not stay if coming to Disney. Small pool and no hot tube. Powdered eggs.

Stayed December 2012, traveled with family
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
Thank you for your feedback and I am so sorry to hear about your two issues, especially the dirty carpet. We have made a special project to check all guestroom carpets to ensure they are clean as expected by each guest. We do everything possible to make sure our guestrooms are clean and guest ready and each opportunity and I apologize that we did not meet your expectations. I thank you again for your feedback as this will help us improve our service delivery.
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Asheville
Level 6 Contributor
299 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed January 4, 2013

I was torn between the average and very good ratings for this stay, I settled on very good mostly because the staff was friendly and helpful. The location is one of the best things about this hotel. Universal Drive is a much less hectic alternative to Int'l and it makes it much easier to get around. The breakfast area is spacious and nice. There is a serviceable outdoor pool. We had two problems during our stay: First, when the hotel is full there is not enough parking, so it's free parking but I'm not a big fan of trolling around the hotel looking for someone to leave.
Second issue is that the floor in the room was dirty. I am confident it was vacuumed daily and there was no obvious dirt, but with a ridged carpet I don't think it's easy to keep those floors clean. It becomes obvious when you look at your feet after walking around on it for a while. We wore socks around the room after the first day. Probably not a huge deal but in a hotel-rich area like Orlando it's the kind of thing that would cause me to lean towards staying somewhere else next time.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbaaronson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, January 9, 2013
Thank you taking the time to review our hotel after your stay. I am happy to read the comments about our staff and how helpful and ffriendly they were. I do apologize for the carpet cleanliness and have discussed this issue with my housekeeping department. It will be corrected very soon. Thank you again for your excellent review.
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Additional Information about SpringHill Suites Orlando Convention Center/International Drive Area

Property: SpringHill Suites Orlando Convention Center/International Drive Area
Address: 8840 Universal Blvd, Orlando, FL 32819-9354 (Formerly SpringHill Suites Orlando Convention Center)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotel in Orlando
#45 Green Hotel in Orlando
#49 Family Hotel in Orlando
#81 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Convention Center/International Drive Area 3*
Number of rooms: 167
Official Description (provided by the hotel):
Savvy travelers will delight in SpringHill Suites® by Marriott® Orlando Convention Center’s spacious studio suites. Located just a 15-minute walk to the Orlando/Orange County Convention Center and steps away from many of INternational Drives restaurants and attractions. Guests will also want to advantage of our free scheduled shuttle to the Walt Disney World® Resort Theme Parks. After a long day of work or play, you’ll feel right at home in your comfortable retreat that includes a sofabed, mini-refrigerator, microwave, and free high-speed internet access. Don’t miss a workout with our on-site fitness room, and be sure to take a dip in the outdoor heated pool with kids play fountain. Whether your plans include business or pleasure, SpringHill Suites Orlando Convention Center is the ideal hotel to suit all tastes and budgets. SpringHill Suites Orlando Convention Center has 167 studio suites on seven floors. A heated outdoor pool, whirlpool and fitness center are also available. ... more   less 
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Also Known As:
Springhill Suites Orlando Hotel Orlando

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