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SpringHill Suites Orlando Convention Center/International Drive Area
Ranked #160 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Place!”
Reviewed January 29, 2013

Traveled with my dog to Orlando tor the AKC/Eukanuba National Dog Show. While this hotel is not normally dog friendly, you would never have known that by the way the the staff handled all the visitors and there dogs and I mean lots of dogs. The entire staff were friendly and helpful, the young woman who was the manager was always in the dining area at breakfast time talking to the guests. The rooms were large and clean. The breakfast buffet was the normal stuff. The hotel is located within walking distance of a whole bunch of restaurants and a short drive to the convention center. All in all a great stay.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OsidePirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
Thank you for choosing to provide feedback about your recent stay with us and I am happy to hear that you enjoyed your stay with us. The staff works very hard to satisfy each and every guest and we're glad you were satisfied with your experience. I am hopeful you will visit us again for the AKC Dog show next year.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 15, 2013 via mobile

The hotel has been good for me as a place to stay when going to the Orange County Convention Center. Nice large rooms with a living room and kitchenette. The rooms lack the decorations of an upscale place, but who cares? Breakfast Buffet that has a reasonable selection that is included.
I had an issue with a refrigerator in my room, that was taken care of. Good service and polite staff.
I would stay there again.

Stayed January 2013, traveled on business
Helpful?
1 Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
We are so glad to hear that you enjoyed the spaciousness of our suites and our complimentary breakfast. As you mentioned, we are very close to the Orange County Convention Center and many restaurants and we are centrally locatd among all of the major attractions. I'm sorry to hear about your issue and happy to hear our dedicated staff fixed very quickly. Thank you again for your kind feedback.
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Birmingham, Alabama
Level Contributor
385 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed January 9, 2013 via mobile

You get what you pay for. The checkin lady told me she hated her job and her boss. That was a first. Then she told me to park at the Hampton Inn next door as they had no parking. She then offered me a glass of wine. All was forgiven!The elevators were slow. The Buffett was average. Rooms were clean and big. We only stayed one night on our way to a cruise. Would not stay if coming to Disney. Small pool and no hot tube. Powdered eggs.

Stayed December 2012, traveled with family
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, February 1, 2013
Thank you for your feedback and I am so sorry to hear about your two issues, especially the dirty carpet. We have made a special project to check all guestroom carpets to ensure they are clean as expected by each guest. We do everything possible to make sure our guestrooms are clean and guest ready and each opportunity and I apologize that we did not meet your expectations. I thank you again for your feedback as this will help us improve our service delivery.
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Asheville
Level Contributor
266 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 4, 2013

I was torn between the average and very good ratings for this stay, I settled on very good mostly because the staff was friendly and helpful. The location is one of the best things about this hotel. Universal Drive is a much less hectic alternative to Int'l and it makes it much easier to get around. The breakfast area is spacious and nice. There is a serviceable outdoor pool. We had two problems during our stay: First, when the hotel is full there is not enough parking, so it's free parking but I'm not a big fan of trolling around the hotel looking for someone to leave.
Second issue is that the floor in the room was dirty. I am confident it was vacuumed daily and there was no obvious dirt, but with a ridged carpet I don't think it's easy to keep those floors clean. It becomes obvious when you look at your feet after walking around on it for a while. We wore socks around the room after the first day. Probably not a huge deal but in a hotel-rich area like Orlando it's the kind of thing that would cause me to lean towards staying somewhere else next time.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbaaronson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, January 9, 2013
Thank you taking the time to review our hotel after your stay. I am happy to read the comments about our staff and how helpful and ffriendly they were. I do apologize for the carpet cleanliness and have discussed this issue with my housekeeping department. It will be corrected very soon. Thank you again for your excellent review.
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Miami, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 4, 2013

The place is very clean and just renovated, I did not like the breakfast section. It was undestaff and messy. Another thing I did not like was the housekeeping. They were totally out of sinc. Either they do not how to read the "do not disturb" sign or are just plain rude. The same person disturbed us on two different days after being told the service was not wanted. I did not appreciate it. We got two rooms and everythhing was good except the fact that there was not enough soap and towels. Everything else was just fine. Good beds, large and clean rooms.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, January 9, 2013
Thank you for reviewing our hotel after your stay and giving us feedback in areas that need improving. Giving poor or rude service is unacceptable I apologize for the lack of caring you received. We do appreciate the good comments about the size of the room and cleanliness. Again thank you for your feedback.
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Orlando, Florida
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 23, 2012 via mobile

Here is the good. Clean and renovated. Rooms are spacious. Location is excellent.

Here us the bad. Pool in horrible spot and no hot tub. The back door key entry was broken. Made it difficult as my room was right there. Strange enough the housekeeping staff knocked at 3pm after cleaning time was done. I was sleeping luckily with the extra locks, then the housekeeper took the stairs. I advise you not to leave valuables in your room while your not there.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelReviewsByAlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, January 9, 2013
Thank you for providing us feedback regarding your recent stay at the Springhill Suites Convention Center. I am glad to hear that you found our new ly renovated rooms clean and spacious. I do apologize for the late housekeepig service, however, on some days our room attendants do have to stay later to complete the guestrooms during heavy checkout times. We do appreciate the comments and feedback.
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United Kingdom
Level Contributor
144 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed December 20, 2012

We have been staying at Springhill Suites Orlando Convention Center for many years now (Must be about 8 years) and have always been extremely happy with both the accommodation and service received.

This occasion was certainly no different.

All the guest rooms have recently undergone extensive renovation, with a completely new design and new furniture. The rooms are very fresh, feel more spacious, and overall very up to date. There are two large flat screen TV's in the room, as well as wireless and wired internet access.

On the day of our arrival the breakfast area had just re-opened, and this was a lot more spacious too. There appears to be a lot more tables, which avoided us having to ever wait for a table. In the past during the busy periods we had to wait, but this was not the case during this stay - despite it being fully booked on some nights.

The business center area had also moved and was much better. There are now more computers available, along with seating, in a much more spacious and comfortable environment. There are now 4 or 5 computers (instead of just 2) and a printer for printing out boarding passes, etc for your journey back home.

During our stay they were renovating just outside the elevator area, which included putting new tiles down on the floor. All staff and contractors were ensuring that any disruption was kept to an absolute minimum. Carpet was used to cover areas, and the main area that was being worked on was blocked off. They knew exactly what they were doing, and this had no negative impact at all on our stay.

All staff were extremely friendly and professional throughout our stay (as we have come to expect from this establishment). I must mention Kim who made a special effort to speak to people each morning in the breakfast area. She would ask what our plans were for the day, and would always remember the next day what we had done the previous day, and asked us how it was. She was extremely friendly and a real asset to Springhill Suites. She was extremely friendly and made us feel extremely welcome and comfortable during our stay here.

We noticed that when waiting for the elevators, housekeeping and maintenance staff would intentionally hold back and let us go in first, and they would then wait for the next available elevator (if necessary). This reduced wait times for the elevators to guests, which arrived reasonably quickly for us, considering we were on the top floor.

We have stayed at other hotels in Orlando, and this is certainly our favorite hotel by far. The place is spotless, well maintained, even better now it has been renovated, and the staff fantastic. The location is excellent, with a Walgreens, Subway, Dominos Pizza, as well as restaurants such as TGI Fridays, Dennys, Friendly's, CiCi Pizza, and many more within about a few minutes walk out of the back of the hotel.

Thank you to Bob, Kim and all the other wonderful staff at Springhill Suites Orlando Convention Center for making our stay such an enjoyable one.

Thanks
Daniel

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djb2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob M, General Manager at SpringHill Suites Orlando Convention Center/International Drive Area, responded to this review, January 9, 2013
Thank you so much for the excellent review and great comments about the hotel. Now that the hotel is completely renovated and new, our goal is to WOW every guest everytime. Thank you again for the wonderful commments.
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Additional Information about SpringHill Suites Orlando Convention Center/International Drive Area

Property: SpringHill Suites Orlando Convention Center/International Drive Area
Address: 8840 Universal Blvd, Orlando, FL 32819-9354 (Formerly SpringHill Suites Orlando Convention Center)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotel in Orlando
#45 Green Hotel in Orlando
#49 Family Hotel in Orlando
#81 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Convention Center/International Drive Area 3*
Number of rooms: 167
Official Description (provided by the hotel):
Savvy travelers will delight in SpringHill Suites® by Marriott® Orlando Convention Center’s spacious studio suites. Located just a 15-minute walk to the Orlando/Orange County Convention Center and steps away from many of INternational Drives restaurants and attractions. Guests will also want to advantage of our free scheduled shuttle to the Walt Disney World® Resort Theme Parks. After a long day of work or play, you’ll feel right at home in your comfortable retreat that includes a sofabed, mini-refrigerator, microwave, and free high-speed internet access. Don’t miss a workout with our on-site fitness room, and be sure to take a dip in the outdoor heated pool with kids play fountain. Whether your plans include business or pleasure, SpringHill Suites Orlando Convention Center is the ideal hotel to suit all tastes and budgets. SpringHill Suites Orlando Convention Center has 167 studio suites on seven floors. A heated outdoor pool, whirlpool and fitness center are also available. ... more   less 
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Also Known As:
Springhill Suites Orlando Hotel Orlando

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