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“Great for both business and family travelers.” 4 of 5 bubbles
Review of Residence Inn Orlando Convention Center

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Residence Inn Orlando Convention Center
Ranked #161 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Long Beach, Mississippi
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Great for both business and family travelers.”
4 of 5 bubbles Reviewed January 6, 2014

Older rooms but the service was wonderful and the fact that all suites have separate doors is a huge plus. Excellent location for Sea World and for business travelers they have free manager's receptions during the week.

Room Tip: Try to face away from Universal Blvd.
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MichaelJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, January 10, 2014
Dear MichaelJC, Thank you so much for taking the time to write a review about your recent stay. We are happy to hear that you had such a great experience. We hope to see you here soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
    208
    148
    65
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Fort Myers, Florida
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed December 30, 2013

We had a free night from Marriott as a credit card reward and was heading through Orlando towards home ...

Was VERY pleased with the stay ...

Check in was immediate, suite was clean and functional with micro, large fridge, all utensils, plates, glasses, and dishwasher!

with a separate living and bedroom area, there was plenty of room to watch TV, have dinner, and enjoy a very comfortable quiet nights sleep.

This place is walking distance to the convention center and one could easily "live" there for more than a week if on business ...

There is a publix right down the street (car needed) it is huge and has anything you would need - we brought back dinner and ice cream and called it a day ...

One great thing the staff did was - it was about 9:30 p.m. and my wife wanted a hot tea ... so we went downstairs to the coffee station and the hot water was empty ... it wasn't two minutes and the dispenser was replaced with piping hot water for the tea! Great customer service!

Breakfast was a nice spread of waffles, cereal, pastries, eggs, bacon, biscuits with gravy, beverages ... plentiful and clean!

This hotel is great for families - pool on premise, business travel or if just passing through Orlando ...

Good job going on at this property ...

Thank you Marriott for the annual reward ...

Room Tip: we were told there are two elevators, the "main" one was a little slow especially during r...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scott b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, January 1, 2014
Dear scottbfdc, Thank you so much for your detailed comment in regards to your recent stay with us. We are pleased to know that your stay with us was enjoyable. We appreciate you pointing out our wonderful amenities and look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

I thought this was an excellent hotel. Everything was very clean, breakfast was good, and everyone that worked there was so helpful and nice. They even had dinner with drinks every night for free! There are definitely things that need some improvement such as quality of towels, but that's not a big deal. Location is fantastic (close to all the restaurants/bars). Would definitely stay here again!

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Personal_Legend1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, January 1, 2014
Dear Personal_Legend1, Thank you for your review of our property. We are glad to hear you had an overall pleasant stay. We will be passing on your kind words to all the members on our team. Thanks for pointing out to the cleanliness of our rooms and the complimentary breakfast that we provide daily . We look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwesterner007
Level Contributor
188 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed December 24, 2013

First of all, don't follow Google's instructions on how to find it. The hotel is in an area with several others off one side of Universal. It is close to Seaworld and the convention center. Parking was free.

We were in town for a Thanksgiving getaway and we enjoyed our stay here. Our room was very clean and was certainly appropriate for a longer stay. My son liked the fact that there were two TVs so he and I could both watch what we wanted.

We found the hotel to be clean, although maybe a little more attention could have been paid to the pool area. The pool was fine in temperature, but the hot tub could have been hotter.

The thing that I wanted to commend the staff for was putting on a real Thanksgiving dinner on that day. After a day at the parks, the last thing I wanted to do was get in the car and look for a restaurant. It was very kind and thoughtful that they hosted dinner there. It was very tasty, too.

I would stay there again.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Midwesterner007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, December 28, 2013
Dear "Midwesterner007", We appreciate you taking the time to share the experience of your recent stay with other travelers. We are delighted to hear your stay with us was pleasant and that you truly enjoyed it. Thank you for all the comments you made in regards to our location, cleanliness, and the Thanksgiving dinner that we provided during our evening social. We hope to see you here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed December 10, 2013

The hotel itself seems recently remodeled, and I use that term loosely. It seems that they came in, replaced the carpet, painted most of the walls, and updated parts of the bathrooms and kitchens. Having said that, the interior seems dated and worn. Holes in the walls were simply patched with gobs of plaster and not even painted over. The wood furniture is worn and appears to be 15-20 years old. The walls and windows do not keep out sound.

The worst part was the cleanliness of our room or lack thereof. There was urine in our toilet, there were BBs and pellets all over one of the bedroom floors, and someone's chap stick was laying in the middle of the floor. Clearly the room was not cleaned. Gross. I called and maintenance came up and cleaned the toilets and took all the BBs and pellets I picked up.

Simply put, the hotel itself and the cleanliness were not up to expectations of a Marriott establishment.

As a side note, I had an earlier review for this location removed for being published to the wrong location. It was not. It seems as though the hotel did not like my accurate review. In fact, I have seen other negative reviews mysteriously disappear recently as well. Hmmmmm.

  • Stayed November 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Dizane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, December 16, 2013
Dear Dizane, Thank you for your feedback. Please accept my sincere apologizes for the inconveniences we caused you during your stay with us. I have personally looked into issues to ensure we do not repeat the same experience you had again. I truly hope you will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
137 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed November 30, 2013

Not quite up to what I was expecting but the beds were comfortable and the room was quiet. We reserved a 2 bedroom suite so we could take our granddaughter to SeaWorld to swim with the dolphins. Maybe it was the word suite that is the problem, it brings up connotations of comfort and elegance and at a total price of $290 for a night that is what I was expecting. The first room we received still had underwear and food in the dresser drawers from a previous occupant in our granddaughters room. When my wife called down to the desk they said they would send someone up to clean it but I called back and they moved us to a room on the fifth floor immediately without any problem. The initial room was on the 2nd floor and smelled a lot like curry throughout the halls. The fifth floor did not seem to have this problem. Both rooms were what I would call a little tired, patches here and there and painted over furniture to cover scratches. Management seemed genuinely concerned and had sent me emails by the time we got home apologizing for the situation and even crediting my Marriott rewards card with bonus points which was very considerate. I would suggest updating the worn out furniture and use a professional contractor to do repairs.

Room Tip: 2nd floor hallways smelled of curry, 5th floor had no odors
See more room tips
  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DKB100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, December 9, 2013
Dear DKB100, Thank you for providing feedback about your recent stay with us. We appreciate you pointing out to the comfortability of our beds. I apologize about the issues you faced with your room and will be immediately looking into these issues to ensure they are corrected and do not reoccur. I am truly sorry to hear your experience with us was not satisfactory. This is definitely not what we strive here for and I truly hope you will give us another chance in the future so that we can really impress you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed November 29, 2013

The hotel itself seems recently remodeled, and I use that term loosely. It seems that they came in, replaced the carpet, painted most of the walls, and updated parts of the bathrooms and kitchens. Having said that, the interior seems dated and worn. Holes in the walls were simply patched with gobs of plaster and not even painted over. The wood furniture is worn and appears to be 15-20 years old. The walls and windows do not keep out sound.

The worst part was the cleanliness of our room or lack thereof. There was urine in our toilet, there were BBs and pellets all over one of the bedroom floors, and someone’s chap stick was laying in the middle of the floor. Clearly the room was not cleaned. Gross. I called and maintenance came up and cleaned the toilets and took all the BBs and pellets I picked up.

Simply put, the hotel itself and the cleanliness were not up to expectations of a Marriott establishment.

  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dizane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this review, March 27, 2014
Dear Dizane,
Thank you very much for taking the time to post a comment about our hotel. We truly apologize for the lack of cleanliness you experienced. I have notified our entire staff of this incident and we are working really had to make sure this problem never occurs again. If there is anything else we can do please let us know!

Thank you for your business and we hope to see you again soon!

Gina F
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Orlando Convention Center

Property: Residence Inn Orlando Convention Center
Address: 8800 Universal Blvd, Orlando, FL 32819-9354
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#45 Green Hotel in Orlando
#87 Business Hotel in Orlando
#118 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Orlando Convention Center 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn Orlando Hotel Orlando
Orlando Residence Inn

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