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“Very nice hotel - bed not so great”

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Residence Inn Orlando Convention Center
Ranked #182 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 20, 2013

This hotel was very nice overall. Very professional staff throughout hotel. Nicely decorated throughout lobby area and hallways. Rooms very clean and well stocked. We had a two room suite that was located on first floor. It was in an odd location...right past the side door entrance, directly across from gym. You could definitely hear staff and guests as they passed through the area, but it wasn't too bad actually. It was only steps away from the breakfast area in the morning and that was great.

my only real disappointment was the bed. it was pretty hard and not the most comfortable one I have slept on. I have back issues and I didn't sleep that well. Even my husband who doesn't have any back problems, commented on how hard the bed was.

Other than that, the location of this hotel was perfect. Many nearby restaurants and easy access on/off main road.

I also love that you can put a sign on your door requesting no maid service for the day.

Breakfast was pretty good...typical selections of both hot and cold items. No complaints here.

Overall it was a lovely stay - I just wish the bed was more comfortable.

  • Stayed: August 2013, traveled as a couple
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Thank fltam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded August 27, 2013

Dear "fltam", thank you for your kind review of our property, we'll make sure to pass your comments on to everyone on our Team. We also appreciate you pointing out to our great location just minutes away from International Drive with lots of restaurants and shopping. We all look forward to your next visit. Thank you!

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258 - 264 of 498 reviews

Reviewed August 13, 2013

Stayed here for 4 nights visiting the theme parks and what a pleasurable stay. Staff is great, genuinely interested and friendly. no question too much, no query too difficult; great stuff. our room was huge, great bed (are good beds a Mariott trademark?), clean, well kept and a great location. stores and eateries nearby. all in all an excellent package!!

  • Stayed: August 2013, traveled as a couple
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Thank icepackbv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded August 18, 2013

Dear "icepackbv",

We are glad to hear you had a pleasant experience while staying at our property. Thank you for your kind words about our staff and for pointing out to the size and cleanliness of our rooms as well as a great location of our property in close proximity to restaurants and shopping.

Thank you!

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Reviewed August 13, 2013

We have so many people to thank for our wonderful 8 day stay at this wonderful property! We had a slight problem with our one bedroom suite and Max, the assistant general manager, promptly moved us to a very nice room. The breakfast was wonderful each day, the manager dinners on Monday, Tuesday and Wednesday night with a reception on Thursday were great. There was plenty of seating for breakfast. The staff was always ready to help us with anything that we needed (bandaids, early room cleaning, etc...). The location was great for Disney, SeaWorld, Universal and the Convention Center. This is the first time in many years that we have stayed off of the Disney property and this was a perfect choice for our family of 2 parents and 2 teens! Thank you Max and your staff for a job well done!!

Room Tip: Rooms overlooking the pool and close to the elevator were a bit noisy.
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  • Stayed: August 2013, traveled with family
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Thank jpsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded August 18, 2013

Dear "jpsf",

Thank you for choosing our hotel for your lodging needs in Orlando. We are all glad that your extended stay was satisfactory and your family really enjoyed it! We look forward to your next visit.

Thank you!

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Reviewed August 12, 2013

Stayed one night and it is easy to access, lots of dining around, the property was clean, pleasant and staff was great. My room was large with living room, full kitchen, large refrigerator. Breakfast was included.

  • Stayed: August 2013, traveled on business
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Thank BerthaShort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded August 13, 2013

Dear "BerthaShort",
Thank you very much for your kind review of our property. We are glad everything at our hotel was up to your expectations and you enjoyed your stay. We look forward to your next visit!
Thank You!

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Reviewed August 4, 2013

We stayed for three nights at the end of the July. Lovely hotel with great staff...very caring. The room we stayed in was fully stocked with dishes, utensils, pots, pans, full size appliances. The hotel is unbelievably clean...the Housekeeping staff was working non stop. The Housekeeping staff really stood out for me...so friendly. The friendliest that I have ever encountered...special regards to the Housekeeping staff member with the NY Giants hat...great guy that we met in the elevator! Great hot breakfast each morning as well. The attendant at the breakfast buffet worked so hard taking care of everyone!

Room Tip: We had a two bedroom two bathroom...it was perfect for our family.
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  • Stayed: July 2013, traveled with family
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Thank DeeDee9022013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded August 5, 2013

Dear "DeeDee9022013",

Thank you so much for sharing your experiences at our hotel. We are all delighted to hear you had a wonderful stay and were really impressed by the cleanliness of our property and friendliness of our staff.

Again, we thank you for choosing the "Residence Inn Orlando Convention Center" and look forward to your next visit!

Thank You!

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Reviewed July 24, 2013

We have come to this hotel for a two+ month stay several times during the winter. We loved our first stay and each year after that it got better. The suites are comfortable and homelike. Cleanliness and service was of the highest order. And we loved all the attractions we could walk to along I-Drive!

However, the most impressive thing is the atmosphere the staff has created. Each person is sooo caring and helpful. We will continue to enjoy this property in the coming years, and bring our family here as well.

  • Stayed: February 2013, traveled as a couple
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1  Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded July 28, 2013

Dear Norman S,

Thank you so much for sharing your experiences at our property with other travelers. We are all delightful to hear each one of your stays with us was up to your expectations and that our staff provided you with great service. On behalf of our entire Team I would like to Thank You for your kind words and for putting continuing trust in us as your hotel of choice.

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Reviewed July 11, 2013

This hotel is located in a good location convenient to Universal Studios and Disney. It is very quiet and we got a great night's sleep. The bed was so comfortable. Our room was on the fifth floor facing the back of the hotel. We had some problems with the room not being serviced up to Residence Inn standards but the other two people staying in other rooms had no problems. Amenities were missing from the kitchen area and we had to ask for towels, shampoo, extra toilet paper and other bath amenities. Our room was one of the last to be made up which we found annoying since we were not out all day like most of the other residents. In the lobby area and breakfast area the air conditioning was down and it was very warm in there. Breakfast was good with a choice of four hot items, cold cereals, Danish, breads, waffles, fruit , juice and coffee and tea. Monday through Thirsday they serve a light dinner which we didn't try. The staff at the front desk were very courteous and friendly as were the staff serving breakfast. The housekeeping staff did not speak English and couldn't understand requests at least on our floor. The hotel was very clean and our suite was comfortable. Free wifi was included. It is a pet-friendly hotel. This Residence inn looked like an older one and could have used some maintenance such as reprinting the numbers on the elevator buttons and some of the carpeting was frayed in the rooms.

Room Tip: Ask for a room on the fifth floor. There is no one above you and they are very quiet.
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  • Stayed: July 2013, traveled with family
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1  Thank ssbeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina F, General Manager at Residence Inn Orlando Convention Center, responded to this reviewResponded July 14, 2013

Dear "ssbeagle",

Thank you very much for sharing with others about your experiences here at the "Residence Inn Orlando Convention Center". We are glad to hear you found our property to be quiet and our location convenient. We appreciate you for pointing out to our great breakfast selection and how confortable our beds are. And thank you for your comments on our friendly and courteous front desk personnel. I also wanted to again apologize for a housekeeping issue you experienced at the beginning of your stay. I truly hope that we were able to resolve it for you to your satisfaction.

Again, we thank you for choosing our hotel for you travel needs and hope to see you here again soon!

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Additional Information about Residence Inn Orlando Convention Center

Address: 8800 Universal Blvd, Orlando, FL 32819-9354
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#46 Green Hotel in Orlando
#87 Business Hotel in Orlando
#118 Family Hotel in Orlando
Price Range: $111 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Orlando Convention Center 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn Orlando Hotel Orlando
Orlando Residence Inn

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