We typically travel to the Orlando area to vist the theme parks at least twice a year. Because our party is large and our stay is usually a week or two, we always rent a vacation house in KIssimmee. We have twice decided to stay a day beyond our lease and found ourselves in need of a short-term accommodation that was spacious, centrally located and fairly priced. We stayed here both times. During our most recent stay in August, I was able to redeem a Marriott Rewards certificate while the rest of my party leased a suite for about $100. There's nothing special about the property itself. It is clean and the rooms are quiet despite being about a block away from many activities. The front clerks, however, should be better trained to handle guests' concerns and problems. Upon checking in around 3 p.m., I told the registration clerk that one of our rooms would require a rollaway since this location did not have an available two-bedroom suite with double beds in at least one of the bedrooms. The clerk acknowledged my request and said she would immediately contact housekeeping. When the bed had not arrived in about two hours, I called the front desk and was told a second request would be made. Bedtime came and no rollaway. Again, the front desk was contacted. The next morning as I walked through the lobby to the breakfast area, the same clerk whom I had talked with about the rollaway, asked about my stay. I told her that the rollaway had never arrived. She went on to tell me that the hotel had run out of rollaways. That struck a nerve since my request had been made at check-in and prior to nightfall. In addition, several promises to fulfill my request had been made with no suggestion that a rollaway was not available. The clerk offered an almost inaudible and insincere apology. Not the reaction I would expect from a Marriott property.
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- Also Known As:
- Residence Inn Orlando Hotel Orlando
- Orlando Residence Inn