We had a terrible experience at the Clarion Lake Buena Vista last week (Oct. 2012). We had been swimming and when we returned to the room there was a 1/4 inch of water throughout our room. Our bathroom toilet had overflowed into the entire room soiling our luggage, shoes, and various other items. We immediately called the front desk and a maintenance person did arrive within 10 minutes, but only to say he'd be back with a vacuum. We asked him if the hotel manager was coming and he stated that we needed to call the front desk again. Not one person from the hotel staff offered to help us gather our soaked belongings. We waited 30 minutes before the manager finally came to offer us a new room. She gave us tokens to do our own laundry, but not enough to do all that had been soiled. Meanwhile, the maintenance man was vacuuming up the water and proceeded to dump the contents of the vacuum outside on the walkway beside all of our belongings causing them to be soiled yet again with even dirtier water. The whole ordeal caused us to spend the rest of our evening doing laundry and cleaning our things. We had to throw out numerous food items that were not replaced. The lack of hospitality and customer service was appalling. No refund or compensation for our loss of time and soiled items was offered. I wouldn't recommend staying here ever!!!
- Official Description (provided by the hotel):
- Less than 2 miles from the world-famous attraction Walt Disney World(R) theme park, the Clarion Inn lake Buena Vista, a Rosen Hotel is your ideal choice in location whether you are visiting for business or for an Orlando family vacation. We are an official Walt Disney World Good Neighbor(R) Hotel distinguished by meeting high standards of quality and service. We are also AAA 3 diamond approved. Our package page offers Walt Disney World(R) tickets combined with a deluxe guestroom to help you plan and budget your Walt Disney World(R) vacation wisely. Walt Disney World(R) tickets can be purchased at our guest services ticket and attraction concierge desk. Here you can pic up the theme park, Lake Buena Vista Factory Outlet(R), and Premium Outlets Vineland shopping shuttle schedule. ... more less
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- Also Known As:
- Clarion Inn Lake Buena Vista Hotel Orlando
- Comfort Lake Buena Vista
- Comfort Inn Orlando
- Orlando Comfort Inn