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“R & R in Orlando”

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Legacy Vacation Resorts-Lake Buena Vista
Ranked #193 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed September 24, 2013

We spent a week at this resort and loved the experience! Close access to interstate 4, theme parks and attractions, restaurants close by, staff was courteous and friendly, rooms were large and furniture/bedding comfy! I would definitely return to this resort.

Room Tip: We had a "3" BR but the third room was more a sitting area with only a sofa sleeper. The s...
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  • Stayed: September 2013, traveled with family
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2  Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded September 25, 2013

Hi Ann,

Thank you so much for taking the time to leave these details about your stay with us here at Legacy Vacation Club in Lake Buena Vista. We're thrilled to read that you enjoyed your time with us!

We really appreciate all of the nice comments you had to make about our location, accommodations and bedding, but especially about our staff members. Our entire team works hard to make sure that each guest leaves our resort with a positive experience.

Please keep us in mind for future vacations, we would love to see you again!

Best regards,
Guest Relations
Legacy Vacation Club

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178 - 184 of 376 reviews

Reviewed September 9, 2013

We just returned from a week-long stay at Legacy through out timeshare association. We had a 3-bdrm unit on the second floor. We have stayed at dozens of timeshare condos over the past 20 years and Legacy is by far the best when it comes to customer service. Andrew checked us in on arrival and immediately handled a minor issue with our unit. Whenever we needed a towel exchange, we simply called the front desk and our towels were DELIVERED to us within 30 minutes. The same happened late one night when we realized our blender was not working. The front desk employee said she would have a new one delivered within 30 minutes and she did! I cannot recall the names of everyone who helped us, but Andrew and Sylvia were great. The unit was clean and well-stocked. My only issue would be the sofa sleepers which were not very comfortable due to very thin mattresses. If I had known this, I would have brought foam mattress toppers from home. As far as attending a sales presentation, there was absolutely no pressure from the gentleman who gave us our parking pass. I also appreciate the guest who found my nephew's medical alert necklace in the pool and turned it into the front desk Saturday morning!
Thank you very much! We can definitely recommend Legacy and would love to stay there again.

  • Stayed: September 2013, traveled with family
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2  Thank TennTraveler54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you for this wonderful 5-star review! We're thrilled to read that you enjoyed your stay with us here in Lake Buena Vista. We really appreciate you taking the time to leave these nice comments about your stay.

As a family-friendly resort, customer service is our number one priority. Andrew and Sylvia are wonderful employees and we will most definitely pass on these accolades!

We will keep the comments made about our sofa beds in mind as we continue to update and improve our resort. Thank you for this constructive criticism.

Please keep us in mind for future vacation, we would love to see you again!

Warm regards,
Guest Relations
Legacy Vacation Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

Our party of 7 stayed at the Palm Parkway location in a 3 bedroom. This unit sleeps 10. The size of the unit met our needs as did having 2 bathrooms. Overall, the unit was run down & in rough shape. You could see that some updates had been done like granite counter tops & paint. You can put lipstick on a pig but it is still a pig.

This location is lacking in service & basic necessities. We had 2 face clothes, 4 forks, 2 knives and 4 plates in a unit that sleeps 10. We requested more silverware. We received dirty forks with food caked on them. The first night we had a flood in the master bath. We actually had water out to the carpet in the bedroom. When my mother called the front desk, Andrew was no help what so ever & actually tried to argue about it. It took 2 phones calls before we someone came. At 10 pm, he brought us towels & we had to clean it up ourselves. No mop. No shop vac. He did note that the tub was missing caulking & he would come tomorrow to fix it. The next night he arrived at 6:30pm while we were trying to get ready for dinner reservations. Then we couldn't use the shower for 3 hours. They had all day to fix it. Why not do it when we were away for the day? It was obvious that this was an ongoing problem since there was an existing water mark on the bathroom vanity. When we requested more towels from Andrew his response was "We gave you some yesterday." Yes you did but we used them to mop the floor.

There were other issues like the ceiling fan in the master bedroom was so loose we were afraid to run it in fear of it flying off the ceiling. There was a roof leak after some heavy rains leaving 2 water stains on the master bedroom ceiling. We ran out of all the basics like toilet paper, paper towels, trash bags and dish detergent. Since we had so few dishes, the dish washer had to be run everyday.

My mother did have a pleasant encounter with Maria at the front desk.

The best thing about this resort is location. It is convenient to Sea World, Disney World and Highway 4. Just exit the opposite end of Palm Parkway, away from 535 to avoid the traffic.

We stayed here using my parent's time share points. They have stayed at many other time share resorts using points and found this one to be the worst when it came to quality of service. Most places make sure you have everything you need since they want you to be happy & enjoy your stay so you will return & recommend them to friends & family. It was not the case here.

  • Stayed: August 2013, traveled with family
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4  Thank Mrsomalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded August 27, 2013

Dear Mrs. Omalley,

Thank you and we appreciate your feedback concerning your vacation experience here at Legacy Vacation Club in Lake Buena Vista. Please accept our sincere apology for the housekeeping and maintenance challenges during your stay. Please note that this is not the experience we pride ourselves on providing our valued guests. We do have an inspection process and your issues were an oversight by our operations team.
We will personally address the customer service issues and interaction encountered with our Front Office Team. We are extremely focused and driven on providing the best service and guest experience. The lack of service and attention delivered is not indicative of whom we are as a resort and team and we apologize for the less than positive experience delivered.

Rest assured that your feedback is very important to us, and we will rectify all areas of concern.

Thank you once again for taking the time to convey the details of your stay.

Regards,
Guest Relations
Legacy Vacation Club

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Reviewed August 21, 2013

We request for a three bedroom, and the third bedroom was a pull out. The third room had stains on the sofa and the carpet had large stains. The Kitchen had a unclean smell, stains on the sofa in the living room, we did not stay the night. I review the photos on the internet and I was expecting the same.

Room Tip: Read all reviews!
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  • Stayed: August 2013, traveled with family
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2  Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded August 27, 2013

Hi Angela,

Thank you and we appreciate your feedback concerning your vacation experience here at Legacy Vacation Club, Lake Buena Vista. Please accept our sincere apology for the housekeeping challenges with your unit. Please note that this is not the experience we pride ourselves on providing our valued guests. We have do have an inspection process and we apologize that your issues were not addressed by our Housekeeping Management team prior to your check in.

It disappoints us to know you departed our resort early with a less than positive experience. We wished we had an opportunity to rectify your concerns and regain your confidence with our housekeeping team and resort.

Thank you again for your feedback and sharing the details of your experience.

Kind regards,
Guest Relations
Legacy Vacation Club

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Reviewed August 10, 2013

The room had the adjoining door and we used both sides because my party was big. So we didn't have any noise from the other room as others mention. But I can see how they would hear as it is only a basic door and not a heavy duty door with insulation. The room appeared clean at first but after a day or so of use we noticed dust built up when we open the shades and on top of the refrigerator. We did have an experience with a water bug in the master bathroom which is a big turn off. We had to shake out our luggage and clothes to make sure we weren't taking and extra passengers home. The pool was a little small considering the amount of rooms they seems to have. It was heated and very comfortable. I rated a 4 star because it is 1 block away from the walt disney world entrance. I would not stay here again and I would not recommend it to anyone. The staff was very nice and courteous.

  • Stayed: August 2013, traveled with family
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4  Thank jm8013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded August 26, 2013

Dear Guest,

Thank you so much for choosing Legacy Vacation Club in Lake Buena Vista. We appreciate you taking the time to leave this review.

We're sorry to read that you experienced some inconveniences while staying with us. We apologize if your room did not meet your expectations, and especially for any insects you might have found in your bathroom. We can assure you had you contact our friendly staff members, this issue would certainly have been resolved in a timely and effective manner.

We're pleased to see that our location was convenient during your stay and that our staff members provided you with excellent service. As a family-friendly resort, customer service is our top priority.

Best regards,
Guest Relations
Legacy Vacation Club

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Reviewed June 25, 2013

Great price for a suite with full kitchen and laundry in the room. Very comfortable and great location - nothing in Orlando area is more than 20 minutes away.

Couple of suggestions, if stocking the kitchen, there are two grociery stores nearby, skip them and head left to walmart (about 10 minutes) for better prices and selection.

For the Legacy - having stayed in suites frequently, it would be nice if you stocked salt/pepper/sweetner in the kitchen, wasn't expecting those to not be there and didn't notice until making breakfast the first morning.

Front desk staff friendly and helpful, nice pool area, lots of room for family. Only awkward part is access to the bathroom is through the master - if you are sleeping in the LR you have to go through the bedroom to use the bath.

Other than that, we loved it and would certainly stay here again.

Room Tip: Stayed in back side - very quiet.
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  • Stayed: June 2013, traveled with family
    • Value
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2  Thank betsykaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded July 9, 2013

Hi Betsy,

Thank you for this five-star review! We could not be happier to read that you and your family enjoyed your stay with us in Lake Buena Vista.

We will absolutely keep in mind the comments you made regarding kitchen supplies - thank you for this positive feedback.

We hope you'll keep us in mind when planning your future vacations.

Warm regards,
Guest Relations
Legacy Vacation Club

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Reviewed June 9, 2013

A lot of the other reviews of this place are invalid. These are resort rental apartment-type units. They don't come by to clean your room every day, but if you need anything re-stocked, just dial the front desk and they bring it free of charge. If you want housekeeping, they will do it for a small fee. You'd pay $200 a night anywhere else just to get the bedroom and whirlpool bathroom part of this room, let alone the furnished living room, full size glass top kitchen table, and full kitchen with fridge, stove, and dishwasher. It has a washer and dryer hidden near the entry too! (I had the suite, not the mini-suite). This was all for $88 or so per night! I'm sure it varies a little bit with the season, but still beats everything else. It is right next to Disney, Sea World, and Discovery Cove! No breakfast included, but you can make your own or go to IHOP. I'm a rewards member of many hotel chains but they were not worth it compared to this. Will stay here again definitely.

Room Tip: This is not a hotel... these are more like apartments with outside entry doors, so there is no eleva...
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  • Stayed: June 2013, traveled as a couple
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7  Thank Dennis914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this reviewResponded June 11, 2013

Hi Dennis,

We cannot thank you enough for this wonderful review! We're so glad to hear that you enjoyed your stay with us here in Lake Buena Vista. We really appreciate you taking the time to leave these details so that potential guests of ours may be well informed.

Our units are indeed spacious, and we find that many groups, especially families, really appreciate this over traditional hotel rooms. Our convenient location is also another main selling point. We're close by to all of the great attractions Orlando has to offer.

We'd love if you kept us in mind for your next vacation. We'd love to have you stay with us again!

Best regards,
Guest Relations
Legacy Vacation Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#43 Top resorts Hotel in Orlando
#119 Business Hotel in Orlando
Price Range: $89 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located just minutes away from Disney(R), Legacy Vacation Club Lake Buena Vista is also only 2 miles from The House of Blues, Cirque du Soleil, shopping & restaurants. Onsite, guests can enjoy the swimming pool, hot tub, tennis court & beautiful garden. About the property A condominium-style resort featuring mini suite, 1-bedroom suites & 2-bedroom deluxe suites. Each room features full kitchens/kitchenettes, dining & living areas, flat-screen TV's onsite laundry facility, business center & free WiFi resort wide ... more   less 
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Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista

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