The staff was pleasant and was able to get everything done fairly quickly. I went up to my room. I had booked through Best Western for the room and had reserved a Disney View room. I didn’t know I was going to get my credit card charged right away but it was, so that was unexpected.
When I went to the room I looked and when I looked out the balcony I could see the other hotels and the highway. No Disney. I went downstairs to have it changed and the gentleman that was being helped by the other lady had the same complaint. They told him that there was nothing they could do but would move him the following day. They did not offer to adjust his rate for the first night.
The lady told me that my reservation was not for a Disney View (word of advice…ALWAYS bring you confirmation)…so I pulled out my confirmation stating Disney View. So she told me that she could give me a King with a pullout couch. I told her no thank you…I was not going to have my kids sleep on a pull-out. I told her to adjust my rate to what it would have been…I knew there was a $30 difference.
Next we turn on the TV and the lower channels were okay but the upper channels got more and more snowy. So they sent the maintenance man… I feel like he is part of the family with how much time he spent in the room with us. They never fixed it completely…I felt bad for the guy. Room service was pretty good. The salad was good and the chocolate cake was great. We ordered a pizza from the bar downstairs (the bartender has to run it up to the room…so it’s quicker to order by phone and pick it up downstairs).
The Pool looks kid friendly… but it’s not… the outer edge is 4” 5 inches…I’m only 5” tall so I was nervous… it was the deepest hotel pool I’ve seen…it went to 8” 5 inches. But it’s next to the garbage…so if the wind hits it the wrong way…you smell garage. My son wouldn’t go in the kiddie pool because it was too cold.
If you have stayed at a Disney Resort before (especially Deluxe) don’t stay here… you will be disappointed. They do the best they can with what they got. If you’ve never stay at Disney, then stay here for an economical hotel close to the attractions just don’t expect luxury.
It felt like a motel even though it looks like a hotel
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western