We booked our hotel online. We even called in advance to confirm that the charges went through. Get to hotel only to be told they don't have our reservation. Call hotels.com get reservation #. And hotel put it under someone else's name. Was then told by front desk they needed another credit card for additional hotel fees, no problem gave them a card. Come to find out they ended up charging our second card the exact same amount as the first card. So we paid for a week long vacation twice. Go to front desk to only find out the have to leave a massage with their accounting department to get back to me. As a guest at a hotel we we're treated with poor customer service. If this wasn't already a week long planned vacation we would have demanded our money back and left. Front desk people need retraining on charges, reservations, and customer service.
- Official Description (provided by the hotel):
- Located in Downtown Disney(R), this Lake Buena Vista hotel is the ideal place to stay for an affordable Disneyworld(R) vacation. Our hotel near Disneyworld(R) offers guaranteed admission and continuous complimentary shuttle transportation to all four Walt Disneyworld(R) theme parks! After a day of non-stop fun and excitement, guests can retire to one of 325 generously-appointed guest rooms each featuring furnished private balconies. Additional business and leisure amenities in each room include 37-inch LG LCD flat panel TVs with cable access, an alarm clock radio with iPod compatibility and complimentary wireless Internet access. Our Lake Buena Vista Resort offers fun for the whole family with an outdoor heated swimming pool, a video game room, fitness center, a cocktail lounge with pool side seating and an on-site restaurant. Business guests staying at the BEST WESTERN Lake Buena Vista Resort Hotel will also appreciate our hotel's business services, meeting facilities and close proximity to local corporations, including Johnson & Johnson, IBM, KPMG and Accenture, in addition to easy access to the Orlando Convention Center. This 100% non-smoking Lake Buena Vista hotel is also situated in the heart of local events like the Disney(R) Marathon, the Epcot(R) Food & Wine Festival and the Epcot(R) Flower & Garden Festival. While you're here, don't forget to visit the ESPN(R) Wide World of Sports Complex, Downtown Disney(R) West Side, Downtown Disney(R) Market Place and Pleasure Island. Just minutes from the BEST WESTERN Lake Buena Vista Resort Hotel, guests will find themselves in the heart of the area's best attractions, including Animal Kingdom(R), SeaWorld(R) Orlando, the Orlando Orange County Convention Center, Discovery Cove Orlando, Universal Studios(R), Legoland(R) Florida and Busch Gardens(R).For the ultimate family-friendly Downtown Disney(R) hotel experience, book a stay today and save with the BEST WESTERN Lake Buena Vista Resort Hotel. Self-Parking is $8.00 plus tax and Valet Parking is available for $12.00 plus tax. Reservation must be guaranteed with a valid credit card. Hotel reserves the right to authorize 1st night room and tax when applicable. A Valid credit card must be presented at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western