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Best Western Lake Buena Vista - Disney Springs Resort Area
Ranked #177 of 341 Hotels in Orlando
Reviewed July 11, 2014 via mobile

Forgiving the moldy air and disgusting stain ceilings....(mold beginning to peek through...) after housekeeping visit, thanks for folding the wet floor mat. OKAY!!! Here it is ...I took the cup with torn wrapper in the bathroom to get a drink, I noticed it was moist and smelled it to discover the aroma of mouthwash! The cup had been rewrapped and placed in our room. When I went down to the manager, Carlos, he virtually accused me of doing it. Absolutely, gross! And Corporate didn't seem to care much either, they gave me a "file" number....big deal...ill address it with my card company!

Stayed: July 2014
4  Thank Chakracolorist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 15, 2014

Hello.
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Sincerely

Youssef B
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,552 - 1,558 of 3,160 reviews

Reviewed July 11, 2014

Not only was this hotel in a great location, it's staff are not only professional but also very friendly, they make you feel at home. Room was very clean, bed was very comfortable, the only change I would recommend is new linens for the bed, the ones we had are beginning to yellow. Overall we had a great time, bar/lounge was great service, bartender was friendly and helpful, Mexican food was awesome.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Jessie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 15, 2014

Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon!
Best Regards,

Youssef B
Front office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

We stayed here for two nights during our vacation in Orlando. Check in was easy, free parking and clean rooms is everything that makes this hotel great. Stay in Buena Vista there are free buses that will take you to downtown disney, and all the disney parks. I will stay here again!

Stayed: July 2014
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 11, 2014

Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon!
Best Regards,

Youssef B
Front office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

This hotel is a fabulous place to enjoy your Disney vacation! Affordable and has all the amenities you could possibly need. Easy walking distance to many restaurants, shops and a 24 grocery mart. Great pool side bar with excellent customer service. Definitely a repeat trip with the family! Loved it! Loved it! Kids had a blast.

  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank KeeBlair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 11, 2014

I just wanted to say thank you for taking the time to let us know about your recent stay with us and we are very glad it was a good one! We hope to see you again soon.
Best Regards,

Youssef B
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014 via mobile

A summer getaway to Disney for the family and I, and this was an okay stay to just kickback when at the hotel resting before heading to sightsee. The staff was very courteous, but a few issues when we 1st arrived, but was taken care of quickly. Plus the hotel was in a perfect place within the Disney area, with free shuttle bus service to any Disney Parks (they had a shuttle/taxi service to Seaworld/Universal and just about anywhere else, but had an expense because it is not Disney). The only downside to our stay was no complimentary breakfast with what how much we have paid for the stay, we were provided to 1 discounted breakfast meal with a coupon. But overall, we enjoyed our stay

Stayed: June 2014
1  Thank Lazy002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 11, 2014

I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon.
Best Regards,

Youssef B
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

Nice Family trip to Disney World. Excellent view from our room. Sliding door to balcony was nice and air tight to prevent wind/weather from interfering. Service was friendly and accomodating. With the shuttle at the door, and walking distance to shopping/dining, the experience was most enjoyable. We will visit again.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Heather K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 11, 2014

Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon!
Best Regards,

Youssef B
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

The hotel was good overall with a few hiccups along the way. The staff did make things right where they could. Carpet in room was a little dirty and bathroom was on the small side but had great water pressure and hot water. Room decorations were sparse but the updates so far are nice. The shuttle service could be improved upon. They did seem to come every 30 minutes or so but it seemed like you were on the bus forever from some parks. The hotel is a 10 minute or so walk to restaurants and a grocery to save money with nice sidewalks to get there. Downtown Disney is about a 12-15 minute walk as well. Area felt safe and grounds and pool were great. Booked through otel.com and got a great deal of around $63.00-$68.00 per night with an additional $50.00 off for liking them on Facebook. With taxes and fees we only paid $513.00 for 7 days a big savings from staying on property. Well worth the money with a few minor issues but would highly recommend on a budget and otherwise.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank 517l0rit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded July 11, 2014

Thank you for taking the time to offer feedback from your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say!

Youssef B
front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Lake Buena Vista - Disney Springs Resort Area

Address: 2000 Hotel Plaza Boulevard, Orlando, FL 32830-8440 (Formerly BEST WESTERN Lake Buena Vista Resort Hotel)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Business Hotel in Orlando
#122 Romantic Hotel in Orlando
#146 Family Hotel in Orlando
Price Range: $135 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Lake Buena Vista - Disney Springs Resort Area 3*
Number of rooms: 325
Official Description (provided by the hotel):
Create memories that will last a lifetime during your stay at the Best Western Lake Buena Vista - Disney Springs Resort Area! Walt Disney World® Resort is where treasured stories magically come to life. And as a Guest of The Best Western Lake Buena Vista Resort Hotel you can enjoy Extra Magic Hours benefit during your stay in 2018, where each day, select attractions are open longer at one of the Walt Disney World® Theme Parks. The fun doesn't stop once you leave the theme parks. Within walking distance from the Best Western Lake Buena Vista, you have access to world class dining, one-of-a-kind shopping, and live entertainment! If you choose to stay in during the evening, you will appreciate the amazing views from your private balcony from which you can watch the nightly fireworks! Come and see all of the magic that the Best Western Lake Buena Vista has to offer! ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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