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“Good value” 4 of 5 stars
Review of BEST WESTERN Lake Buena Vista Resort Hotel

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BEST WESTERN Lake Buena Vista Resort Hotel
Ranked #158 of 338 Hotels in Orlando
Jacksonville, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good value”
4 of 5 stars Reviewed April 28, 2014

My room did not have an alarm clock or the iPod docking station that the website promises. I didn't end up needing it since I was doing a lot of work during my stay but missed the clock when looking to see what time it was. Also had a problem with water all over the bathroom. Left for dinner, came back and the floor and toilet lid were soaked but everything else was bone dry. Another thing, I paid for a Disney view room and had a fridge but if I was considering another type of room I'd EXPECT to have a fridge AND microwave if I'm paying a resort fee. Otherwise, everything seemed to be as promised. The wifi was huge for me since I had work to do and it was fantastic, no problems at all. I appreciated the towels in the fitness center, sometimes little touches such as this go a long way and it did. Service was unmatched, everyone was fantastic. Overall good experience.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Heather N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hello.
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Sincerely

Youssef
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (433)
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Tallahassee, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

I checked in on Wednesday afternoon, very smooth transaction. Bellhop was fast at arrival and seemed to really like his job. Day time Valet Dennis was EXCELLENT, I hope he is there on our next trip. Great asset to Best Western Hotel! Food in the quick service/snack area was COMPLETELY OVER PRICED. Large cup of coffee was $2.99each...no free refill. I had a family of 6 in our room, and felt it was just enough room. I would definitely stay here again!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hello.
I just wanted to say thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and glad we were able to help make your stay a good one. We look forward to seeing you again soon.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia, Canada
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 27, 2014

We chose to end our Florida vacation at this Best Western, taking advantage of its excellent location and allowing our large party a chance to split up and unwind however each so chose. We booked 4 rooms, and settled in. The room that my partner and I shared had severe water-damage on the ceiling, a bit unsettling for a mid-level room in a fairly large complex. When we stepped out onto the balcony we were met with cigarette butts scattered over the balcony, we assume they must have been left behind by the previous travelers. As non-smokers, this was a little off-putting. The water was scalding hot, you had to be very careful not to burn yourself while washing your hands, however when we used the shower we had to be very quick as the water quickly turned cold. On the plus side, the king bed was very comfortable and we slept well. We took advantage of the complementary bus service to one of the Disney Parks and found that this ran pretty smoothly and gave us a nice break from having to deal with traffic and parking. However, when we returned at the end of the day, hot and tired, we found that our room had not been cleaned. We don't typically require a full clean each day, but would have really appreciated some fresh face cloths. We called the front desk to request some, but fell asleep waiting for them to arrive (which they never did). We bummed some extras from our nearby family members the next morning and tried to forget about it. We tried the buffet breakfast during our stay and found that it was pretty satisfying, although a little pricey for a breakfast meal, it offered a wide variety of options for everyone, including made-to-order omelettes and Mickey-shaped waffles. We left satisfied and didn't scoff at the bill too hard as we agreed that the quality and value was pretty good. However, we also visited the restaurant for supper and had a completely opposite experience. It was a bit later and there was only one other table in the dining room besides our table of 4+toddler, however we waited almost 45 minutes for our food to arrive. When our food finally came the pizza we ordered was still doughy and raw and we had to send it back. Our waitress quickly took it away, failing to include the pieces that we had already dished out around the table, therefore they were not included when our pizza was put back in the oven to finish baking. One member of our party ordered the daily special which was ribs. The ribs were hardly fit to feed a dog, extremely tough and fatty, and came at a disappointingly high price considering the poor quality. We tried to make light of the situation, laughing each time she actually found an edible portion of meat, which might have been three times. When we expressed our disappointment over the very long wait, especially when you added the extra time for the pizza to be sent back, the loss of several pieces of pizza, and the poor quality of the rib special, our waitress offered to help us out by taking one child's size chocolate milk off of our bill. Obviously we weren't overwhelmed by her graciousness. Overall, not a great supper experience in the restaurant, we would recommend venturing out to one of the many other options nearby. Also, beware of the "Guest Services" counter, their only "service" is attempting to sell you time-shares for a neighboring hotel. We unsuspectingly approached them, instead of the gift shop where we should have been, inquiring about buying Disney tickets and were sharply sent away when we declined to visit the hotel next door. While the location and the complimentary buses are a major plus for this hotel, we left feeling pretty disappointed with the overall experience. Considering the money that our group dropped on all 4 rooms, we didn't feel that we were met with adequate quality or service. Next time we will try our luck elsewhere or just stay right at a real Disney Resort where quality and service are not compromised.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank SparkyLady2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hello.
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Sincerely

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Three Bridges, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2014

Stayed at this hotel from April 13th through April 19th for our Disney vacation. I have used this hotel twice already within the last 10 years and was very please then and now. For last minute planning, this hotel was reasonably priced for Spring Break. No parking fee while other hotels in the Downtown Disney Resort Area charges a daily parking fee. It is conveniently located to Downtown Disney and local restaurants. Approximately 10 minutes walk to Downtown Disney and Cross Road Shopping Center where there is a supermarket and restaurants. Nice desk staff who were friendly and polite. Housekeeping was very friendly. Plenty of hot water daily but you have to adjust it so the water is not too hot. Typical hotel size rooms with a refrigerator. Unfortunately, our safe was broken and we were concern the 1st day leaving the room. Beds were very comfortable with lots of pillows. Breakfast buffet was a bit expensive but if you have a rental car, there is IHOP, Denny's, Sizzlers and Golden Corral within driving distance that serves breakfast much cheaper. There are gift shops in the lobby for souvenirs. Small convenient store for snacks, etc.. There is a Pizza Hut in the small convenient store, Restaurant and Bar in the lobby. Hotel has a heated outdoor pool and a kiddle pool. Upon check-in, you are given a discount booklet to restaurants and shops in Downtown Disney. Each room has it's own balcony. Upper level floors can view the nightly fireworks. There is two shuttles bus, one shuttle goes to Magic Kingdom/Animal Kingdom and the other shuttle to Epcot/Hollywood Studios that runs every half an hour to the hour. The shuttle bus is identified as the B shuttle bus which makes 3 stops, Best Western, Wyndham and the Palace Hotel. Best Western is the 1st pick up and 2nd drop off on the route.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hello
Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon.

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2014

Excellent value....outstanding service....our experience at this hotel was wonderful....would definitely return to this hotel next we come to Florida...pool was great....loved the convenience of express restaurant service...every employee we dealt with pleasant and helpful....shuttle service to Disney Parks was wonderful

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hello
Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon.

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 26, 2014

Very nice hotel, and very good service. The staff was caring and attentive, which made us feel comfort and secure. The amenities were good, and we had a great stay at Best Western Lake Buena Vista. We had breakfast at the hotel, and everything was very satisfying. Our kids especially loved the Easter-Bunny, that came around at the breakfast tables.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Egon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 30, 2014
Hi.
I just wanted to say thank you for taking the time to let us know about your recent stay with us and we are very glad it was a good one. We hope to see you again soon. Thanks again.

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed April 23, 2014

Front desk and breakfast help in private dining area were great. I wish I had obtained the name of the gentleman helping our group each morning. We stayed from April 9-12 with a large group of middle schoolers visiting Disney for a band competition.
Each morning we had 58 teens and 13 adults dining in a separate room as not to intrude on other patrons. The gentleman was so extraordinary helpful, professional and worked quickly to keep buffet line moving quickly and efficiently.

Several of the rooms temperature stayed HOT all night , no matter how low the air was lowered.
The most unpleasant factor was the SCALDING water from the sink faucet and shower.
Our shower did not drain at all so we stood in scalding water while trying to shower.
Brushing teeth with scalding water was not pleasant.

Under the sink there were copious amounts of mold/mildew on the wall.

Beds were comfortable.

If I was traveling with my family, we would have left and found another hotel. The scalding water could hurt a child's skin.

The lobby is nice and appears renovated.

Room Tip: Ask for room with a working air conditioner and water that is not scalding.
See more room tips
  • Stayed April 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Melaniewyrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youssef B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review, April 26, 2014
Thank you for providing a review from your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon.
Best Regards,

Youssef B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

Property: BEST WESTERN Lake Buena Vista Resort Hotel
Address: 2000 Hotel Plaza Boulevard, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Business Hotel in Orlando
#122 Romantic Hotel in Orlando
#149 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lake Buena Vista Resort Hotel 3*
Number of rooms: 325
Official Description (provided by the hotel):
Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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