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Best Western Lake Buena Vista - Disney Springs Resort Area
Ranked #180 of 340 Hotels in Orlando
Reviewed January 23, 2014

We had a wonderful stay for a great price. We stayed for 5-nights and used the majority of services provided; the staff and accommodations truly exceeded our expectations. We definitely recommend this Hotel for a really good price and great staff if you are wanting to visit Disney World and Downtown Disney.

Room Tip: Choose a higher room to get a better view and hear less noise in the morning.
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  • Stayed: January 2014, traveled as a couple
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1  Thank don0503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 25, 2014

Hello
Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon.
Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,686 - 1,692 of 3,068 reviews

Reviewed January 21, 2014

This hotel was perfectly located for our Disney vacation with regular shuttles to and from the Disney parks direct. Clean and comfortable. The breakfasts were good. Not a lot of selection on buffet but good with an omelet and waffle station.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank BEACHLOVER1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 25, 2014

Hello.
Thank you for your review of your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both good and bad, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon.
Sincerely,
Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

I use trip adviser to get honest opinions all the time before booking a hotel and did so before booking this Best Western. Reading the reviews I thought ok seems not too bad great location, clean, friendly staff etc.

Upon arrival yes great location.... That was about as great as it got.

The reception staff were not friendly, helpful, smiley in the slightest infact I think they must of been so busy writing positive reviews to care about the guests standing I front of them on both occasions we had to engage with them, check out was particular un pleasant. The girl was rude and didn't bother asking how our stay had been.

The room was a good size with two queen beds but our bedding felt damp and the air con made a hell of a noise. The bathroom was dated we had no shower curtain or screen so showering soaked the bathroom!

We went for breakfast ONE morning and I would not recommend this our cutlery was so dirty and the buffet looked as if it had been lying out for days. Certainly not worth the money.

We stayed here for 4days and can 100% say the lifts were not hoovered in those 4days how management cannot see the place needs a good scrub is beyond me.

Although I previous said I use trip adviser all the time I do not usually write review. However on this occasion I feel so strongly about this hotel i had to leave a review.

Stayed: January 2014, traveled as a couple
9  Thank Crazy in love x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 25, 2014

Hello.
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Sincerely
Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

Upon checking in, the HVAC unit was making awful mechanical noises and was not cooling. The front desk sent someone to look at it, he used a chair off the patio to climb into the ceiling. After about 10 minutes, he claimed all was working fine. At 3 a.m. the noise became so unbearable, I had to demand another room so we could get some sleep. The next night, in a different room on a different floor, the AC quit cooling and had to be "repaired" again. The rooms' decors were about 40 years out of date. The bed linens were far from being white, making us question whether or not they were clean. The tub/shower tiles were dirty. None of this is what I expected after paying the premium price.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
3  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 25, 2014

Hello.
I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments involved, in hopes of improving our hotel and staff for future guest stays.
Sincerely
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

we stayed here for two nights to do some Disney stuff at the end of a Holiday, The hotel is convenient and the staff friendly to a point. One of our rooms had the smell on damp and a wet carpet which smelt a bit but i couldn't be bothered to complain as the smell went when you opened the patio door. Good breakfast, good valet, good shop but everyone was going though the motions, Its been painted well but you can see where the 1970 fittings haven't been replaced and they look old. Perhaps its time to let this old girl die and build a better hotel.

John Cavanagh Jan 2013 6/10

  • Stayed: January 2014, traveled with family
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3  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 18, 2014

Hello John.
Thank you for your review of your recent stay with us. We appreciate you taking the time, and know that we listen to all comments both good and bad, and use them as a way to constantly look for ways to deliver a superior guest experience. We hope to see you on your next visit to the Disney area, and hope it is real soon.
Sincerely,
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

We really enjoyed staying at the Best Western in Lake Buena Vista because it was easy to visit our girl, who was a college student working for Walt Disney, and her apartment was pretty close, and we were close to Downtown Disney, and other great places to eat.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 18, 2014

Hellos James.
Thank you for taking the time to let us know about your recent stay with us. We’re glad you had a good stay and hope to see you again soon. We appreciate your comments, and pay attention to what our guests have to say.
Sincerely,
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

Lovely room where we could see the Fire Works at Epcot. Great Staff and Valet Service. A little noisy at night. Close to Disney. I have used this hotel in the past when I stay for a few days in Orlando.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Best Western
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike B, Front Office Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this reviewResponded January 18, 2014

Hello Cheryl.
Thanks for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon.
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Lake Buena Vista - Disney Springs Resort Area

Address: 2000 Hotel Plaza Boulevard, Orlando, FL 32830-8440 (Formerly BEST WESTERN Lake Buena Vista Resort Hotel)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Business Hotel in Orlando
#122 Romantic Hotel in Orlando
#149 Family Hotel in Orlando
Price Range: $116 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Lake Buena Vista - Disney Springs Resort Area 3*
Number of rooms: 325
Official Description (provided by the hotel):
Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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