We stayed in this hotel for 2 weeks in January 2013. So we checked in a little early, the room wasn't ready so they went through the paperwork and told us to return a little later and it should be ready.
The room was average at best. Simple decor if not a little dated. Our wardrobe door was broken when we got there (Which was fixed very quickly) and broke again a few days later, but again it was fixed swiftly. The beds are comfortable, the room in general is big and all rooms come with a balcony. The bathroom has plenty of shelf space for your toiletries.
Our biggest issue with the room was the amount of dust. The walls were dusty, the surfaces of tables and counters were dusty, even the roof panels by the wardrobe were deep with dust. It wasn't great as my partner has Asthma.
The rest of the hotel was ok. Nice man works at the convenience store! There is a Pizza Hut Express, a bar and a restaurant as well as a pool out the back.
The service was, in my opinion, way below the standards it should be. The reception staff didn't seem to know much about what was going on, so if you need to find something out, you'll be better to go directly to a manager. There seems to be a lack of staff available as well, We only ever saw one waiter and he was covering the restaurant and the Pizza Hut. We ended up waiting a lot which was a little bit irritating. The bar staff was fine, however when we ordered food from there, the bar man automatically added 18% gratuity to our bill, which I REALLY hate. We paid it just because it was easier than arguing about it.
They were painting the outside of the building while we were staying there, which got a little annoying as they used power hoses on the walls which came down over the pool area.
The location is perfect, right on Disney Property, with regular busses to and from all the disney parks, as well as evening busses down to Downtown Disney, even though it's only about 10 minutes walk. It's also very close to Crossroads Shopping Center, which has a TGI Friday's and A Buffalo Wild Wings.
Overall, this hotel was just ok. I don't think I would return here again as the Holiday Inn on the same road has a similar price tag if you book well enough in advance and is a heck of a lot better! I think spending more time focusing on the inside of the hotel would be more useful than a lick of paint on the outside.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western