Spent 4 days at this hotel. We had reserved through Expedia. This hotel is currently under renovations. Unfortunately we were put in a room on the side of the hotel that was being renovated. Water was pouring down the side of the window consequently could not use the balcony, nor could we open the curtains as there were workers outside on the scaffolding. There was no safe in the room, or a refrigerator (although there was space for one). When we complained the hotel staff obligingly moved us to the other side of the hotel and gave complimentary breakfast coupons, provided us with a safe but no refrigerator. Although we could have had a fridge had we paid the extra charge. Best Western had also made a mistake with the reservation, we had booked 4 nights through Expedia but Best Western had us booked for only 3 nights.
Should say that the rate that we were quoted on Expedia was significantly more than the rate we would have paid had we booked directly with Best Western.
We have stayed at Best Western in many countries and never had this experience.
Location was great and once we were in a new room the room was very comfortable. Hotel staff was very friendly and helpful.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western