Stayed right after Christmas. On check-in neither person at registration could be bothered to acknowledge us, much less check us in. Finally one gave in and went through the motions of issuing the keys - obviously could have cared less if we were there. Room was clean however first night we had to call down to desk at 3 a.m. as heat/air was not functioning. He came right up - apparently it had been shut down at the unit and he had to reset it. The promised balcony had only one chair, was dirty with a ripped screen that blew about. You have to pay an extra $10 per night for a refrigerator(!). I'm sorry - this is a RESORT hotel??? Staff at bar and Parakeet Cafe great. They were the only friendly people there. Watch out for time share sales tactics at concierge desk. Also, the shuttles to the parks DO NOT RUN on the schedules quoted and everybody but you knows it-apparently an insider joke.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western