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“disappointing” 3 of 5 stars
Review of BEST WESTERN Lake Buena Vista Resort Hotel

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BEST WESTERN Lake Buena Vista Resort Hotel
Ranked #158 of 338 Hotels in Orlando
Jacksonville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“disappointing”
3 of 5 stars Reviewed January 14, 2013

Stayed right after Christmas. On check-in neither person at registration could be bothered to acknowledge us, much less check us in. Finally one gave in and went through the motions of issuing the keys - obviously could have cared less if we were there. Room was clean however first night we had to call down to desk at 3 a.m. as heat/air was not functioning. He came right up - apparently it had been shut down at the unit and he had to reset it. The promised balcony had only one chair, was dirty with a ripped screen that blew about. You have to pay an extra $10 per night for a refrigerator(!). I'm sorry - this is a RESORT hotel??? Staff at bar and Parakeet Cafe great. They were the only friendly people there. Watch out for time share sales tactics at concierge desk. Also, the shuttles to the parks DO NOT RUN on the schedules quoted and everybody but you knows it-apparently an insider joke.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Cocoagirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (433)
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English first
Tampa, Florida
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 14, 2013

we were excited to get a deal for this hotel online because of the proximty to downtown disney. We live in FL and know exactly where it is.....but after checking some reviews and ratings, a little nervous. Check was easy, they gave us a fireworks view without us asking. when we got into the room, it was warm, but we thought it was due to being vacant. We went out for dinner and came back to a still warm room.....no sleep that night.
In the am, I ripped the only regular coffee packet open and spilled coffee everywhere. I tried my best to wip it up with a washcloth which I left on the floor to be replaced. Then had to make due with decaf coffee since the ripped one was the only reg (4 decafs though). I am assuming they dont check that very carefully at cleaning. My husband made mention of the non-existing A/C and we went off to enjoy our day. Upon returning, the A/C was running and freezing. This continued all night until we turned it off- then it would get hot-turn it on- get cold, etc.....all night. not much better sleep this night either.
And remember the coffee washcloth? still on the floor-dirty! We even had left a tip for the housekeeper....
would not be excited to stay here in the future. We were happy to leave and check into the hotel our family was staying at after the third night.

Room Tip: the firework view was nice. ask for it if you have to stay here
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank cruzinfagans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 11, 2013 via mobile

Stayed here a few years back. Remembered the shuttle was not on schedule picking up at parks. Drove to park ourselves. Pool great! Ac worked fine. Television selection HORRIBLE! Maybe 20 channels. Did not do the flat screen justice. Asked for a refrigerator, but did not get one. Specified was a celebration stay, and being a B.W. platinum member thought we would get an upgrade, or a complimentary something. NOTHING! Bathroom had hair and garbage on floor from previous guests. Grossed me put, but did not complain because I did not want people lurking in my room. View great. Check in and out great, workers polite. Guest relation people isn't, but that was expected. Location great!

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Teriroost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 9, 2013

We stayed as a family of 7 during Christmas break. We were able to get rooms next to each other, which was nice. One room was in a corner, it came with a fridge, no bathtub, but also had a sofa bed. The other room did not have a fridge but it did have a bathtub. We were able to watch fireworks every night from our balcony (if youre on the disney side)

The rooms could use a little more cleaning, we found a hat under the bed that did not belong to us. Also, one morning I found a cockroach in the bathroom. I assumed that critters may be difficult to control with each room having a balcony, but I was not excited about this.

I did appreciate the location of the hotel, walking distance to downown disney, and some fast food restaurants. The shuttle was free to disney parks. The hotel is first to be picked up and first dropped off, so after a long day it was nice to get off first. We ended up taking a taxi to universal studios for $60 round trip. We also took a taxi to sea world for about $50 round trip. Staff were very helpful reserving taxis during our entire stay.

We ordered from pizza hut once, found that it was pretty expensive. We also ordered from dominoes and papa johns and had it delivered. Both were a lot cheaper and it was delivered in good time.

Overall, we didnt spend too much time at the hotel, if youre looking for a decent place to sleep, this should work for you. If you have the budget to upgrade to a better hotel, that would be my recommendation.

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Hschwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 6, 2013

We recently stayed here for several nights during a trip to Disney. On the plus side, it was very clean and housekeeping did a great job. Also the staff was very friendly. The beds were comfortable and the front desk tried to make our staff very enjoyable. A shuttle did not show up one day and the desk helped us get one (to the Animal Kingdom).

On the down side, the food is very bad. There is pizza hut, which is very expensive. Also, beware taking anything out of the cooler----I expected to pay an upcharge for a small tropicana juice, but not $3.30!! Also, the "complimentary continental breakfast' involves you getting a bagel and muffin that you prepare yourself, generic brand cereal. Moreover, if you are getting up early to get to the Disney parks for the opening, you might miss this breakfast entirely!

A better bet for food is to walk across the street to the Crossroads shopping center. There are many fast food options and also a Sweet Tomatoes (a great soup/salad place). The concierge told us that Johnnie's Hideway is quite a nice upscale steakhouse.

One group in our party also had problems with getting the heat to work and an engineer had to come in during the middle of the night. The pool was quite cold too, even though it was supposed to be heated.

Overall, despite the problems, we appreciated that the staff tried hard to make us happy overall. Still, it would not be my first choice next time.

Room Tip: Disney view was nice, but you could always watch the fireworks from the outside stairwell.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank JLTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 1, 2013

Me and my mother stopped here in April time, after reading other reviews on this website, we were slightly worried about stopping there. Check in was nice and easy, friendly staff and a really nice reception area with a few comfy chairs, a Disney gift shop and a convenience store that sells bits of food, cereals and drinks. Just at the other side of the reception area is the restaurant with a small cafe with a pizza hut inside it. This was great if you just wanted a quick bite to eat. When we got to our room it was spacious enough with two queen size beds, very very comfortable mattresses, a bathroom with bath/shower and toilet, and a septate vanity area - which was great in a morning if you just need a mirror whilst someone is in the shower.

Every room had a balcony - we didn't have a particularly special view of anything, just the other hotels opposite and the road, but the sun did rise up on this side of the hotel which was great in the morning when enjoying a coffee (coffee machine in room :D). There was also a sofa in the room with a small table and radio alarm clock - throughout the hotel was free high speed internet which was great so we could check out what was going on at home.

The free buses to and from the Disney parks were also fantastic - they ran on a schedule every 30 minutes or so to and from the Disney parks, was really easy and convenient.

All in all a great stay here - no complaints and will be definitely be returning.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MichellePark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 30, 2012

My family of five stayed here for two nights after a cruise to visit Disneyworld. The first day the a/c wouldn't work so they sent a guy to fix it, we froze all night, the next day they sent someone else and when we got back to our room at 2am it was so hot in our room, we had to sleep with our patio door open all night.

Our first day I asked the front desk clerk what time the first shuttle left for the Magic Kingdom the next morning so we could be there first thing. She told me the same time that the park opened. I thought this was weird, so I questioned her, but she told me again that was the time. The next morning my husband saw one leave a half hour earlier.

Our bathroom was not as clean as I feel it should have been upon our arrival. There was hair in the bathtub from a previous guest.

Our first night, we ordered pizza from their Pizza Hut and my husband went and picked it up, yet we were still charged an 18% gratuity and $2.50 service charge as if we had room service. That seems very shady and deceivious to me.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank mrsjetpup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

Property: BEST WESTERN Lake Buena Vista Resort Hotel
Address: 2000 Hotel Plaza Boulevard, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#114 Business Hotel in Orlando
#122 Romantic Hotel in Orlando
#149 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lake Buena Vista Resort Hotel 3*
Number of rooms: 325
Official Description (provided by the hotel):
Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more   less 
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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