My family of five stayed here for two nights after a cruise to visit Disneyworld. The first day the a/c wouldn't work so they sent a guy to fix it, we froze all night, the next day they sent someone else and when we got back to our room at 2am it was so hot in our room, we had to sleep with our patio door open all night.
Our first day I asked the front desk clerk what time the first shuttle left for the Magic Kingdom the next morning so we could be there first thing. She told me the same time that the park opened. I thought this was weird, so I questioned her, but she told me again that was the time. The next morning my husband saw one leave a half hour earlier.
Our bathroom was not as clean as I feel it should have been upon our arrival. There was hair in the bathtub from a previous guest.
Our first night, we ordered pizza from their Pizza Hut and my husband went and picked it up, yet we were still charged an 18% gratuity and $2.50 service charge as if we had room service. That seems very shady and deceivious to me.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western