The hotel is located just inside the so called resort area for Disney *this is the first hotel in the area when you enter from the highway*, The hotel itself is quite non descript, there is ample parking but not very will lit (we reached there late in the night and really did not want to park in the last row). the front lobby is quite average (this is rated as a 3 star hotel). The only bright spot was Ken, who was quite calm and helped us with two rooms adjacent to each other with a door that connected them. There is a resort fee associated with each room, the wifi is included in the fee, there is a shuttle that runs to the marketplace (after 6 pm) and to Disney every 30 mins (we really did not use any of them) they stop at all the neighboring hotels before getting to the actual destination be it the market place or Disney itself. There are plenty of elevators, though when we were trying to make our way to the 16th floor it did just stop for about 15 secs in the middle and then started again.
The good thing about an old hotel is that the rooms are quite large. the rooms were spacious with a balcony offering a view of Orlando, but on the flip side everything inside the room was old, the bed, the linen and the bedding, the shower curtain, the fittings etc. The lighting was dim and the AC was quite hard to start up, took some doing to start it.
We stayed there two nights, our room was not cleaned on the second day, the bed was not made, I tried to pick up the phone to call room service only to find it was not connected at all, did not have the heart to go to the back of the bed to connect (also had the fear of discovering something else that I didn't want to see after a very long day at disney).
The checkout was prompt and quick, There is no breakfast included in the hotel room charges which is strange, although the area does have some decent breakfast places nearby so we did not miss it.
The hotel is definitely not worth a resort rating or a 3 star. I would give it a 2 star just for the rooms and the proximity to the disney downtown area, hopefully they are working on upgrading their facilities and sprucing it a bit.
- Official Description (provided by the hotel):
- Make memories to last a lifetime during your stay at the BEST WESTERN Lake Buena Vista Resort hotel! From our friendly staff to our Junior Omelet Chef breakfast program, we strive to add some extra magic to your Walt Disney World vacation. Our convenient location makes it easy to spend a full day at the theme parks, hassle-free. Simply hop on a shuttle bus to the Disney park of your choice and skip the lines at the entrance by purchasing your tickets ahead of time at our ticket concierge desk. With shuttles running continuously throughout the day, it's easy to stop back at the hotel for naptime or an afternoon swim in our heated outdoor pool. As a Disney Springs Hotel, we put you just minutes away from the excitement of Disney Springs (formerly Downtown Disney)! Enjoy numerous dining choices, one-of-a-kind shopping, and live entertainment nightly. Guests staying at the Best Western Lake Buena Vista Resort Hotel will also enjoy in-room walk-out balcony options. We are the only hotel on Hotel Plaza with these views! Your family will love our enhanced, kid-friendly amenities during your stay, including a heated outdoor pool and kids' pool, Pizza Hut Express on-site, arcade room, and our official Disney gift shop. Additionally, all 325 of our deluxe guestrooms offer a flat screen TV, high speed Wi-Fi, and a private balcony to provide you with all the comforts of home during your stay. The Best Western Lake Buena Vista Resort hotel is here to provide the perfect setting for you and your family to enjoy the Walt Disney World vacation of a lifetime. We hope to see you soon! ... more less
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- Also Known As:
- Best Western Lake Buena Vista Hotel Orlando
- Best Western Orlando
- Orlando Best Western